Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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Pause billing?

I'm an international student in the US but I'm taking a year out. I won't be back in the US til January 2025. Is there a way to pause my phone contract and keep my phone number?

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Why am I getting charged more than what I was told I would pay?

Yeah I have had this wireless unlimited plan since July and the woman at the at and t store told me if I did auto pay I would pay $80 instead of the $100 or so and every month these grease balls at at and t have charged me the $100 for my bill? Why is that? The customer service robots are useless an

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Using the App for payments

When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???

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Contacted Global Fraud number, spoke with representatives, filled out online fraud report yet still no resolution

My healthcare practice was hit by fraud attack over the holidays.  I've made the proper online reports, I have called and spoke with Global Fraud department multiple times and yet 3 months later I'm still receiving a bill for almost $600 monthly.  I'm still sitting on the 5 iphones 

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How can I receive paper copies of my usage?

I lost my usage access when we opened new account under my husbands name. I would like to receive paper copies of previous text and call usage.

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How do I remove "AT&T Next Up(SM) - phone upgrade feature"?

The Next Up feature is not shown in My Add Ons. I can not figure out how to remove the $5.00 charge. Even my AT&T rep can not find where to remove the add on.

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Price per line for Unlimited Premium Plan

I added a line about three days ago to my Unlimited Premium Plan. It was originally $85 per line, but it is now supposed to cost $75 per line. But when I go to my account online and look at my account details each line still shows $85 per line.

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Fraud - my credit card has been charged for thousands of dollars

My credit card has been charged for thousands of dollars for two wireless accounts and two direct TV accounts and ATT will do nothing about it. I have filed a claim and never heard back. I have gotten a new credit card and ATT somehow charged in the new number four charges this week. Nobody from Fra

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Assurion phone return scam

I returned damaged phone to assurion with the box and prepaid label. 60 days later I was charged $650 by AT&T for the phone not being returned. Unfortunately I thought this was all taken care of as I physically dropped it inside at USPS and watched them scan it. My mistake was not keeping the re

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Sent back broken phone via Asurion claim, ATT say they never received!!!

Hi, I dropped and smashed the screen on my Note 10 plus, I filed a claim and received a replacement via FedEx. I wiped the broken phone and packed it in the provided box using the provided postage and gave it to the postman same day.. same scenario I've been through too many times before, I'm clu

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LOST FAN NUMBER

HOW DO I GET A NEW FAN IF I HAVE LOST THE ORIGINAL

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Not receiving some attachments

I do not receive some of my emails that have attachments. The sender does not receive a “not delivered’ message, and the message is shown as sent in their email. The emails do not appear on my apple devices or on my hp laptop. Two of the senders are sending from gmail accounts; the other is using an

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Email recovery

My father has an sbcglobal.net account. We tried accessing the account and it keeps indicating his user id, which is his email address is not correct.  We tried to reset it, it asked for his email address and we input it.  We received an error message saying his email does not exist. 

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My verification code is not being messaged to my phone so I can't sign into my Yahoo Mail account

I've tried three times with no success. One answer was to restart my phone which I did.  It didn't help.  I don't know what else to do.  I have an iPhone 13 Pro Max

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How to upgrade current Modem/Router to WIFI 6e compatible device/service?

How can I upgrade my current Modem/Router to WIFI 6e device/service? Can I buy my own? Is there a device compatibility list? Do you provide device/service? Thanks in advance.

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ATT is not sending my verification code for my Yahoo Mail account

The subject says it all. I've tried three times to get the code and it doesn't send it to my phone even though the phone number listed

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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