Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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35.1K

27

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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XS Max (256gb) Trade in device "in transit" for over a month?

I sent my trade in back on 10/27 via USPS per the instructions and prepaid label (received 14 Pro Max 10/21), USPS tracking info states the device arrived on 10/29 at the "Greenwood IN facility," yet until now the ATT trade-in status is still stuck on "in transit." Can someone provide assistance???

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Porting out of AT&T Business Account

I'm trying to port a number out of an AT&T business account but I'm finding it an impossible task. AT&T business state they don't require or provide a transfer PIN but T-Mobile require one.  The port process fails and I'm asked to provide a PIN, which of course AT&T will not provid

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Unprofessional store manager

I have purchase two phone for my kids for Christmas and one of the phone keep getting kick back the number to t-mobile. Which direct me to the store to get my order corrected. I was able to work with a rep that was able to help me order the lines and active them. After two days later my daughter pho

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SOS only

I have a problem with my SIM card it doesn't work, it's been 2 days since I don't know what, it doesn't work on any phone I don't know what to do, it's the first time he's done this to me, it doesn't work on any phone , it's been 2 days since I've been without internet on my phone, because the sim c

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26

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New email

Is there anyway I can update my email on my account

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Looking for a physical address for AT&T's Corporate Office.

I am looking for a physical address to send an unauthorized account cancellation request. An unauthorized Wireless account was opened up in our Company name, we found out when we received the initial statement, complete with contracts that have not been signed.  I imeediately called the 800

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How do I file a complaint for a AT&T Wireless store?

I've been trying to change from post paid to prepaid account and I'm getting the run around now for a week. I called 611 and was told to go to AT&T store. I went to 1567 Highlands Dr NE, Unit 130, Issaquah, WA 98029 and was told the change from postpaid to prepaid is no longer done in the store,

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text usage report not working

why can't I see my text usage report in the browser, on my phone, or the app. I tried everything and it is now showing my texts only mms and data? I followed all your direction, cleaning cache on all devices and still, it is not showing me my incoming and outgoing text for all three devices on my p

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New Service

I bought a phone from a friend and am trying to set it up for use

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Bad for Small Businesses - DON'T DO BUSINESS HERE EVER AGAIN

I went to the AT&T store near me yesterday to set up a business account. My priority was to get the Netgear Nighthawk 5g pro for my food truck and the wireless plan that came with it plus brought my own phone number to set up the new business phone plan. The guy at the store set me up with everythin

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209

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Broadband 1 flashing red

I have restarted the gateway many times and nothing had changed about the situation, issue has persisted for two days now

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 • Internet

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App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

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 • Wireless

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

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 • Home Phone

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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 • Wireless

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

10.9K

122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

299

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

281

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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