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U-verse TV Equipment

U-verse TV Equipment

How to set up, install & troubleshoot your DVR & receiver.

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Uverse recordings freeze during playback if also recording to DVR

While watching programs previously recorded on my Uverse DVR, the picture & sound freezes for 2 seconds, then resumes. It does this about 1-3 times per minute.  This only happens on one TV and only while something is being recorded on the DVR.  I restarted everything, plugged the Uver

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Official Solution

How do I fix lagging playback of DVR recordings?

Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else:  The internet is fine.  The DVR records scheduled shows fine.  Watching TV, streaming, cable shows is fine.  I have rebooted endlessly..

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HDMI Error H1001 continues

I have exchanged receivers (wireless stb mosel vip2500) several times. Replaced HDMI cables, rebooted system so many times, and complained to U-verse TV customer service so many times I think I've talked to every representative over past 5 years. YET, I continue to receive the H1001 HDMI Error. Appa

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New STB - Account unavailable

Trying to add a new (7th) wired STB and get the following message: Account unavailable. This Set Top Box does not match the account settings. Is there a limit to the number of wired STB's? Does the STB require configuration into my account on the AT&T Uverse side?

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Accepted Solution

EERO 6 use with UVERSE

Connected EERO 6 in place of VAP2500. Have wireless connectivity except for my wireless cable boxes which ask me to press WPS button which the EERO does not have. Modem used is an ARRIS NVG589.

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Receiver/DVR defective?

I am getting this message quite frequently now. It only happens when I am watching something recorded.  None of the controls work when this message appears and I have to reboot the receiver/DVR. Anyone else experienced this?

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Gateway broadband 2 light red

Broadband 2 light has been blinking red for several weeks. Rebooted gateway several times.  Uverse viewing is pixalated and freezes frequently.  Is this an equipment issue?

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The Weather Channel Local Interactive Feature is not working

I recently replaced my DVR/Receiver and the replacements (3 so far) have me enter in my location and unfortunately the location does not save. Multiple reboots and calls into U-verse Technical support have not solved the problem. Tech Support lacks any real knowledge.

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Vap2500

How far can the Vap2500 be from the modem/router and still keep a signal? I added an apartment addition onto my home and cannot get a good signal or cannot get a signal at all at times. The tv will continually freeze up and go out. I was thinking maybe I could run a long Ethernet cable and extension

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different tv will not respond to old uverse s 30 remote

different tv will not respond to old uverse S30 remote

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Quit working

The replacement cell tower worked for several months. On Nov 9th it just stopped working. All the lights are yellow. When you unplug or press reset they come on immediately all yellow.

Questions

 • Wireless

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We were told by ATT that our email password cannot be reset, and we can never get in again. PLEASE HELP!!

My son was trying to reset his email password. He is now locked out.  He tried resetting online many times to no avail.  He has talked to many people at ATT with no help.  He was told also that I would need to call because I was the account holder.  I did call and got the run ar

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 • Email

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Calls

My phone forwards every call straight to voice mail if it isn't a saved contact. How do I turn this off.

Questions

 • Wireless

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My iPhone 14 pro max

Is not supporting esim it's locked

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 • Wireless

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Uverse - Can you keep it if you move?

Is AT&T allowing existing users with uverse to keep it if they move or is it that once you move even if in the same neighborhood where it was available you lose it? For example, I know that it is available on my block as me and my neighbors have it now. If I move next door, will they force me of

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 • TV

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Please help with intermittent packet loss

Hello, I have been experiencing what I believe is packet loss and am trying to get to the bottom of it. I ran "ping 104.160.131.102 -t" (the IP of the League of Legends NA server) in a terminal to monitor my ping while I was in game. As soon as I experienced the lag, I looked over at my command pro

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 • Internet

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.3K

8

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Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

497

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Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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Accepted Solution

Android 13 | One UI 5 | Samsung Galaxy S22

I have SM-S901U ATT unlock. When will the update come to my smartphone? Friends with SM-S901U1 ATT have already received Android 13.

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 • Wireless

301

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