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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.2K

(27570)
Wish I hadn’t switched to at&t

Very dissatisfied customer. Recently was in hospital for a few weeks with heart issues. Was out of work those 3 weeks causeing me to mis 1 payment which wasn’t a huge deal they added it to my next bill not a problem to me thought that was cool. But next day phone service was interrupted. For $86 pas

Questions

23

1

0

Accepted Solution

Official Solution

Down Payment Required?

I tried adding 2 new lines to my account today for my children. The current offer is an iphone 12 for 5 dollars a month.  When we tried to add the 2 phones, it is saying that I need to pay the one completely off upfront and the other 200+.  I don't understand how this could be possible si

Questions

497

11

0

question about who is better to contact 1st

I upgraded 3 phones with the s22 preorder deal they had. They keep giving me the run around about why 1 of the lines cant get the promotion.1 day its 1 reason and the next is another and next another. 2 were s10e's .both were bought the same day and fully paid for . 1 qualified and they are saying t

Questions

26

1

0

Closed

IPHONE and irobot vacuum

Bad with technology. Bought irobot roomba vacuum that gets set with a wifi connection.Have At&t unlimited plan. Can I  use iPhone hotspot for this ? Is it included in my plan?

Questions

431

4

0

Overcharged

I checked my phone bill to find a $35 charge for a line I have never used or signed up for. Chat could not help.  I got a phone call from a rep.  He assured me that the line was canceled and all charges associated with the number would be refunded within half an hour of getting off the ph

Questions

16

1

0

ATT refusing to honor first responder discount

My wife and I are both eligible for the first responder (multi-line) discount per ATT's documentation. We opted to put the account in her name as she had her proof of eligibility with her at the time the sales person approached us.  My wife is a 911 Dispatcher.  She has now spent SEVERAL

Questions

566

21

0

Closed

AT&T needs to end their contract with Enjoy. Enjoy is hurting AT&T customer satisfaction

The Enjoy offering is a scam and is damaging AT&T's reputation. The Enjoy rep is allowed to sell AT&T products, but they blatantly lie about promotions offered by AT&T. This puts AT&T in a bad position. I recommend AT&T end their contract with Enjoy as soon as possible. The En

Questions

245

1

ENJOY is the WORST

This is the worst company I ever had to deal with. I made an ATT purchase and scheduled delivery for a Sunday morning.  Enjoy came out with no confirmation phone call to me that they were even coming, Enjoy tech went to program devices and said ATT canceled the order and left without leaving t

Questions

524

7

Accepted Solution

Official Solution

Type of Credit Check

I am wanting to leave Verizon and transfer my 4 lines to AT&T. The issue is that I am also in the last stages of buying a home and cannot have any new hard credit inquiries until that process completes. Can anyone tell me if AT&T runs a hard or soft inquiry for credit checks on new account

Questions

38

4

0

Suspended service for calling internationally "too much"

Today, AT&T suspended my wireless service with no notice because I have been calling internationally "too much". This action left me stranded because I was somewhere new and didn't know how to drive home without navigation. I call internationally so much because my husband is currently stationed

Questions

68

7

0

How to leave feedback for a customer service representative?

Hello,I would like to leave positive feedback for customer service representative Dena M.  How would I go about doing so? Thanks

Questions

652

7

0

Accepted Solution

Official Solution

SHipping label for phone trade-in

Hello, I switched to AT&T last week under the trade in promo. I am looking for a shipping label to send my trade-in phones in. I did not receive a confirmation number from the AT&T store I picked up my phone from. THey are not aware what this number is. Please advise

Questions

5.8K

4

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