Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

23.6K

Ask a question

Pinned posts

(2)

Accepted Solution

Official Solution

Pinned

AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

Questions

1.1K

3

Closed

Pinned

AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

Questions

13

0

0

(22910)
Consumer Beware: Unauthorized AT&T Next Up Fee is Automatically Added to Bill

I recently upgraded a phone in my account at the local AT&T store. I stated that I did not want the AT&T Next Up (SM) option because in a previous upgrade experience (in store as well), it was automatically added without my consent. This time, I made it very, VERY clear that I did not care f

Questions

50

3

0

Why are we being charged an extra $20 a month to ACCESS the $85/month unlimited plan we pay for?

We are paying for an unlimited plan of $85 monthly (which includes unlimited data, text, and talk BTW, see screenshot attached) and in order for us to access that plan, we'd have to pay an extra $20 per line. Like why do I need to pay a fee to access a plan I already pay for? It's labeled as Access

Questions

9.1K

55

Billing fraud

Somehow I have an att charge on my acct for 172.04 . I don’t have att service. So why the charge?

Questions

34

4

0

I left the US without cancelling my line

I believe I called ATT on the day I left the US, but for some reason my line is still alive and ATT is still sending me bills every month. Can I reach to someone who can check why am I still receiving these bills even if I did not use ATT’s service at all for the past two months? I am in France so I

Questions

23

1

0

Make separate accounts

I am paying for two mobile accounts, but now want the individual to be responsible for paying their own cell phone bill in their name. How can I remove their mobile account off my bill so I am only responsible for one (mine) mobile number?

Questions

21

1

0

Closed

Fraud

I have an unknown charge for att on my account

Questions

21

1

0

AT&T is definitely evil

I started an online chat with a customer service rep to find out what was using so much data on my account. He didn't answer my question, but did try to upsell me on an unlimited data plan.  I declined to do that, and saved the transcript of the chat.  He changed my plan anyway, resulting

Questions

430

18

0

Returning phones with balance remaining due

I do not have time to sit on hold with customer service, so I'm hoping I can get some help here. For a multitude of reasons related to service and billing issues, I have transferred all of our services away from AT&T. Our phones numbers have been ported to another service, but we still have a ba

Questions

87

13

0

Apple Watch

My husband went into the store to purchase a watch on installment. The watch was delivered to my house and he went back to the store he purchased the watch to get it activated. My husband thought he did everything correctly because he went to the store to get it done! Fast forward to now it’s Novemb

Questions

22

2

0

Closed

Please explain why my fees & surcharges are outrageous

I'm floored over my first bill! Seriously? $16.31in fees & surcharges!? Goodbye At&t. I am leaving you again! 😟

Questions

2.3K

12

0

Be the first to reply

(83)
Forgot PIN

Forgot screen keypad PIN

Questions

 • Wireless

4

0

0

Sim card

I currently have the acp program with a different carrier that uses AT&T towers but it doesn’t work right and I can’t access my account online. My phone is unlocked and can be used with any carrier I just need a SIM card to transfer my number over to for AT&T without having to pay for a plan

Questions

 • Wireless

6

0

0

Verify Identity

I received the following message:Unfortunately, because we were unable to verify your identity with the information you provided, your order was canceled and your credit card has not been charged.We'll be happy to help you with your purchase. Please just visit one of ourAT&T stores and present y

Questions

 • Wireless

10

0

0

Carrier Visibility on ipad

Hello, I’ve called AT&T 3 times today to request the carrier visibility on for my iPad. No one knew what I was talking about and twice I was disconnected and no one called back.  Please help!!!!!

Questions

 • Wireless

8

0

0

Downloaded App

I downloaded an app a couple of years ago, at least, that kept your phone from ringing if the phone number was not in your contacts. But, it does show up as a missed call. This app was a feature that ATT provided. Now, I would need to remove the app but I have no idea how to find it much less remove

Questions

 • Wireless

7

0

0

fiber

when is fiber going to be available at my address. I have seen them working and laying the line but it still shows unavailable in my neighbor hood

Questions

 • Internet

7

0

0

Trending Accepted Solutions

(248)

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

1.7K

25

0

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.2K

8

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

491

2

0

Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

355

1

0

Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

344

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.