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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.2K

(27543)
FYI - Deliberate and Malicious Deception by Customer Service

I've been a loyal ATT customer for over 23 years and in that time span brought over many family members and friends over to the organization. I recently experienced malicious deception from one of your chat agents in order to get me to convert to a new phone plan. Multiple times the agent st

Questions

39

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Accepted Solution

How to remove a line from an AT&T family plan and add it to its own individual plan?

I am on a family plan with AT&T but am not the account owner. I want to get off my family plan and get an individual plan (also with AT&T). How can I do that? I want to keep my number, and I don't want to dissolve the entire family plan - just take myself off. Thanks!

Questions

28

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Worst experience ever

I was walking through our local sams club and got caught off guard by the salesperson. He promised the world. He was going to get my 6 lines with Verizon down to $138 with AT&T. Of course I agreed and I asked him several times what's the catch? Will this bill stay this amount always? His reply was n

Questions

34

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Closed

Fraudulent iphone purchase on my account

I upgraded my iphone at AT&T recently and when I received my bill an additional iphone was charged to my account with a number that is not on my phone plan, incurring additional charges also. When I called AT&T the customer service rep was completely unable to help nor did he appear to unde

Questions

287

29

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Official Solution

So...how exactly do I get my SIM card activated?

I left AT&T recently because they refuse to support my phone, but unfortunately no other provider gets service where I live so I finally broke down and bought a new phone and I have been trying to re-activate my AT&T service.  I went through the steps of selecting my plan and verifying that my new p

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27

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Official Solution

I'm being hired by at&t. I was told that I would have access to the discount for AT&T employees

My phone is with straight talk. It is a Samsung galaxy s9 AT&T phone. Since February I have not been able to get a call or make a call. I need to get back to AT&T soon. My start date is September 3 2022. Can I have the phone number ported to AT&T now?

Questions

42

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Official Solution

AT&T Fraud Department

I recently received a mail requesting my personal information from AT&T Fraud Department. Their address is 12911 E. 183RD ST, CERRITOS, CA 90703. I wonder if it is the correct address of AT&T Fraud Department.

Questions

99.2K

41

Accepted Solution

Official Solution

Do I have to buy a new plan or keep my current one?

My phone is having problems so I’m going to buy another one and I was wondering whether or not I could keep my current plan for the new phone or buy another one

Questions

23

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In home expert issues

I got my service through an in home expert and nothing has been as he said it would be and I don’t know where to call and get ahold of him. I’m out several hundreds of dollars and don’t know where to go from here.

Questions

43

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Accepted Solution

Official Solution

Change Account Owner to a different user on the account

I would like to update the account owner to a different person that is listed on the account as an authorized user. It's the same account, I just want the owner to be one of the other users. How do I go about doing that?

Questions

33

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Accepted Solution

Official Solution

Cancellation of wireless account

I moved apartments and I wanted to transfer landline and internet. The Internet was transferred ok but not upgraded, which is fine for now. But when trying to transfer the landline number to a wireless account with AT&T it did not work.  So I canceled the wireless and number.  I have

Questions

37

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Add my wireless account does NOT work (Code REG_BU_081)

I'm trying to link this account with another one, but it did not go well. Just in case, I was resolving this issue (below) with the current account: When I sign in, I see an alert at the Account menu on the top right side of the webpage. When I click on it, the alert says "Looking for your wire

Questions

43

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