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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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FCC Complaints vs. AT&T

Is everyone aware of fcc.gov ?   use it to get action on complaints vs. AT & T

Questions

58

8

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AT&T Lost My Trade In!!

I sent my wife and my son to the AT&T store on this past Black Friday 2021. They had a trade in offer going for Samsung to trade in any phone for a new Samsung. My wife went to the the corporate store here in Crystal Lake IL and my son went to the corporate store in Waterloo, Iowa near his scho

Questions

30

1

Help

I need help trying to figure this out My grandma died, I'm on her account. I want to switch to my own account and keep my same number. I went to the nearest at&t store and called the support line. They want a payment from someone who has been deceased for 2 months. They keep adding more to the

Questions

24

4

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Closed

Poor customer service

Worst of the worst

Questions

13

0

0

Accepted Solution

Official Solution

No longer want the secondary access I was granted

I'm a secondary user on my former boss's account and I can't figure out how to remove myself. I don't work for her any longer, I certainly don't want to see her account on my login page. AT&T makes it impossible to do this, or to get any support via chat or phone. Help?

Questions

43

3

0

Accepted Solution

Official Solution

Closed

Get off of my family’s plan and keep number without account owner transfer

I am currently on my family’s phone plan with my dad as the account owner. Sparing some details, I have since moved out on my own, there has been some family drama, and now they will not transfer billing responsibility to me. Is there any way that I can get my own account but keep my current phone n

Questions

556

2

0

Accepted Solution

Move phone number from one family plan to another

I have an att number. My wife has an att number as part of a family plan with her parents.  We would like to move her number from that family plan to a new family plan for just our two numbers.  Is this possible?

Questions

14

2

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Accepted Solution

Official Solution

My mom died about 4 months ago and i haven't been able to get off of the family plan she had my phone apart of

My mom passed about 4 months ago and I have been trying to close our family account with my phone my sisters and my mom's. I need to separate my account and I don't know if that's a possibility or not. my mom usually handled everything with our phones and I don't know how to proceed with removing my

Questions

65

1

0

Accepted Solution

Official Solution

Cancelling AT&T Up Next

How do I cancel Up Next? I was told I can cancel online, but it does not show in my Add Ons, but does show $6/month on my bill.

Questions

18

1

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How can I refund?

AT&T at  5065 Hollywood Blvd, Ste 106, Los Angeles, CA 90027 Terrible service when i come back to Thailand i call them to hold my munber . They said $10 per month. I said ok. When i came back to USA . My phone can't use It doesn't have signal But i paid $290 on 4 Aug . I'm very shocked to e

Questions

15

2

0

Unauthorized Line and number added to my account

In December of 2021 I went into the at&t on Washington St. in Indianapolis, IN. Prior to my trip to the at&t store I ordered a sim card online to activate my phone. Since I realized that the sim card would not come in time, I made my way to the at&t store hence the intro. Once I told the

Questions

215

3

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