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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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(22302)
Being charged for two phone lines

I ported my number over and it was added as a second line so I’m being charged for two lines when I have one. I’ve tried going in person, calling and I can’t get it fixed my bills almost $300 it’s ridiculous

Questions

12

1

0

Employment discount

Have set up and shown proof of employment 4 times and every time after 2 weeks get an email saying I didn’t submit proof and now it’s saying I tried to apply for it enough times that I’m not allowed to anymore. I even went into an att store and had him set it up and got the email saying it was set u

Questions

39

10

0

Bait and switch on a wireless plan

I added a line, one line, after 15 years of being a loyal consumer. For this, instead of getting a $700 credit toward my phone and a 2nd line for $35, I was ripped off. Made to pay FULL PRICE for both phones as well as being snowed into a plan on the 2nd line that was completely unnecessary and unac

Questions

68

8

0

Phone

I upgraded my phone the sales person never said any bout how send my old one back they didn't even mention old phone now u want charge me 200.00

Questions

35

6

0

error TBWLSB-118

I am trying to get my business partners phone acct transferred from his personal acct into my name so it will be solely a business phone we did the TOBR and i received the code i get all the way to credit check and then receive the error TBWLSB-118. He is no longer in the same state as me so i cann

Questions

19

1

0

no response from att customer support

We have been a loyal customer for over 15 years. In early April, we went to the local store to browse for a new phone case and ended up talking to an associate. The associate convinced me to change from our old plan, which has been ideal for my family, to the new one on the basis that it would cost

Questions

42

5

0

Closed

Credit for trade in phone

I traded in a Iphone 8 for a Iphone 11 and told it would be for no charge. When I got my bill, the phone was on a payment plan. I called customer service and they told me I would be receiving a credit each month to offset the payment plan. So far I haven't received any credits.

Questions

55

2

0

Bill

If you account get overdrawn will you be able to be reimbursed after you pay the bill

Questions

20

1

0

Worst service in existence

I've tried to cancel my hotspot 5 separate times and each time I've been told it's not possible because of this that and the other. I finally swapped to charter spectrum and beafure my billing cycle for my hotspot ended, I stopped charging it so its been turned off. They billed me for another month

Questions

32

2

0

DATA PLAN UNKNOWINGLY ADDED TO A PROMOTIONAL IPAD PURCHASED 4 YEARS AGO

Roughly 4 years ago my husband and I went into an AT&T store with the intention of upgrading our iPhones. During our discussion with the sales representative helping us, he mentioned my iPad was also available for an upgrade.  After crunching some numbers, he told us that the iPad would on

Questions

23

2

0

Trading your device in any offer

I quite don't understand why AT&T makes any provisional requirements to trade phone that currently the customer has paid for. The only thing that makes sense to me AT&T would require should include damages and the working condition! Also why is it the AT&T is not committing themselves to

Questions

21

3

0

Accepted Solution

Official Solution

Closed

Final bill confusion

7 days into the billing period (June 17 -July 16) , the mobile services were cancelled on June 23 . Monthly charges (Jun 17 - Jul 16) $137.07 was paid on June 23 (bill issued Jun 16) (monthly charge in advance). ATT continued to bill me in July. The bill statement issued on July 16 includes: 1. Unli

Questions

119

17

0

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