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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.2K

(27570)

Closed

How long before a past due balance is forgiven?

Account was open in 2010  - 2011

Questions

1.1K

4

0

Accepted Solution

Official Solution

How do I report a fraud purchase

Started getting emails about a phone we didn't order and is being shipped to an address that is not ours. I have spoken to 3 different att employees today and all they did was pass me off to someone else, with the last 1 transferring me to a recording that gave me dead end info. Is there an actual f

Questions

111

12

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Official Solution

One number In arrears and the other a modern pay in advance

I want to move the forward paid number to my wife’s att account but I’m told I cannot becuase of an accounting and billing issue you have with one account being old and one new. There are MANY posts on this topic dating back 2.5 years at least. I was told today after 6 hours of calls and waiting m

Questions

348

13

being charged $1000 for moxie hot spot after 40 gb usage

Help!!! I have been with att for 1 month and purchased 40gb plan and just received a bill for $1200. I read on ATT that no extra would be charged just slowed down internet. We had Covid for past 3 weeks and when I went to look at bill, that is what I found.  Can anyone help me plz

Questions

21

1

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Problems with network compatibility.

Hi all, I got a text from 28891323 saying: "Welcome, you are roaming on AT&T. Due to network technology compatibility, traditional voice calls will not work. Please use data, SMS, and app-based calling." I checked already the recommendations for this problems from earlier posts but I ca

Questions

27

1

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Unlimited plan removed

We have had unlimited data on our hotspot, MF923, since 2016. Evidently in the last 3-4 months, AT&T has switched the plan from unlimited to a set limit with overage fees. The charges for the last three months have been roughly, $400, $400, $800. My wife attempted to call AT&T Wednesday nigh

Questions

57

7

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Is this a scam?

I'm trying to sign up for wireless service and to buy a cell phone. I have ordered, paid my money, and just trying to find out what my new cell phone number is, or look at my account so I can make sure my order is correct.  However, I keep getting emails saying, "Nice to meet you!  Your o

Questions

21

1

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Accepted Solution

Official Solution

Legit? ATTVianuClassActionSettlement.com - Suspicious text via gateway.

Suspicious text: AT&T Free Msg: Payment (by bill credit or check) available under a settlement. File your simple claim to receive a payment. For more information, go to www.ATTVianuClassActionSettlement.com or (888) 564-8288 From: 11112000 Seems like it could well be legit, so worth investiga

Questions

373

5

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Can I have a postpaid sim along with a prepaid sim

I have a prepaid sim and I want to convert it to postpaid and I am facing so much difficulty while doing this is it possible to have another postpaid sim from at&t( definitely number will be changed) and also current active prepaid sim from AT&T

Questions

13

1

0

Accepted Solution

Official Solution

Does my wireless plan make me eligible for promotion credits?

Does AT&T Unlimited Starter Plan make me eligible for the the free phone and trade-in plan promotion credits?

Questions

61

1

0

Accepted Solution

Official Solution

Transfer a current line to new prepaid plan?

I am on payment 25/30 with my current iPhone. I currently have Next on this line. I made special trip to the AT&T retail store to ask if I can transfer this line out even though it’s still being billed. I was told I could. Same day, port my number out even with balance owed. [he just reminded m

Questions

25

5

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AT&T making things impossible for military members

Texas state law (along with most other states) state that a drivers license remains valid beyond the printed expiration date when accompanied by a valid military ID. AT&T ignores this law and rejects military members with a valid driver license for no valid reason. This is unacceptable AT&

Questions

49

7

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