
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn how to best manage your wireless service and account.
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Learn what you'll need to do to send your trade-in I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time
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I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?
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I used the app today, to cancel a phone line and a tablet. I clicked on the device and selected Options. Then I clicked on the icon that says 'CANCEL A LINE'. I filled out the form and submitted it. There was a pop-up to ask if I really wanted to cancel this device. I chose Yes,
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USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!
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I deployed in September of 2022 and had gone through the process of simply stopping my service until I return. However, nothing has changed and I am still getting billed. How can I resolve this? I can send my orders, etc, but I just don't know how to do this. I followed the procedure outlined on you
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My in home expert did not request my $250 gift cards back in August 2022, like promised. She has since blocked my number. Who do I talk to?
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We are trying to upgrade to the new Samsung S23 Ultra and have placed the order several times and also gone into the store. Every order has been cancelled saying to go into the store to verify identity. We did this and the order was still cancelled. The store tried to call the Fraud Dep
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Someone opened an att account under my name to obtain phones and I got a bill for the service. I contacted att fraud and their investigation said the account was opened properly. I already filed a police report regarding this. In addition, they used a home phone number I had with Comcast and request
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We signed up with an in home expert and with doing that we were supposed to receive (2) $250 visa gift cards (each line that signed up). Now they are telling me it went into their system as bill credits and now we won’t get the gift card. Has this happened to anyone? I’m very irritated because we si
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I Filed a Fraud account on the At & t portal and they mailed me a Fraud Package?? Why do I need to fill out and mail in my fraud complaint when I already filled this same paperwork and uploaded and documents requested at the time of completion?/
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The ATT account apparently was put in my daughters name, there are 4 lines that are all currently being used. Can I be removed from the account as long as it’s paid in full and my phone is completely paid for? Do I need permission from the account holder to remove my line and is there a way to make
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Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
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It makes no sense that AT&T VISA Reward Cards have expiration dates. The money on them was our incentive for getting AT&T, but we just realized that the cards expired a week ago -- even though checking their balances by phone reveals they still have balances on them that we cannot access. I
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As part of our HOA, we have a neighborhood private pool that requires a phone line be established for 911 emergency calls. This is a requirement (I assume) by the City of Austin, where this pool is located. Can anyone direct me where I can go to find out exactly what the requirements are for this ph
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The caller is NOT even given the option to leave a message. The call is not showing in my 'missed' calls log. I have a S21 Ultra which is a replacement for another S21 Ultra in Jan 23. AT&T store could not fix the problem and said to order another S21 Ultra...
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• Wireless
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HI, My boyfriend and I both have the Samsung Galaxy S22+. After he did the upgrade this weekend, neither one of us see or have the notifications of Delivered, read, etc. We have not changed our settings, and they all show that we should be getting them
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My email subaccount ([email scrubbed]) has been hacked. I know this because several people have received emails supposedly from me (that I did not send), asking them to buy gift cards on my behalf. I have not received any emails for the last 2 days on this subaccount. I have alre
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I made a payment in August off a debit from a account not on my autopay and paused autopay. Auto pay still attempted to get payment and was declined over funds not in acct (that had been paid on another debit not eft) this sent me to arbitration which I won and a credit of 600 something was given a
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I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?
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Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces
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• Wireless
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I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?
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• Wireless
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