Wireless Billing

About 18 months ago, AT&T sent us new refurbished phones because they were upgrading their network and our old phones would no longer work. While I appreciated not being forced to buy new phones, now I find out the phones they sent cannot be unlocked. Is this really true? We meet all the terms f

It's comical how many of these posts have recently popped up lately. Here's my story: Owned an iPhone 12 Mini, wanted to upgrade to a 14 Pro Max.  My 12 Mini was less than a year old, perfect condition, and I followed the prompts online to complete the transaction.  My new iPhone 14 Pr

Bill was just over $100 forever, however when transferred Mom's phone from another att acct the $51 discount, as they told me for having only one phone, was removed. Never was told this discount was for that reason. What?! Before the transfer, I was informed that nothing, absolutely nothing would be

In-home expert said that wouldn’t be Activation fees and that the phones were free. Now my bill is over $900 and I’m supposed to be responsible for that. I’ve gone into the store, spoken to three people in customer service, and not one of them has an answer for me. I WILL be disputing this transa

I went to the ATT store to get a wireless and internet plan. This was 2 days ago. Rep told me they will set me up as a business wireless and consumer internet so I can get 25% off. I called ATT today and they said no that I would need a business internet to get 25% off, but the internet for gigabit

In April 2022, I signed up for fiber internet with AT&T, when the tech came to install the internet an In Home Rep came to my house with the tech as well to show me how to use the AT&T app. While he was at my house he noticed that the service in my area was bad especially with Verizon (I had

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

I purchased a phone back in December and was told I would receive a trade in credit of 1000. Which turned out to be false. I am very angry once I contacted AT&T I was told they knew nothing of that promotion

I traded in two Samsung phones, Ultra 20 and Ultra Note... used the ATT shipping label back on November 2nd... ATT says they didn't receive the phones and they are charging me for the two Pixels i traded for! it was THEIR shipping label! Not my responsibility once I hand them over at the Post Office

Around the start of November I was traveling from the states to Okinawa Japan on Order since that where I’m currently stationed at. Prior to leaving the states I called and made the last set of my payment for my account, and attempted to cancel my account only to be accomplish the attempt in Guam w