
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
How to set up, install & troubleshoot your DVR & receiver.
I changed from Uverse TV to Direct TV streaming. I got an email telling me to recycle the Uverse eqipment rather than returning it. I was directed to att.net/recycle for instructions, but I don't see any information there. Should I return it to an AT&T store, dispose of it however I can, or ship
Questions
135
5
0
new wifi receiver and I get the above message. Can I fix this myself or do I need an ATT rep?
Questions
2.3K
15
0
My old VIP 2250 developed a problem but has a lot of programs recorded on it. I received a replacement VIP 2262 and would like to transfer the recordings from the old unit over to the new one.
Questions
110
5
0
In the app, Recordings, click on Recorded and it shows several shows I deleted a long time ago on the DVR. I tried deleting them from the app manually but they keep coming back although they aren't on the actual DVR. Any way to get the app to sync up with the DVR to show shows correctly?
Questions
82
5
0
The receiver only has a setting for screen size - I set it to HD-16:9. The picture does not fill the screen and the picture quality is not HD. The screen resolution and aspect ratio is correct via OTA antenna. There must be a proper setting on this receiver.
Questions
59
3
0
Accepted Solution
Official Solution
Is there a way to recover recordings if the DVR is replaced?
Questions
149
1
0
I recently insalled a Vizio V505-JO9 television to my existing UVerse setup. The images on the screen associated with the Vizio Home and associated screens are crystal clear. After programming the UVerse remote to operate the televion, the Uverse images all seem to have a ghost appearance, while the
Questions
42
2
0
All 3 of my coax connected u verse tvs freeze and pixelate. The one via Wi-Fi has sound issues. I have reset all 3 STB. HELP?
Questions
70
2
0
Accepted Solution
Official Solution
It’s frozen. The power button blinks red — 2 seconds on, 1 second off. None of the buttons work and when any of them are depressed they no longer all light up. Replacing the batteries didn’t help. Any suggestions on how to recover the remotes’ functions? Is it time for a new remote?
Questions
90
1
0
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
My family has been using AT&T for years, and I finally realized that you guys are quite literally scamming my family, like really now $60 for a measly 15mb? My cousin pays the same price at Verizon for 100mb, we might need to switch. The Account number is (Edited as per community gu
Questions
•
Internet
7
0
0
i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation
Questions
•
Internet
5
0
0
Today 03/29/23 I had a scheduled interview at 9AM and I was on time and nobody showed up. I'm tried called the number associated with the interview email and found heard 0 replys/responses. What should I do?
Questions
•
Clubhouse
3
0
0
Email display is not centered text is too far to the right can not see slider/ delete. function
Questions
•
3
0
0
I forgot my voicemail pin#,how do I get it or reset it?
Questions
•
Wireless
2
0
0
Accepted Solution
Official Solution
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
731
6
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
409
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
318
2
0
Accepted Solution
Official Solution
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
•
Internet
308
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
280
1
0
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.