
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to best manage your wireless service and account.
29.5K
Accepted Solution
Official Solution
Pinned
Learn what you'll need to do to send your trade-in I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time
Questions
35.1K
27
Accepted Solution
Official Solution
I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?
Questions
2.2K
7
Accepted Solution
I need to get call logs from 2020 and to current. I know I can print of the past year myself. Who do I contact to get the other ones sent to me?
Questions
26
1
0
For the second time I am being denied a valid credit on a phone purchase. When I purchased my 11 Pro Max it was during a promotion in which I should have received a credit, no trade in required. Called multiple times, was told it was “escalated” and the conclusion was always that ‘they couldn’t vali
Questions
30
2
0
I have been experiencing an issue with notifications being delayed. Sometimes the notifications will say something like “5 min ago” or “9 min ago”, and the time that it's delayed varies, but it happens intermittently. I cannot replicate the problem on demand, it happens with apps and text messages.
Questions
19
1
0
What do I need to do to get ATT to write a letter head and to explain what has transpired with an error on their end that’s on my account?
Questions
188
21
0
Closed
I’ve called and chatted with customer service several times trying to get my switch refund aince August and I keep getting the run around. I talk on the phone, there are customer service advocates yelling and cussing at each other and the person I’m speaking with doesn’t pay attention to me and keep
Questions
99
3
Accepted Solution
I was told to send my damaged phone bc it was under warranty. I sent the phone recieved a new phone , then AT&T sent the damaged phone back stating that it was not under warranty and that I would be charged $700. I have tried since Nov. 22 yo resolve this..no luck at all. I WOULDN'T RECOM
Questions
73
7
How can the Fraud department just cancel peoples account without any notice. I can see suspending the line post notification to the customer if a response is not met after a certain amount of time, but to just cancel it and take my lines we ported over is ridiculous! We need help here!
Questions
19
0
0
Accepted Solution
Official Solution
Husband & I our both on our separate families plans, we want to get off our families and create our own together, was told in store to call the 611 and be released from our plans and then the 611 will call us to set up but I’m not understanding how it’s going to put me and my husband on the same
Questions
47
1
0
Accepted Solution
Hello I'm wondering if my phone has been disconnected. If so how much is the bill
Questions
15
1
0
Closed
I have tried since November of 2022 to resolve a charge placed on my account. I have been a loyal AT&T customer for 20 years. This is insane, I have spoken and hung up on by no less than 15 Representatives and or Management. I have spent right at 20 hours on the phone in the last 5 days. And wa
Questions
29
3
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
I traded in my iPhone 11 for a iPhone 14 pro and was supposed to get max credit. I mailed it back mid October. It is now February and I have not seen a credit. I realize it takes 3 billing cycles and that has come and gone. Who do I contact about this? Thanks
Questions
1
0
0
The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do
Questions
• Wireless
5
0
0
I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?
Questions
• Wireless
6
0
0
is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?
Questions
7
0
0
One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch
Questions
8
0
0
Others in my neighborhood have the same problem. I have a ticket M63848724 opened 1/21/2023. I'm in NC. Callers from Florida, SC, NC, and NY have told me they have the same issue - call my digital home phone, get either dead air, or 2 rings followed by dead air. Two reports of going to
Questions
• Home Phone
7
0
0
Accepted Solution
Official Solution
Closed
I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
Questions
• TV
10.8K
122
Accepted Solution
Official Solution
See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?
Questions
• Internet
1.5K
1
0
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
• Wireless
298
2
0
Accepted Solution
Official Solution
I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa
Questions
• Wireless
281
5
0
Accepted Solution
Official Solution
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
Questions
• Internet
273
6
0
We understand how frantic the new year can be. Let us help you set up your new gifts and get you ready for a great 2023!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
Learn how you can get the new iPhone 14, iPhone 14 Plus, iPhone 14 Pro & iPhone 14 Pro Max from AT&T!
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.