Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.2K

(27575)
AT&T “Stolen” Issue

i have an iphone xr infact for a couple of years like 4 and before this it was dads phone and then he passed it along in favor of an iPhone 11 the time, so i got the phone fast forward to last night i trying to text some friends of mine when AT&T would not let me send any messages to my Android

Questions

25

1

0

Accepted Solution

Official Solution

Lack of Military Support Unlocking Phone While on Orders

Beyond disappointed. I’ve now wasted about 10 hours on the phone with customer service and have gotten nowhere. Supposedly a supervisor is calling me today, we will see if that happens. My husband deployed so we requested a phone unlock at the beginning of Jan and submitted orders three times and it

Questions

255

8

0

Equipment Returned

I returned my equipment about a week ago (within the time frame I was given to return it). I received two emails from AT&T stating that it was returned. I also have the slip from FedEx showing it was returned. Yet I’m getting phone calls that if it is not returned within 48 hours I will be charg

Questions

12

1

0

They Promised A $250 Gift Card For Each Line & It Was A Lie

My boyfriend and I both switched to AT&T and combined our wireless plan. We were promised to each receive a $250 Visa Gift Card to "spend on whatever you want".  We never received, and when I called, they said it would be applied as a monthly discount over the 36 month phone payment plan.&

Questions

43

3

0

Wireless Fraud

I received a bill in the mail for a new account that is fraudulent. I contacted ATT global fraud who directed me to fill out the fraud inquiry form which I did. However, I received an erroneous response saying there was no fraud and the account is legitimate, and I must pay! I contacted global fraud

Questions

14

1

0

Targets scam with att discounts

Target discounts with att are not what they say they are

Questions

1.9K

8

0

Will be opening an att account today, any advice?

Hello all, I am about to open an account with ATT getting the unlimited elite plan with 4 lines. What am I expecting today? Are there any hidden fees I need to worry about every month? We have our own phones so we wont be needing any devices. Do I pay anything up front today? Sorry for these questio

Questions

36

2

0

Switching back from Cricket to ATT

So I ported our phones from ATT to Cricket a few days ago.  Price can't be beat and I always feel raked over the coals by ATT.  Although everything else works fine - neither phone can receive calls.  Cricket does not seem to be dooing much about it so I I think I must reluctantly switch back.  I nev

Questions

1.9K

6

0

Fraudulent Activity

Hello, I submitted all the required paperwork to report fraudulent activity to the AT&T fraud website (https://attfraud.custhelp.com/app/mobility). I submitted this documentation on August 3rd. It said I would receive a response within 3-5 business days but I haven't heard anything yet. Whenever

Questions

18

1

0

Need phone records from 2009. No longer have the ATT account that was used then.

I am looking to retrieve my phone records from b 2/21/2009. I no longer have this ATT account but have been unable to find a way to get this information.

Questions

14

1

0

How to escalate a trade-in issue?

Became a new ATT customer in February. Took the trade-in deal for new iPhone 13's. Had multiple conversations with the ATT sales team on the phone and placed the order directly with an ATT agent on the phone. Was told to expect instructions for trade-in process. Instructions never came (I later lear

Questions

43

6

0

Emails will not upload on phone

My emails stopped uploading on my phone 8/8/22 i have also forgotten my password I have typed in what I thought were the correct security answers but they are not working either 

Questions

16

1

0

Need help?

Pinned posts

Most recent

View More

Help for account, billing & more
Fix, replace or check device delivery

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.