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Can't cancel lines transferred out
Good morning, I am having a lot of trouble cancelling two lines that I have attached to my account that are now with another service. I have an iPad with AT&T now, but that's it. The two lines are unused now with no phone attached to them. I just want to have the iPad and pay the installments
Change wireless phone service
I want to change my wireless phone service to just the iPhone and the $8 monthly payments on phone #2…I do not want any service to phone #2 or the watches….ok she said I would have to pay the entire second phone balance..not continue with $8 a month…I nolonger work..retired recently..I don’t need ph
HELP...how do I get a person that can immediately fix my cell phone bill???
I have tried to fix my cell phone bill for over a year. Every month I call and every month they give me the discount of $60 because I should get $10 for each line due to autopay and paperless billing. That being said....For some reason the last four months they say they have to get it approved and i
Am I doubling up on my charges with an old plan?
Was taking a look at my current billing and the current plans that are offered by AT&T. I think I may be paying more by keeping an older plan than if I switch to one of the newer plans. My current bill is this: 4 lines. Each line is being charged $35/month. Two phones say the charge is fo
Prepaid monthly bill and other things
Hello, I have been a customer for nearly 10 years. About a month ago, I upgraded my service to unlimited data.. In the process of upgrading my service, I purchased a phone with the understanding of me paying it off in 36 weeks.. A couple days ago, I received a bill that was quite large. This bill in
I hate At&t so bad - they are gauging consumers
I’m so sick and tired of being ripped off ***** .. they lie and treat customers like they are stupid. They overcharge and try to come up with some fraudulent discount so you won’t leave. I pay faithfully, every month, for the past 20 years and then this month I get hit with an $800 bill for new wi
Adding a device, resolving an outstanding balance with 2 week resolution time?
Cross-posting from the DirecTV forums as well, I went to add a tablet to our AT&T account tonight, and was informed that there was an outstanding balance of approximately $180 from 2020 from a Uverse account (which we've never had, but we did have DirecTV). Following up with a phone call, aft
Lack of Integrity
I brought an old device in and was told I would get the full amount trade in value ($1000) towards my new phone, I was not given any credit and after calling many times they have to adjust the bill each month. Now they have a credit but it's not for the amount promised. I was told my total bi
Has anyone else had a rep sign you up completely lying about what you will be charged? How things work? And then it takes a full month to cancel their services and they say, “Sorry it took a month to cancel our services, but we will be charging you another full month?” Who should I contact? Misrep
Where is the 25% off wireless bill for internet customer
ATT not honoring 25% off on wireless bill for internet customer ATT has not honored 25% off on my wireless bill as an internet customer since I switched my wireless service from Verizon to ATT in June 2021. It was the promotion that I switched my service. ATT had
Bait and switch ( fraud) by at home mobile salesman
I signed up for ATT home internet fiber which I love. I left Spectrum. The day of installation, an ATT car pulled up and an associate Greg( i have full name) walked up to me. After discussing my current mobile plan he promised me a lower price than spectrum. He showed me the out the door price on
Sent in phones to upgrade
So I was almost done paying off my old phones and felt like I needed an upgrade, I got two brand new phones and sent back the old phones threw ATT'S PAID POSTAGE.Now I'm being charged for both of the phones even though I sent them back. My bill went from 200 to 850 , I am not paying for something I
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