Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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35.1K

27

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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Next phone upgrade

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

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Some Apps are not installing in Galaxy s21 ultra after the update

Last security patch level is dated November 7, 2022. When I try to update, phone says software is current. Also can't make calls since 5G and also some apps are not working after this updates. I created a website alightmotionapps which is also not working on Galaxy s21 after this update please give

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12 hours on help line (6 in-store with manager) and still can't get my issue fixed. Stupid.

I have been trying to dual esim my iPhone 14 for the last week and a half. My phone and primary number are on the consumer side and the second line is a work provided line on the business side. It took 6 hours of tech calls to get both esims on the phone at the same time. Finally got it... Th

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Customer chat stopped responding to my messages

I've only been with this service for a month, and they changed my monthly fees to the highest one right out the gate. I've put in one question to this forum already and an ATT person reached out to me through direct message. They said that we should schedule a time to call or I can call a business s

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IPad cellular connection with T mobile along with two phone lines but AT&T has charged me more than 10 months of iPad cellular fee.

Sometimes in January 2022 I switched over to T-Mobile-two cell phone lines along with cellular iPad. However, AT&T has been charging my auto pay credit card for the last 10 months of $75 plus taxes. It is my mistake that I did not notice it because I thought it is AT&T fiber Internet monthly

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HBO Max with Unlimited Plus

I have AT&T Unlimited Plus and had HBO Max last week but now I'm told it's no longer available to me. Why isn't HBO Max available?

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Requested cancellation is not processed properly

Hello, i did request ATT to cancel my entire account with two phone line on it, on Jan 25th and Support person said he will do one by one and confirmed he marked both the lines will be cancelled on 28th Jan 2023. Since ATT do not send confirmation email or provide confirmation number for the call w

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Mobile data stopped working in my area

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried

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ATT Trade in device, lost in transit by ATT mailing agent HYLA Mobile

My ATT trade in device that was shipped back around March of 2022, is finally confirmed Not Received by ATT this month. Previous conversations throughout the past year with ATT claims device was received and promo credits will be given soon. Then all of a sudden, sometime late 2022, they changed the

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Overcharge

Our business was sent a new IPhone a month after we cancelled the order. I have full documentation of that return which was sent to ATT. The phone was shipped in August, returned in September and Friday, January 27th, our business phones were all shut after AFTER I had spent hours on the phone with

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Long Term Landline Outages and Credit for such deleted for service not yet restored...

I have only had phone service for two weeks in three (3) whole months and am still being charged for service I don't currently have. An amount was automatically deleted from my credit balance for this month's bill, but it shouldn't have been because I still don't have any phone service. The outages,

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 • Home Phone

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Broadband 1 flashing red

I have restarted the gateway many times and nothing had changed about the situation, issue has persisted for two days now

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 • Internet

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App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

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 • Wireless

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

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 • Home Phone

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

299

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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