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U-verse TV Equipment

U-verse TV Equipment

How to set up, install & troubleshoot your DVR & receiver.

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New STB - Account unavailable

Trying to add a new (7th) wired STB and get the following message: Account unavailable. This Set Top Box does not match the account settings. Is there a limit to the number of wired STB's? Does the STB require configuration into my account on the AT&T Uverse side?

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EERO 6 use with UVERSE

Connected EERO 6 in place of VAP2500. Have wireless connectivity except for my wireless cable boxes which ask me to press WPS button which the EERO does not have. Modem used is an ARRIS NVG589.

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Receiver/DVR defective?

I am getting this message quite frequently now. It only happens when I am watching something recorded.  None of the controls work when this message appears and I have to reboot the receiver/DVR. Anyone else experienced this?

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Gateway broadband 2 light red

Broadband 2 light has been blinking red for several weeks. Rebooted gateway several times.  Uverse viewing is pixalated and freezes frequently.  Is this an equipment issue?

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49

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The Weather Channel Local Interactive Feature is not working

I recently replaced my DVR/Receiver and the replacements (3 so far) have me enter in my location and unfortunately the location does not save. Multiple reboots and calls into U-verse Technical support have not solved the problem. Tech Support lacks any real knowledge.

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Vap2500

How far can the Vap2500 be from the modem/router and still keep a signal? I added an apartment addition onto my home and cannot get a good signal or cannot get a signal at all at times. The tv will continually freeze up and go out. I was thinking maybe I could run a long Ethernet cable and extension

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43

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different tv will not respond to old uverse s 30 remote

different tv will not respond to old uverse S30 remote

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My remote keeps turning red every time I press a button

Anytime I press a button on my s30 Uverse remote the power button turns red. I tried replacing the batteries and resetting the remote but nothing is working I even took some isopropyl alcohol to the buttons to make sure they weren’t sticking.

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ATT Uverse receiver Arris VIP 2262 flashing lights

Replacement receiver works normally, but when not used for a while, it displays flashing green & red lights. I assume this means something has gone wrong. But I can't find a troubleshooting guide to tell me what the error is. So, I just push the power button to reboot, and the lights stop flashi

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How do I get a prepaid label to recycle my Uverse equipment.?

AT&T doesn't want me to ship back my Uverse boxes. They said to recycle them. Where are the instructions to print out a prepaid shipping label.  

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Android not updating

Hello I have this Samsung s7edge G935a AT&T and it currently has an andriod operating system 6.1 And I have been trying to upgrade to 8.0 but I havnt gotten any only option from.the check update section as it says up to date...can you kindly help with an alternative to updating the andriod sys

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 • Wireless

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Email Loop

Always in a sign in loop! No email for 10 days Help

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 • Email

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Past due arrangement change needed

Can I have until next week to pay the past due amount even though it's beyond my payment arrangement date?

Questions

 • Internet

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My website is being blocked by AT&T - it's now clean - I need it whitelisted

the website resides at: How do I get it whitelisted?

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 • Internet

8

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Acp program

If I am new to the acp program I am currently with straight talk I would like to become a customer of at&t could you please tell me if I come to y'all for service for cell phone would I be able to get a free new phone or could I make payments on one

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 • Wireless

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AT&T is in the home. Internet, cable, phone. Can I install a splitter and have Comcast internet instead?

Into the AT&T router is a coax cable that I believe supplies the cable. I just had to move home (got a new job offer today, though!!) and I have my own internet through Comcast that's 12x faster, literally. Can I get a splitter and run one OUT to the AT&T box and one to my Comcast gateway? W

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 • Home Phone

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

2.2K

11

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

516

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Accepted Solution

ANDROID 13 UPGRADE

Greetings: I have a locked AT&T S-21 Ultra (Build G998USQS5CVIG) that as of 11/28/2022 have not received the Android 13 Upgrade. Kindly appreciated your assistance. Regards Wilfredo L. (Edited to remove personal information)

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 • Wireless

490

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Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

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