Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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35.1K

27

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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2.2K

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Why aren’t text and calls showing on my text/data and talk usage

The numbers that I send and receive aren’t showing up on my text/data, and talk usage history! Why not?

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Lied to by everyone at att and rude customer service

I called Wednesday to get internet and switch phones to att. Everything went well. Has phones on way and internet set up next day. Tech comes to set up internet and that goes perfect. Another person comes with him and says I can get you a better deal on your phones and get you 250 Visa cards for eac

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49

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Have a sbcglobal.net email address - Is AT&T making changes to Close All Old Email

I have received this in my email again as an sbcglobal.net user with a final warning.  Is this a legit email from AT&T?   The link seems like a hoax.  Dear AT&T User,Last month we notified you of the changes coming to AT&T and today we are provid

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AT&T lie so much

They told me the same thing and I’m going through the same thing. I hate them so much

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Trade in credits missing

A line on my plan upgraded in October and as part of that promotion AT&T would give $800 in bill credits. It’s been 3 bills since the upgrade i we still don’t have any bill credits. The trade in was completed 11/03/22. The phone we traded in definitely was in the fine print of the promotion. All

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73

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Att protect advantage insurance

I was told by an att store representative that the insurance is automatically added to your plan, that this has been in place for about a year. I refuse to believe that I don't have a choice when upgrading my plan. I know that I can remove, but it's the principle and audacity of the representative t

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1K

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Review

How do I contact at&t about a positive experience I had today with a rep I want to make sure she gets the gratitude she deserves

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Account

I ordered a phone on AT&T’s website choose a authorized retailer location for a pick up the next day in November 2022. I did not open the box there. I set up a myAT&T app did not require or have that in the set up to establish a pin my service doesn’t work when I get home and unboxed the pho

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47

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Account denial

Hi. I was trying to create a new business account here on AT&T, we spoke with the sales team and provided them with information about the company, such as website, name, location, address, we also provided the articles of incorporation for a fraud check, however this morning the guy from here

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How to contact Office of the President?

A year of speaking with agents has not resolved my issue.

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Long Term Landline Outages and Credit for such deleted for service not yet restored...

I have only had phone service for two weeks in three (3) whole months and am still being charged for service I don't currently have. An amount was automatically deleted from my credit balance for this month's bill, but it shouldn't have been because I still don't have any phone service. The outages,

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 • Home Phone

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Broadband 1 flashing red

I have restarted the gateway many times and nothing had changed about the situation, issue has persisted for two days now

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 • Internet

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App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

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 • Wireless

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

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 • Home Phone

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

Questions

 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

10.9K

122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

1.5K

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

299

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

273

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