Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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27

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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Trade In Transit 4 weeks later

Hello i dropped my trade in at Frenchtown NJ post office on Tuesday the 3rd of January Pitney Bowes 3rd Party picked up the device on the next day as confirmed by USPS I chatted two weeks ago with ATT chat and the person was to look into and get back to me and nothing. This mail trade i

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My email to sign in is wrong

My email is (Edited to remove personal information)@ yahoo.com. 2 L’s not just 1 

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AT&T chat help never seems to work

has anyone ever seen the chat option work? I’ve tried for one month now with three different devices, several different WiFis, three different browsers and it has never worked for me. it just constantly appears as loading

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Did not receive promotion rewards

We signed up with an in home expert and with doing that we were supposed to receive (2) $250 visa gift cards (each line that signed up). Now they are telling me it went into their system as bill credits and now we won’t get the gift card. Has this happened to anyone? I’m very irritated because we si

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I don’t know my Fan pin

I am trying to create an account

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Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

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Cannot log into online account

I cannot access my online account for my business. I have essentially been locked out since August of 2022. Thankfully autopay still works, but as far as managing anything online I'm completely in the dark. I have a business account with 10 wireless plans.  Somehow, when making a change

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Lying company

This company is full of liars. Every single person I have dealt with has given a different response to my complaints. I newly signed on with att at the end of Dec. Was told my husband and I would get my nurse discount, making each line $40. We were also told we would each get $800 credit for each of

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Unified account (Directv + AT&T wireless) questions

I just changed over from Verizon to ATT to take advantage of the $700 off iphone 12 pro max deal for 3 transferred phones with trade ins. We also added a new line and got an iPhone 11 for $10 per month. On top of that I have a Signature discount through work for another $10 off per line. I've bee

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XS Max (256gb) Trade in device "in transit" for over a month?

I sent my trade in back on 10/27 via USPS per the instructions and prepaid label (received 14 Pro Max 10/21), USPS tracking info states the device arrived on 10/29 at the "Greenwood IN facility," yet until now the ATT trade-in status is still stuck on "in transit." Can someone provide assistance???

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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 • Wireless

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trade in credit

I traded in my iPhone 11 for a iPhone 14 pro and was supposed to get max credit. I mailed it back mid October. It is now February and I have not seen a credit.  I realize it takes 3 billing cycles and that has come and gone.  Who do I contact about this?  Thanks

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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combine 2 emails

is there a way to combine 2 emails so I don't have to sign out of one to sign into the other?

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 • Email

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sbcglobal.net login issues

One sbcglobal.net address works fine. Never have to change a thing there. My other I have to reset the password every time I sign in on every device and app, and can only be logged into one at a time. So (Edited per community guidelines) annoying.Any solutions out there? Like real permanent ones? Ch

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 • Email

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

10.8K

122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

298

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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