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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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Call history

I need to get call logs from 2020 and to current. I know I can print of the past year myself. Who do I contact to get the other ones sent to me?

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Getting screwed on credits

For the second time I am being denied a valid credit on a phone purchase. When I purchased my 11 Pro Max it was during a promotion in which I should have received a credit, no trade in required. Called multiple times, was told it was “escalated” and the conclusion was always that ‘they couldn’t vali

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Delayed notifications from apps & messages

I have been experiencing an issue with notifications being delayed. Sometimes the notifications will say something like “5 min ago” or “9 min ago”, and the time that it's delayed varies, but it happens intermittently. I cannot replicate the problem on demand, it happens with apps and text messages.

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Letter of explanation

What do I need to do to get ATT to write a letter head and to explain what has transpired with an error on their end that’s on my account?

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Why is the customer service so horrible?

I’ve called and chatted with customer service several times trying to get my switch refund aince August and I keep getting the run around. I talk on the phone, there are customer service advocates yelling and cussing at each other and the person I’m speaking with doesn’t pay attention to me and keep

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I see that I was scammed into the trade in like others

I was told to send my damaged phone bc it was under warranty. I sent the phone recieved a new phone , then AT&T sent the damaged phone back stating that it was not under warranty and that I would be charged $700. I have tried since Nov. 22 yo resolve this..no luck at all. I WOULDN'T RECOM

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Fraud Canceled my Account

How can the Fraud department just cancel peoples account without any notice. I can see suspending the line post notification to the customer if a response is not met after a certain amount of time, but to just cancel it and take my lines we ported over is ridiculous! We need help here!

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Transfer from family plans

Husband & I our both on our separate families plans, we want to get off our families and create our own together, was told in store to call the 611 and be released from our plans and then the 611 will call us to set up but I’m not understanding how it’s going to put me and my husband on the same

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No phone service

Hello I'm wondering if my phone has been disconnected. If so how much is the bill

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Loyalty Management Refund

I have tried since November of 2022 to resolve a charge placed on my account. I have been a loyal AT&T customer for 20 years. This is insane, I have spoken and hung up on by no less than 15 Representatives and or Management. I have spent right at 20 hours on the phone in the last 5 days. And wa

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trade in credit

I traded in my iPhone 11 for a iPhone 14 pro and was supposed to get max credit. I mailed it back mid October. It is now February and I have not seen a credit. I realize it takes 3 billing cycles and that has come and gone. Who do I contact about this? Thanks

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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• Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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• Wireless

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combine 2 emails

is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?

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• Email

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sbcglobal.net login issues

One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch

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• Email

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Caller to my digital home phone gets 2 rings on his end followed by dead air

Others in my neighborhood have the same problem. I have a ticket M63848724 opened 1/21/2023. I'm in NC. Callers from Florida, SC, NC, and NY have told me they have the same issue - call my digital home phone, get either dead air, or 2 rings followed by dead air. Two reports of going to

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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• TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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• Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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• Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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• Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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