Wireless Account

I used the app today, to cancel a phone line and a tablet. I clicked on the device and selected Options. Then I clicked on the icon that says 'CANCEL A LINE'.  I filled out the form and submitted it.  There was a pop-up to ask if I really wanted to cancel this device.  I chose Yes,

USPS/Pitney Bowes shows my trade in as delivered and received by the facility in TN. However my account hasn’t even shown the device in transit!! What is the deal?!

I deployed in September of 2022 and had gone through the process of simply stopping my service until I return. However, nothing has changed and I am still getting billed. How can I resolve this? I can send my orders, etc, but I just don't know how to do this. I followed the procedure outlined on you

My in home expert did not request my $250 gift cards back in August 2022, like promised. She has since blocked my number. Who do I talk to?

We are trying to upgrade to the new Samsung S23 Ultra and have placed the order several times and also gone into the store. Every order has been cancelled saying to go into the store to verify identity.  We did this and the order was still cancelled.  The store tried to call the Fraud Dep

Someone opened an att account under my name to obtain phones and I got a bill for the service. I contacted att fraud and their investigation said the account was opened properly. I already filed a police report regarding this. In addition, they used a home phone number I had with Comcast and request

We signed up with an in home expert and with doing that we were supposed to receive (2) $250 visa gift cards (each line that signed up). Now they are telling me it went into their system as bill credits and now we won’t get the gift card. Has this happened to anyone? I’m very irritated because we si

Where do I find e-sim to download and activate my plan?

I Filed a Fraud account on the At & t portal and they mailed me a Fraud Package?? Why do I need to fill out and mail in my fraud complaint when I already filled this same paperwork and uploaded and documents requested at the time of completion?/

The ATT account apparently was put in my daughters name, there are 4 lines that are all currently being used. Can I be removed from the account as long as it’s paid in full and my phone is completely paid for? Do I need permission from the account holder to remove my line and is there a way to make