Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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Chat with live agent

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35

Understanding ATT billing basics

I have recently taken over the job of paying our families cell phone bill. Deciphering the ATT bill can be challenging but here is what I summarize: 1.  ATT provides cellular services to customers and demands payment in advance.  My billing cycle starts on the first.  The paper bill

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Iphone 11 Pro Black Friday Promo

I purchased two IPhone 11 Pros on 11-25 for the $1 a month promo. I understand that I need to pay the normal installment payment for three months, and then I will start receiving credits. However, the e-mail I received after completing the order contained the contracts for paying the phones in full

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204

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Non returned device fee

I signed up for a $10 watch plan using split billing on my company phone. It was a nightmare to get service started but after a few weeks it finally got activated. Today I get a bill for over a thousand dollars. I check my account and they are charging me a non returned device fee. But I never eve

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Help with trade in order!

I just ordered the S22 trade in deal and I was wondering if I could cancel that order? If not I was wondering when the new phone arrives can I send it back and will I get a refund on what I spent to order it and if I will be charged the $30 upgrade fee?

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15

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Rate Increase

Rate Increase as of June, 2022. With current food, gas, and housing costs, is it really necessary to increase rates! We have 2 accounts and therefore are now paying an additional $ 12.00 per month and basically living on Social Security!!

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69

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Confused and tired of Lies

For the last week I have been trying to get a straight answer to what I think would be an easy question.  So far I have recieved 5 different answers and even spoke to the loyalty team.  I have a unlimited cell plan with currently 2 phones and have just signed up with Directv NOW.  Where I live I hav

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452

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DM Message

I found the chat icon, thanks. I started chatting, waiting for a reply back, but none yet, how long does it take for a reply back to me? I have been waiting for over 20 minutes now 😒 🙄.

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Trade in credit

How to get help from At&t

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AT&T Lost my trade in

I purchased a new iPhone and a new plan last year. I traded in my old iPhone at the time in person at the store (which was in great, working condition). They said that my installment plan for this phone would be $10/month since I was trading in my phone. However, I just checked my account and I’ve b

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Don't know how to renew my payment before end date

I just want to use the 50 dollars on my account before the end date on my last payment

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I’m being charged for a phone that I never had

I am being charged for a phone that I’ve never owned. When I upgraded my phone, I noticed a device with a phone number that I didn’t recognize. I called customer service and was told the device is an iPhone 11 showing zero minutes used. I’ve been paying so far back that the phone is now paid for and

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184

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