
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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7.6K
Ok..when I tried to have my U-verse removed..they told me to send the router back too..But I wanted my internet service..I haven’t been able to remove U-verse..I haven’t watch U-verse in years..I have tried having U-verse removed by calling in almost every year and just gave up..
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Hi, they had to cancel my account and recreate it when they added new equipment and attempted to upgrade the fiber account. All the devices work fine now although now I cannot login to the app. It's saying "Logging in with this AT&T Access ID is not longer supports. Please log in wi
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I recently installed the latest U-verse app, version 6.6.2 build 120, on my iPhone. It no longer keeps me logged in for more than an hour,even when I check the box to keep me longed in. The previous version did not make me check a box to stay logged in and it never logged me out. Also the remote con
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I broke my USB port on dvr, can it be fixed happened months ago? And is there a charge?
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I found a $150 additional charge on my ATT Uverseve bill this month for a replacement cable box not being returned. The box was lost in the mail and ATT sent us a replacement one which we did receive and then used the box to return our broken cable box. We were told there would be no charge for the
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I called you several days ago to discuss my UVerse account. The wait was too long to continue on hold, so I was asked if I wanted a call back and I was scheduled a call back at 3:15 PM. NO ONE EVER CALLED! Why not???
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claudettesingletonsbcglobal.net As I am getting older, it's difficult for me to sign into directv stream on my tv using the remote control. Every so often, I can't watch any shows unless I sign in using my email and password. Can signing in remotely be omitted permanently? Why can't I just turn the
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Every time I try to sign into my account to pay my bill it says I have had too many attempts at signing in. I have only done it the one time. Every time I have changed my password and was able to get in to pay my bill. It's really the ONLY time I sign in. This last time I got so disgusted th
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I have a refund check from AT&T, but the check is currently expired as it now has passed more than 180 days from the issue date. Would it be possible to have a replacement check? and what will be the process?
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Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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52.20.255.8 is blacklisted by AT&T. It's kind of spurious given that we only started using this IP in production 17 days ago. I reported this issue on 3/3 and have yet to hear anything or see the block removed We host a 20+ year old business internal email domain on this serve
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Internet
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I used to be able to access my Wireless modem by typing att.wirelessinternet putting in my login and password info, then check data usage, change the wireless password, etc. For several months I've been getting the error " Site can't be reached". I have tried re booting the modem, doing a fac
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Wireless
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I’ve spoken with 4 different representatives trying to set up an appointment for a Service Technician to come check my internet for connection issues. They even said a tech needs to come out. But no one can schedule a service appointment. They all say there are issues, and they don’t know what’s wro
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Internet
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I am unable to get text messages from what I assume are system generated texts from 6-digit numbers. I cannot get into my sbcglobal email account because I am asked to verify its me by putting in a code. I never get the code. When asked for this same information when I go in to pay my bills I don't
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it says too many failed login attemps and voice mail is now locked. How can this be reset?
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Wireless
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I traded in 2 iPhone 11's and sent the phones into where I was told to send them and AT&T refuses to provide me the monthly trade in value as agreed as they state the agent who took the order did it incorrectly. I have asked for my old phones back or the credits earned and I am being refused bo
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Wireless
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Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
376
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We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
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Wireless
212
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Official Solution
Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was
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Internet
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