
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to set up, install & troubleshoot your DVR & receiver.
Accepted Solution
Official Solution
I'm paying $85 for U-verse TV + internet every month. I was told that I need to have both services in order to get $10 discount and unlimited data allowance. Is this true? I really don't watch AT&T U-verse TV at all and thinking to get rid of TV in order to save some $$. AT&T U-verse TV
Questions
211
1
0
I have asked AT&T for anew remote, given a series of crap: bad weather, availability, order was cancelled. No matter what "agent' I speak to, get the same crap! "You should get it by 2/16/23...well it is now 2/21/23. I have called, asked, and NOTHING! AT&T has become a com
Questions
157
18
0
Accepted Solution
Official Solution
Once again, I am not getting what I am paying AT&T for. Since yesterday, one of my U-verse TVs is displaying a notice headlined “Activity Data Terms and Conditions” and goes on state that I have purchased a smart TV and tells me what to expect and what to expect. I have not bought a smart TV
Questions
108
5
0
Accepted Solution
Official Solution
Canceled U-verse, kept internet. They are asking me to return WAP - don't I need to keep that since I'm keeping internet? TiA
Questions
592
6
0
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
Questions
44
0
0
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
Questions
48
2
0
I would like to talk to someone regarding the 450' of cable going through my front and back yard. How long can I expect the line to be exposed? I need to mow my lawn to avoided HOA fees. The line is not following the easement. It is running accost my back yard. How do y'all bury the line? Is this g
Questions
42
1
Official Solution
Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else: The internet is fine. The DVR records scheduled shows fine. Watching TV, streaming, cable shows is fine. I have rebooted endlessly..
Questions
541
20
So uverse tv receivers have always had issues with when you first turn them on having a bad HDCP handshake and faoly to produce sound on TV. But in the past its always been something that happened very occasionally and was usually solved by just turning tv/stb(using uverse remote on/off for both) o
Questions
66
5
0
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
My family has been using AT&T for years, and I finally realized that you guys are quite literally scamming my family, like really now $60 for a measly 15mb? My cousin pays the same price at Verizon for 100mb, we might need to switch. The Account number is (Edited as per community gu
Questions
•
Internet
7
0
0
i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation
Questions
•
Internet
4
0
0
Today 03/29/23 I had a scheduled interview at 9AM and I was on time and nobody showed up. I'm tried called the number associated with the interview email and found heard 0 replys/responses. What should I do?
Questions
•
Clubhouse
3
0
0
Email display is not centered text is too far to the right can not see slider/ delete. function
Questions
•
3
0
0
I forgot my voicemail pin#,how do I get it or reset it?
Questions
•
Wireless
2
0
0
Accepted Solution
Official Solution
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
731
6
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
409
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
318
2
0
Accepted Solution
Official Solution
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
•
Internet
308
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
280
1
0
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!