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U-verse TV Equipment

U-verse TV Equipment

How to set up, install & troubleshoot your DVR & receiver.

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Power cords

I have to return my uverse equipment. And I am missing 2 power cords to the tv boxes, what is the charge for those if I can not find them 

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Feature Request - Series Priority

In the Series Priority view there is an option to move a series all the way to the top. When adding a new series it automatically defaults to the number 1 position. I would like to see an option to move a series to the bottom of the priority list. Or, am I missing something?

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I do not understand the priority arrow settings priorities for recording

I keep having a problem with the priority arrows when I try to set the programs by number of importance.  Can someone tell me how to do this.  It looks simple but for me it just is not working.  I cannot get programs to stay where I want.

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374

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Will Uverse auto-record when a program runs long?

I often record baseball games. If a game runs long, I find that I miss the last inning(s)...the system isn't recording the end of the game. . There is a show immediately following all padres games, called Padres Postgame Show, that I often see displayed in the guide. Should I record that one too?

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Pausing live TV

How long can I pause a program? I'll pause the baseball game, come back maybe 30 minutes later, press play, only to have it take me to live tv.

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Need new remote control

I can only watch one channel. Can't operate the remote any more. It is broken. Help. I can't call due to poor hearing

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Uverse tv & at&t fiber

Can I upgrade to AT&T fiber and keep uverse TV? I like having Uverse but I'm eventually going to need better internet speeds.  Will I need to have a tech to do an install?  Does it typically take a long time?  Thanks

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132

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DVR shows recorded after 8/28/22 all show "no info available".

Apparently after 8/28/2022 all the shows that recorded show no info available. I'm not sure what happened on that date, but I would like to know if there's a way to fix that. I have restarted both receivers. I did not reboot the gateway, as that takes a long time, so unless that is definitely the fi

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problem setting up additional uverse receiver

I can't get the additional uverse receiver to sync to the gate way - I have been following the instructions but it just will not sync up

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This set top box does not match the account settings.

Received a new wireless tv receiver box. I get an error after it’s been paired to the WAP. ’account unavailable’ ’this set top box does not match the account settings’

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Code to reset password sent to att.net email which I cannot access - circular problem

I left this message yesterday and got no help. Entering again.  My password was hacked so upon creating a new password, ATT sends a code to my att.net email account which cannot be accessed until the password is accepted.  6 digit code not sent to my phone or back up linked email account.

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 • Email

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AX router

Our family is starting to move to wireless devices that can handle AX wireless moving beyond the AC version. Is there an updated ATT router for Uverse Internet that supports AX. If ATT doesn’t gave one, can an over the counter Netgear or Asus work.

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 • Wireless

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AT&T Store staff chose the wrong prepaid plan for me

Yesterday, my wife and I went to an AT&T corporate store to switch our post paid wireless plan to a prepaid wireless plan ($30 5GB). A guy at the AT&T store helped us. Unfortunately, he chose the wrong plan ($35 2GB) for me and I didn't realize that until I returned home later. And I have al

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 • Wireless

6

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Email not working properly

My email account is not working properly. I can't delete or move emails; they don't show as read even after I open and read them. The "gear" icon does not respond when I click on it.

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 • Email

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Samsung galaxy z fold 4 wifi calling still not working

I went into an ATT store and they tried to fix it. They couldn't. They called ATT support who said it was Samsung's problem. So they called Samsung who said it was ATTs problem. So they called ATT back and after an hour of troubleshooting said their tech team wasn't available so they'll call me back

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 • Wireless

4

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Worst. Internet. Ever.

I have had AT&T internet for a couple months and it has never worked to stream a whole episode without stopping and getting an error message even when I’m standing right next to my modem. I called in to get solutions and they have none and offered to credit me for 1 or 2 days. Insulting and ridi

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 • Internet

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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19

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

531

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Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

455

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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