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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.2K

(27575)
Is this a scam?

I'm trying to sign up for wireless service and to buy a cell phone. I have ordered, paid my money, and just trying to find out what my new cell phone number is, or look at my account so I can make sure my order is correct.  However, I keep getting emails saying, "Nice to meet you!  Your o

Questions

21

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Accepted Solution

Official Solution

Legit? ATTVianuClassActionSettlement.com - Suspicious text via gateway.

Suspicious text: AT&T Free Msg: Payment (by bill credit or check) available under a settlement. File your simple claim to receive a payment. For more information, go to www.ATTVianuClassActionSettlement.com or (888) 564-8288 From: 11112000 Seems like it could well be legit, so worth investiga

Questions

377

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Can I have a postpaid sim along with a prepaid sim

I have a prepaid sim and I want to convert it to postpaid and I am facing so much difficulty while doing this is it possible to have another postpaid sim from at&t( definitely number will be changed) and also current active prepaid sim from AT&T

Questions

13

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Accepted Solution

Official Solution

Does my wireless plan make me eligible for promotion credits?

Does AT&T Unlimited Starter Plan make me eligible for the the free phone and trade-in plan promotion credits?

Questions

62

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Accepted Solution

Official Solution

Transfer a current line to new prepaid plan?

I am on payment 25/30 with my current iPhone. I currently have Next on this line. I made special trip to the AT&T retail store to ask if I can transfer this line out even though it’s still being billed. I was told I could. Same day, port my number out even with balance owed. [he just reminded m

Questions

25

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AT&T making things impossible for military members

Texas state law (along with most other states) state that a drivers license remains valid beyond the printed expiration date when accompanied by a valid military ID. AT&T ignores this law and rejects military members with a valid driver license for no valid reason. This is unacceptable AT&

Questions

49

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Accepted Solution

Official Solution

It's not you, it's us. We hit a snag and can't show your info right now. Try refreshing your screen to see if that works

I'm trying to get my PUK code because I accidentally put in the wrong sim pin too many times. I'm military and deployed right now, so I have no service to call AT&T. I was told to go online and get it through "manage devices and add-ons" and I'm trying and trying but nothing is happening. Instea

Questions

28

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Payment method rejected

I am a wireless and landline customer of ATT.  I have been using the same method of payment (business checking acct) for many years.  In June, when trying to pay my bill using the same method as always, my payment was rejected.  I called in and spoke with 4 different people and they were finally abl

Questions

818

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I Lost My Number AGAIN!

In May, I spent a long time contacting your customer service because I couldn't dial and even lost my account. I was told by your customer service that it was the problem in your system. Luckily, the problem was finally solved and I recovered my number and the money in my account. I set up auto-pay

Questions

44

7

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Accepted Solution

Official Solution

Has anyone's Hotspot been taken over by another phone?

I have a Samsung Galaxy A11 and a Hotspot plan. A couple of weeks ago I could not access my Hotspot. The access button was grayed out. When I looked at the network, it showed a different phone and a different password. My phone had to be factory reset. How can I prevent this from happening again?

Questions

15

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Password change

I need to change my password but no longer have access to my old email

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20

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Closed

Change password

I need to change my password but don't have access to my old email

Questions

14

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