Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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35.1K

27

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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2.2K

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Payment arrangement crisis

I made a payment arrangement and then we had a family emergency (our 12 year old son passed away unexpectedly). I need to get a 4 day extension on my payment arrangement and cancel his phone service. Is there a chance AT& T will work with us.

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36

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AT&T and Sam's Club

Simular situation here. Was told one thing that never happened.   Called the # listed in this area and they are crediting me $620, too bad it's still $600 short over the 36 months I am now locked into.  They like to grab the elderly, like myself, and flip thru everything on the scree

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No Help/Answer From Fraud Department

I am extremely frustrated.... On 1/1, I tried upgrading 2 out 3 of my phones online thru AT&T website and my order got cancelled after they were palced. After talking to online rep it was flagged as Fraud. I went to the store and they told me I needed to call the Global Fraud number. The S

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Transfer from Google Fi

Is it possible?

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remove one of many wireless phone (lines) from my account

how do I remove one of many wireless phone (lines) from my account?

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How do I report a complaint about a store manager?

Lakevillee, MN I went into this location 2 weeks ago to add a line and a phone for my mom. Ended up upgrading my phone as well. The rep said I’d get $1000 trade in so my new phone would be free. He said I could bring the old phone in within 30 days after I set up the

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Im switching to SPRINT!!!

Posting in hopes an ATT executive reads this. I currently have 2 lines with the unlimited+ and direct TV. First, you call us "valued customers" yet you offer us nothing!!! Only new customers reap any benefits. Your offers require new lines to receive promo and nobody wants to change numbers to get t

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2.5K

7

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Disconnect number and move phone installment to the other number on my account

I have two numbers on my account and want to disconnect one of them The one I want to disconnect has an installment plan for a phone. I have been told I can not move that plan to the other number on my account. Is this correct?

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Phone not register to me any longer

How come my phone is not register in my name? I went to login to the IRS website and it said my phone number was removed become it changed ownership and I didn't understand until someone said they almost didn't answer the call my number was in someone else's name. I call att and 3 days and 4 hours l

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Retail store added the wrong phone to my plan

A corporate ATT stor added the wrong phone to my plan in June 2022 and we have been getting charged for it. I got an S22 they added a Samsung ultra. I never had a Samsung ultra. I did like it but they didn't have any in store and with my Note 9 originally I wanted to downsize so I opted for the S22

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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combine 2 emails

is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?

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 • Email

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sbcglobal.net login issues

One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch

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 • Email

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Caller to my digital home phone gets 2 rings on his end followed by dead air

Others in my neighborhood have the same problem. I have a ticket M63848724 opened 1/21/2023.  I'm in NC. Callers from Florida, SC, NC, and NY have told me they have the same issue - call my digital home phone, get either dead air, or 2 rings followed by dead air.  Two reports of going to

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 • Home Phone

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trade in program

We traded in our phone and it was accepted end of August 2022 still have not seen any credit for it February anybody else having problems?

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 • Wireless

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Trending Accepted Solutions

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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