
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to set up, install & troubleshoot your DVR & receiver.
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Good evening DirectTV community, Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I
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I have a non-smart TV. I have an ATT Uverse box. I have a Roku device. How do I get the Roku device to appear on my tv?
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About a month ago, I began receiving an error message code that said my (main receiver) access card could not be read. Incredibly frustrating (especially during the playoffs) - the work around was restarting the device and then it worked. ...until during the course of watching a recorded 30 minute s
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I was told that after I upgraded my uVerse service to AT&T Fiber, you could record & watch up to six high-definition (HD) streams; but I am still limited to only 4 (3 being recorded and 1 that I am watching). Is there something wrong with my equipment?
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I have a TCL 50" TV. I found 2 codes that sort of work, they control the volume and power just fine. And if I press the Inputs button, it brings up the list of Inputs, but I can't use the arrow keys on my S30 remote to choose which one I want. But I need to be able to change th
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My BGW210 router is inside my home. The Cisco ISB7005 receiver is in the unattached garage. AT&T extender is not enough to get strong signal. If I hardwire with cat5 cable, what ports do I use on the router and the receiver?
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I am trying to find a way to completely disable on-demand on my att uverse system. So far, I have tried to put parental locks on channel 01, which I believe is the channel used for on-demand, but that does not do anything. If you press the on demand button on the remote, on-demand still works with
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How do I fix my receiver when two gears appear after the bar has fully loaded from the first screen with one gear and it’s now showing a red x and 13 with a black screen? Now it’s back to a gear with a bar that’s not loading
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Receiver keeps rebooting on its own over and over. TV programming will start after a reboot, then a few minutes later (without me touching anything), it freezes and reboots again. Over and over and over. I’ve done a manual reboot, I’ve unplugged the receiver, I’ve rebooted the gateway, I’
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Hi ATT sent me two replacement U-verse TV wireless receivers. The Tech support who ordered them for me said to return the old ones to UPS or Fed Ex store. However shortly after I got an email saying your new equipment should arrive soon and “we do not need your old equipment back, please recycle.”
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Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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I do not receive some of my emails that have attachments. The sender does not receive a “not delivered’ message, and the message is shown as sent in their email. The emails do not appear on my apple devices or on my hp laptop. Two of the senders are sending from gmail accounts; the other is using an
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My father has an sbcglobal.net account. We tried accessing the account and it keeps indicating his user id, which is his email address is not correct. We tried to reset it, it asked for his email address and we input it. We received an error message saying his email does not exist.
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I've tried three times with no success. One answer was to restart my phone which I did. It didn't help. I don't know what else to do. I have an iPhone 13 Pro Max
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How can I upgrade my current Modem/Router to WIFI 6e device/service? Can I buy my own? Is there a device compatibility list? Do you provide device/service? Thanks in advance.
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Internet
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The subject says it all. I've tried three times to get the code and it doesn't send it to my phone even though the phone number listed
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Hello, Is there a way for me to watch the Pasadena Channel (TEXAS) on Direct TV Stream? I am in the Houston area... so this Pasadena TEXAS... btw... I recently switched from ATT Uverse to ATT Direct TV STREAM. I used to be able to view local Municipal Channels on the channel 99 App that
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Digital Life
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Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
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Wireless
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