Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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How to use payment coupons?

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14

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Official Solution

Payment Arrangement

Does anyone know what the late fee is when making a payment after the due date?

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30

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Do I still pay Next Up fee after upgrading a phone?

Once I've paid off 50% of my original phone on a 36 mo installment plan and I upgrade new a new phone, am I still billed $6 each month for the remainder of the installment plan? If so can I just remove the Next Up upgrade feature from my plan to stop being billed the $6 each month?

Questions

38

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Botched upgrade at Apple store, AT&T charges installments for the phone I never had

I have 2 wireless lines, back in March 2022 upgraded one to iPhone 13 Pro by ordering online, everything went smooth there was no trade-in and the phone was activated without an issue. The second line I was looking to upgrade, the iPhone 13 Pro in the color and RAM capacity I wanted was not avail

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22

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3 unauthorized ATT payments

We had 3 unauthorized payments from our business bank account. I have spoken to customer service and they can see the payments coming out of our account is there anyway we can find out whom used our account to make these payments.  I can provide payment information and our account number and r

Questions

36

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iPhone Trade In Value

Hi everyone, I was hoping to get some clarification on the trade in program for the new iPhone. I'm planning on trading in an 11 pro for the $800 credit over 36 months, but wanted to know how it works if I wanted to upgrade or terminate the service before then. Say after 2 years I wanted to end

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71

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I no longer recommend ATT

Ok, so long story short, i had a past due balance scheduled in autopay on 9/9 for $334.01 due to a shortage on the account payment was declined, on 9/12 i called and spoke with an agent and ask specifically if making a $300 payment was enough to avoid disconnection,   She said yes but the $34

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67

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Is Next Up only an upgrade with a $500 bill credit instead of 1-to-1 upgrade?

Say I'm on a 36 mo. Next Up installment plan and I decide to upgrade to a $1099 phone after 30 months. Will I be responsible for paying $599 (upgraded $1099 - $500 bill credit) or the remainder of what's owed for the original phone for 6 months?

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23

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Official Solution

Cancel the charge for the Next plan

I thought we opted out, but I am seeing a $5 charge for the Next plan on 2 of my 6 lines

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28

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Phones returned with USPS not received by AT&T after 4 monty

I returned two phones via USPS on 5/20 then after a few weeks calls from AT&T started coming in about how we need to pay the 1,800 dollars for these phones that were sent with at&t’s shipping label. I keep getting different stories of what’s going on and what AT&T is okay with me doing.

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Account Billed Wrong

I am a new customer to ATT. My first bill seemed  higher than it should but I made a payment arrangement and then  decided to check with an agent to see if the bill was correct.  The bill was indeed $118 to high and a credit is to be issued.    I asked that the payment arra

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23

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Rip off

I traded in my phone was told I would receive an $800 credit ... shortly after I was redowloading apps on my new phone and could not get access to my bank accounts due to 2 step verification. I changed my number back to my old number to gain access. After 5 months I noticed that I never received any

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