
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to best manage your wireless service and account.
29.5K
Accepted Solution
Official Solution
Pinned
Learn what you'll need to do to send your trade-in I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time
Questions
35.1K
27
Accepted Solution
Official Solution
I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?
Questions
2.2K
7
The numbers that I send and receive aren’t showing up on my text/data, and talk usage history! Why not?
Questions
21
1
0
I called Wednesday to get internet and switch phones to att. Everything went well. Has phones on way and internet set up next day. Tech comes to set up internet and that goes perfect. Another person comes with him and says I can get you a better deal on your phones and get you 250 Visa cards for eac
Questions
49
6
0
I have received this in my email again as an sbcglobal.net user with a final warning. Is this a legit email from AT&T? The link seems like a hoax. Dear AT&T User,Last month we notified you of the changes coming to AT&T and today we are provid
Questions
741
2
0
They told me the same thing and I’m going through the same thing. I hate them so much
Questions
33
1
0
A line on my plan upgraded in October and as part of that promotion AT&T would give $800 in bill credits. It’s been 3 bills since the upgrade i we still don’t have any bill credits. The trade in was completed 11/03/22. The phone we traded in definitely was in the fine print of the promotion. All
Questions
73
12
0
I was told by an att store representative that the insurance is automatically added to your plan, that this has been in place for about a year. I refuse to believe that I don't have a choice when upgrading my plan. I know that I can remove, but it's the principle and audacity of the representative t
Questions
1K
16
How do I contact at&t about a positive experience I had today with a rep I want to make sure she gets the gratitude she deserves
Questions
20
1
0
I ordered a phone on AT&T’s website choose a authorized retailer location for a pick up the next day in November 2022. I did not open the box there. I set up a myAT&T app did not require or have that in the set up to establish a pin my service doesn’t work when I get home and unboxed the pho
Questions
47
7
0
Hi. I was trying to create a new business account here on AT&T, we spoke with the sales team and provided them with information about the company, such as website, name, location, address, we also provided the articles of incorporation for a fraud check, however this morning the guy from here
Questions
23
0
0
A year of speaking with agents has not resolved my issue.
Questions
28
2
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
I have only had phone service for two weeks in three (3) whole months and am still being charged for service I don't currently have. An amount was automatically deleted from my credit balance for this month's bill, but it shouldn't have been because I still don't have any phone service. The outages,
Questions
• Home Phone
2
0
0
I have restarted the gateway many times and nothing had changed about the situation, issue has persisted for two days now
Questions
• Internet
1
0
0
I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect
Questions
• Wireless
4
0
0
Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?
Questions
• Home Phone
5
0
0
Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option. He has been on the phon
Questions
• Wireless
11
0
0
I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?
Questions
• Wireless
6
0
0
Accepted Solution
Official Solution
Closed
I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
Questions
• TV
10.9K
122
Accepted Solution
Official Solution
See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?
Questions
• Internet
1.5K
1
0
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
• Wireless
299
2
0
Accepted Solution
Official Solution
I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa
Questions
• Wireless
281
5
0
Accepted Solution
Official Solution
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
Questions
• Internet
273
6
0
We understand how frantic the new year can be. Let us help you set up your new gifts and get you ready for a great 2023!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
Learn how you can get the new iPhone 14, iPhone 14 Plus, iPhone 14 Pro & iPhone 14 Pro Max from AT&T!
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.