Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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AT&T Arizona Wildfire Relief

Our thoughts are with everyone impacted by the recent fires in Arizona and our customers who have friends and family there. AT&T is working around the clock to help people prepare for and recover from these fires. For the very latest information, please refer to AT&T Providing Relief

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At&T Customer Service Lied

I had changed my plan over a year ago and was told my new plan will be cheaper. I went from paying $25 a line to $45 a line. When I called customer service to complain, they kept telling me it is there best rate and that it is cheaper than my other rate. I was once paying close to $300 a month to ov

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Is it AT&T policy to charge customers for services not recieved?

When att changed tech in March '22 they continued to bill for services that they were not providing. We had NO tech services to a smart watch from att. ALL functionality between the watch and phone was through Samsung tech. Att refused to issue any credit because a call in Feb '22 to att resolution

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wireless account and billing issue

I saw an on TV that I could trade in any samsung device and receive a New Samsung free of charge. I took my S8 in and decidedly on S22 ultra and was told I would begin seeing the credits after 2nd or 3rd billing. That hasn't happened and when I call they say the phone didn't qualify except for $

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Why is AT&T so bad with customer service?

Nothing but problems since I switched over AT&T but if you need help you can't get it. I was offered a promotional gift in store but I guess it wasn't a real thing so now they are trying to get me to pay 400 dollars for the "free" gift. Which by the way was an old model smart watch they had just

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Settle old AT&T accounts

I am trying to add a line to my cellular service, but I am unable to because apparently I have outstanding balances for DirecTv and uVerse. How can I go about settling these or setting up payments so I can add a line sooner rather than later.

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How to disable text 2 pay

I’ve done what it’s said to do online where I click on the link for “manage text 2 pay” and it only takes me to a screen that has payment info to sign up. I want to disable all text 2 pay on my account and it’s more difficult than it needs to be since the directions within the support page aren’t co

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Paid phones being billed

In June bought phones when bill came I paid the 2 phones but for the last 6 months I’m still being billed. Contacted 5 times got a credit but still being billed.  ATT

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UNlock My Account you crooks!!!!

Paid for my phone, 1 year later still reporting the installment agreement is not complete. Cannot change carriers because of this 

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Promise to pay off sprint bill to switch and it never happened

I was approached in Sam's club several times while entering by 3 AT&T reps. I decided one day to hear them out. They said they pay any old bills off with my previous carrier if I switched to them. I asked the young man again to make sure I heard him correctly “That if he would pay my old servic

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Fraudulent international charges

I’m so disappointed in ATT. My 12 year old daughters phone line has $600 worth of fraudulent international charges on it. They can’t give me any info about the charges. I’ve been a long time customer and this is just ridiculous. Reporting them to the fcc and canceling service to go back to Verizon o

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Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

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 • Home Phone

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Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

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 • Wireless

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Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

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 • Wireless

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Paramount+ and Showtime to Merge

https://tvline.com/2023/01/30/paramount-plus-with-showtime-rebrand-cable-network-name-change-explained/ It seems that everyone who pays the $10/mo for Paramount+ will get Showtime included. The names of the linear Showtime channels will be renamed. Content should stay very similar. What doe

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 • Wireless

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AT&T 2G Service with BGW320-500 5G port - 5/2.5/1 support with ASUS AX11000 2.5G Primary WAN port?

Hello, 1: Had AT&T 1G service connected to AX11000 for years now. (uVerse Residential router) 2: Upgraded to AT&T 2G service (BGW320-505) with 5G port (5/2.5/1) connected to ASUS AX11000. 3: The ASUS Primary WAN port is 2.5G. Can't get this to connect as 2.5G. It ONLY works as 1G 4: Is

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 • Internet

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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