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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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Sign in

I can't access my account

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The device you want to unlock is active on another AT&T account? It's my device!!

I had a note 9, that was fully paid off. I upgraded to a S21. I want to give the note 9 to a relative, but when I tried to unlock the device I got the message "The device you want to unlock is active on another AT&T account" I logged into my att account, but can only see the S21, so I can't remo

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How to switch to AT&T

I’m considering switching from T-Mobile to AT&T. I don’t owe any money on my iPhone 11 persay, but I would have to pay a lump sum to own it outright. So, I could pay the 200 or so dollars to own the phone outright, then use that as a trade-in (not sure if AT&T accepts phones from other provi

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account access

system won't let me in

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What numbers in My profile

What number should be in the first area of My Profile where it asks for Recovery? What number should be entered in the field below asking for Primary and Secondary of Linked Account? Thank you

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recover phone number

I had a small business phone however I fell behind in payment. my line has been disconnected since Dec 6 . Am I able to recover my number

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Requesting a detailed bill from two 2 years ago for a court proceeding

I can see that one can access detailed bills up to 16 months online. However, I need to request a detailed bill from December of 2020,Is there a way that I can request a detailed bill from that time..I have looked at the online forums, and it does appear that there is a good deal of conflicting info

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Device not registered to network

This morning (Sometime after 9:30 am) my phone quit getting texts or letting me make calls.)Same goes for my husband's phone. Both are giving us the device not registered to network error.I am not able to log into att.com to get support because the only options for 2 factor authentication are using

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How to port number out of AT&T

How does porting a number out of AT&T work? Do I need a PIN? Where / how do I get a pin if needed?

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I need to get copies of my old voice and message logs for 7 years back.

Is it possible to get copies of my old cell phone records (voice calls & messages) from as far back as 2013? I did call ATT customer service and after a long hold overseas was told I only have access to my current reports (last 12 months). Does anyone know if it is possible to have ATT retrieve/

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Internet outage

My internet is not working. We live at 310 Twin Oaks Ln Almo KY

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• Wireless

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option. He has been on the phon

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• Wireless

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trade in credit

I traded in my iPhone 11 for a iPhone 14 pro and was supposed to get max credit. I mailed it back mid October. It is now February and I have not seen a credit. I realize it takes 3 billing cycles and that has come and gone. Who do I contact about this? Thanks

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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• Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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• TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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• Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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• Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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• Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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• Internet

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