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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.2K

(27517)
AT&T SOP on lying to customers and providing false information

How does AT&T stay in business when they continually lie to customers. I have had the worst customer service experience ever with AT&T. "Customer Service" representatives have hung up on me, and transferred me to random numbers. No one has assisted me in receiving my money back from my trade

Questions

1

0

0

Moving to an apartment. My phone is on my sister's phone plan. How do I get my own?

Moving into a new apartment. Never lived on my own. Don't know what I am doing. How do I get off my sister's phone plan if she is not talking to me? Also what will I need in my new place so I can get on the internet?

Questions

26

3

0

Double-counting text and data?

Has anyone experienced this? I was informed we used all the data in our Mobile Share Advantage 12GB plan and I can see a summary [EDIT: in the AT&T app] showing the totals by phone (6.32 + 5.76) but that's unusually high for us, and everything seems to suggest our usage is being double-counted o

Questions

40

10

0

Why doesn’t AT&T fix the tobr site?

Why doesn’t att fix the tobr site? Customer service is atrocious, I’ve been on the phone with them four times for a total of 2 1/2 hours and nobody knows what’s going on.

Questions

43

5

0

Accepted Solution

Official Solution

SHipping label for phone trade-in

Hello, I switched to AT&T last week under the trade in promo. I am looking for a shipping label to send my trade-in phones in. I did not receive a confirmation number from the AT&T store I picked up my phone from. THey are not aware what this number is. Please advise

Questions

5.6K

3

0

1C0-DE5 code look up

Could you please tell me who these three short codes belong to? 1C0-DE5-4292 1C0-DE2-2123 ICU-DE2-4639

Questions

21

2

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how can i view my spouses text messages

i have AT&T how do i view my husbands text messages and twitter account we both have AT&T but separate accounts?

Questions

12.8K

10

0

Accepted Solution

Rude salesman in Davenport Iowa

Went to the Davenport AT&T and asked salesman Ignacio [EDITED]how hard it would be to port over a cricket wireless number and he said he wouldn’t do it because it was a headache to do. [EDITED per Community Guidelines] 

Questions

45

9

0

why is att so expensive

tmobile offered 55 & up plan for 27.50 each for two lines while att charges 65 with a discount of 10 on each so we are needlessly paying 75 per month. also get free smartphone plus 100 AAA prepaid mastercard please make it so we stay with att

Questions

37

7

Accepted Solution

AT&T representative

Today I went into AT&T store to check on my plan since I received an email saying my plan was no longer being offered. So, I asked what my new charges be switching to their premium plan. He wouldn’t be able to see my charges if I didn’t provide him my driver’s license. Why? Never had to do this

Questions

22

2

0

rude customer service

Terrible service, everyone is rude, there is no help from them! employee Kevin was rude and insulted me, please take a closer look at this employee!  and have a conversation with him, because as he talks with customers, there is no such service anywhere!  shame on you at&t kevin was

Questions

16

1

0

Phone upgrade

I have a galaxy s note 20, it was brought in August of 2020 can I do an early trade?

Questions

19

1

0

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