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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

23K

(22321)
Integrated Solutions Consultant

ATT - what a nightmare. The “Consultant” came to my house with the fiber repair tech. All the promises if we changed from Verizon. Should have never done that. First, told our monthly bill including taxes would be $139. First month it was $199. It was for 4 lines but we only transferred 3 lines. I g

Questions

63

12

0

Phone sent using att label said they didn't get it

I ordered a new phone and sent my old one back using the box and label att sent me and they said they never got my phone. They are now charging me for the phone I sent back. I called customer service they just said sorry didn't receive that's it.  I don't even have a tracking number didn't thi

Questions

27

1

0

Accepted Solution

Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

79

7

0

Unlock my phone I bought from someone it's puk locked

It's puk lock I bought it from on line market I need it unlocked please IMEI: (Edited as per Community guidelines)

Questions

29

3

0

Accepted Solution

Official Solution

Trade-In Program is a Scam Designed to Fail

Ordered two iphone 13's for eligible upgrade two months ago by phone and AT&T representative advised we would receive return shipping info/labels for the returns. Waited.  Waited.  Never received.  Then went into AT&T store to inquire and rep advised we were out of time for t

Questions

71

8

0

Being charged for a phone I never ordered

I don’t know exactly how many months I’ve been charged for a phone I never ordered or received when I was finally able to get ahold of someone from customer service they said they’d open a claim and almost immediately the claim was denied.

Questions

27

4

0

Closed

Credits

Has anyone else been promised credits for switching to AT&T and still waiting on their empty promises?  I switched to them in April from Verizon (switched 3 lines) and here it is Dec 5 and I'm still waiting.  I keep hearing "we've escalated to Managment" and promised a resolution within 48 hours....

Questions

1.2K

32

0

Trying to get account info?

It's like pulling teeth to get account info fromm AT&T. They sent me to collections and when I call cs, they've mo idea why or what to do about it. How do I get them to fix my credit report if they can't even find me in their system?

Questions

37

5

0

Accepted Solution

Official Solution

Past due pymnt info

Can i make a pymnt arrangement if my bill is 3 days past due? Im struggling with this service.

Questions

38

1

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Question on transferring billing responsibility

Hi, I have 10 lines on the same wireless account with unlimited plus plan. Let's call them Primary line A Some other line B All other 8 lines I want to make line B the account owner, so line A (the current account owner) can be ported to somewhere else. And during the proce

Questions

23

2

0

Issue with Trade-in billing

On January 30st, 2021, I took advantage of a promotion to get a new Samsung S20 FE for my wife with a Trade-in up to $700 (which was the value for the Samsung S10 I was trading in, and I have the device trade-in receipt), so basically, upgrading her phone at no cost as they explained to me at the AT

Questions

38

4

0

Accepted Solution

Official Solution

How can I get call history for our family plan?

I would like a call history for our family plan please and thank you.

Questions

4.5K

7

0

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