Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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Why won't AT&T unlock my phone?

About 18 months ago, AT&T sent us new refurbished phones because they were upgrading their network and our old phones would no longer work. While I appreciated not being forced to buy new phones, now I find out the phones they sent cannot be unlocked. Is this really true? We meet all the terms f

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Upgraded using the "Next Up" - AT&T lost the device I shipped to them, now I owe the $500 penalty for "not sending it"?

It's comical how many of these posts have recently popped up lately. Here's my story: Owned an iPhone 12 Mini, wanted to upgrade to a 14 Pro Max.  My 12 Mini was less than a year old, perfect condition, and I followed the prompts online to complete the transaction.  My new iPhone 14 Pr

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Wrongful removal of discount

Bill was just over $100 forever, however when transferred Mom's phone from another att acct the $51 discount, as they told me for having only one phone, was removed. Never was told this discount was for that reason. What?! Before the transfer, I was informed that nothing, absolutely nothing would be

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In-home expert scam

In-home expert said that wouldn’t be Activation fees and that the phones were free. Now my bill is over $900 and I’m supposed to be responsible for that. I’ve gone into the store, spoken to three people in customer service, and not one of them has an answer for me. I WILL be disputing this transa

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ATT Rep Set me a Business Account for "better price"

I went to the ATT store to get a wireless and internet plan. This was 2 days ago. Rep told me they will set me up as a business wireless and consumer internet so I can get 25% off. I called ATT today and they said no that I would need a business internet to get 25% off, but the internet for gigabit

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How can I get someone to actually help me fix may account?

In April 2022, I signed up for fiber internet with AT&T, when the tech came to install the internet an In Home Rep came to my house with the tech as well to show me how to use the AT&T app. While he was at my house he noticed that the service in my area was bad especially with Verizon (I had

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

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Sams Club LIES

I purchased a phone back in December and was told I would receive a trade in credit of 1000. Which turned out to be false. I am very angry once I contacted AT&T I was told they knew nothing of that promotion

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has anyone else gotten screwed with the trade in phone deals?

I traded in two Samsung phones, Ultra 20 and Ultra Note... used the ATT shipping label back on November 2nd... ATT says they didn't receive the phones and they are charging me for the two Pixels i traded for! it was THEIR shipping label! Not my responsibility once I hand them over at the Post Office

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Overcharge to account after account cancellation

Around the start of November I was traveling from the states to Okinawa Japan on Order since that where I’m currently stationed at. Prior to leaving the states I called and made the last set of my payment for my account, and attempted to cancel my account only to be accomplish the attempt in Guam w

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Buried Fiber in my front yard. Yard left in ruins.

How do I get AT&T to come fix my front yard? I have a corner lot in my neighborhood and AT&T recently finished laying fiber.  They fix most of the home's yards, but most we small.  My yard has three holes, with one being gigantic and right in the front.  They need to smooth i

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 • Internet

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How to connect Netgear Orbi and eero 6 routers to att fiber modem

Two modems one modem

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 • Internet

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Logging in to sbcglobal email

I've had no success logging in to my sbcglobal.net account. I've tried resetting my password, however when I answer the security questions correctly I get the message that it's wrong. There is no other option to recover password.

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 • Email

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Email loop

When I log in using my correct user name and password I’m in a continuous loop and it logs out before it connects to yahoo email. I was on the phone for over an hour and no one can help me. This is the only way I have to access my email.

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 • Email

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Landline out of order since before Christmas 2022

My phone has not worked since before Christmas and was bad before that. In November the service was so bad that I even bought a new phone thinking it was my equipment, not the line. I am still being charged for my full bill. Who can I contact to make a complaint about this. They keep telling me th

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 • Home Phone

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Digital VOIP call history

I want to view and print my Digital VOIP call history. NOT my cell phone history.

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 • Home Phone

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Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

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 • Wireless

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ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

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 • Email

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