Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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UNlock My Account you crooks!!!!

Paid for my phone, 1 year later still reporting the installment agreement is not complete. Cannot change carriers because of this 

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Promise to pay off sprint bill to switch and it never happened

I was approached in Sam's club several times while entering by 3 AT&T reps. I decided one day to hear them out. They said they pay any old bills off with my previous carrier if I switched to them. I asked the young man again to make sure I heard him correctly “That if he would pay my old servic

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Fraudulent international charges

I’m so disappointed in ATT. My 12 year old daughters phone line has $600 worth of fraudulent international charges on it. They can’t give me any info about the charges. I’ve been a long time customer and this is just ridiculous. Reporting them to the fcc and canceling service to go back to Verizon o

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Collections and Billing

I went out of country and came back to my bill being 6 THOUSAND YES 6K ! Now I had no way to contact At&t to pay my bill nor did they notify me that it was sent to collections . I couldn’t even use the service on the island I was on all the way to when I flew back having a hard time contacting m

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Being billed more than promised.

Long story. I called to close an unused line in August for my business account. After closing the line, the representative asked if he could look at my account to see if he could save me money.  Unfortunately I gave him permission.  I was paying $539.77 per month for 10 lines.  I was

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Prepaid not able to install it on my cell, refund please

On January 11th, I bought a AT&T sim card and a 30$ prepaid service at Walmart. I was not able to complete installation, I went on AT7T store in Ocala, FL and the have spent 45 minutes trying to fix my problem and he also called AT&T customer service but they have not been able to solve my p

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How to obtain a refund from AT&T for an on-line electronic funds transfer online banking payment that was made in error by a non-customer

About 1 year ago on 14 Feb 2022 I made an online banking transaction. I unintentionally sent AT&T Mobility Cingular an on-line transfer of money instead of selecting the intended Gas and Electric Utility Company for a bill payment. The existence of the AT&T listing in the on-line banking pr

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Cost of Adding Apple Watch to account

Everything read and told by AT& T rep is that adding Apple Watch SE to account will add ongoing $10.00 plus one time activation fee to the bill . Customer Service Summary sent by email shows a doubling of current bill as an ongoing bill (Approx $96 to $210). Note this is not an AT&T supplie

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Mobile Data Logs

1) Does the timestamp on this log show the actual time the app was opened or data was downloaded? 2) If the Phone is connected to WIFI when data is downloaded or an app is opened, does it still show under "Mobile Data"?

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Billing discrepency

I signed up for this service at the beginning of December and got a bill in the mail saying it was going to cost $120 a month. With the first payment being due on Jan. 15th, a partial payment for November to December and a full payment due for December to January. I spent 3 hours talking with custom

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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combine 2 emails

is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?

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 • Email

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sbcglobal.net login issues

One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch

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 • Email

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Caller to my digital home phone gets 2 rings on his end followed by dead air

Others in my neighborhood have the same problem. I have a ticket M63848724 opened 1/21/2023.  I'm in NC. Callers from Florida, SC, NC, and NY have told me they have the same issue - call my digital home phone, get either dead air, or 2 rings followed by dead air.  Two reports of going to

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 • Home Phone

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trade in program

We traded in our phone and it was accepted end of August 2022 still have not seen any credit for it February anybody else having problems?

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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