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Hi there. I'm trying to watch something on HBOMAX, but the video quality is absolutely terrible - sometimes it reaches 720p, but most of the time, it's around 140p or something, it's unwatchable. I'm using chrome without any kind of VPN on, and there is absolutely nothing wrong with my internet conn
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Can HBO max be used on more than 1 device? I have it on my tv and my mom is on my account and lives beside me. Can she use HBO max subscript
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I’ve been getting an error on both the Xfinity app and HBO Max that I can’t login because “I’m unable to determine your campus residency” even though I’ve logged on multiple times on the campus’s wifi/vpn. Anybody have any ideas on how to solve this?
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I'm very disappointed that HBO Max was taken from my directv.com by AT&t. I had no phone changes this year to cause this to happen. I have tried to call with no help. I'm about ready to cancel DirecTV but they probably don't care.
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I refreshed by hbomax app on my tv , when i try to sign on now using the provider icon ATT, it takes me to a directtv signon instead of my att account signon. Please help me. I can still bring up the HBOMax app on my tablet and on my other tv…..
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What happened to my Lifetime subscription with HBOMAX . Why does it say cannot verify my subscription
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In early January, my HBOMax account stopped working after having it set up for years. I chatted with support multiple times and was transferred to multiple people. At the end of the conversation, I was just told that ATT is removing HBOMax services from all their plans, including older plans. It
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Hello, We have HBO max through our provider, AT&T. At least 1 TV in the house is already logged in as well as my laptop. When I try to use another TV to log in, I run into the following issue: 1. On hbo max on my TV, I click "sign in" 2. It tells me to sign in on my phone or computer using
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Looks like AT&T still owns majority of HBO Max . Why is is that if AT&T owns a majority of the media are they not bundling it at all anymore?
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Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
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