
Troubleshoot
Troubleshoot system & device issues.
286
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Questions
Blog
How do I cancel?
I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?
Questions
495
11
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DigitalLife No-Support Mode
AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price. Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade. Forci
Questions
184
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thermostat wont go below 85 degrees
I was told when I wanted to disconnect my service because I am moving that it could not be prorated. I was assured my thermostat would work .Now, my thermostat won't work. I wanted to end the service on 7/25 , I was told by the representative that your company does not pro rate , therefore I was for
Questions
51
2
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Service no longer available
I recently moved into a house that previously had ATT digital life. When I called, I was told it is no longer available at my address. I need to make some changes to the systems, but do not have the installer codes. How can I retrieve these codes? The custoemr service line was not
Questions
87
6
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Replacement for ATT Digital Life
I used the ATT Digital Life system at my old home for 5-6 years. I loved the glass break, window, door, and garage tilt sensor as well as temperature control and door locks all managed with a web browser or mobile app. The only thing I hated were the limits to 30 second mo-caps and the high monthly
Questions
115
1
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Use of door lock and thermostat if my ATT security service is not active
I purchased a house with an ATT home automation system. Can I change the door lock code/numbers and can i reprogram thermostat to connect directly to my wifi without going thru the ATT system or do I have to purchase a new thermostat and door lock to have control of them thru my phone/device apps v
Questions
84
2
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Closed
replacing dlc battery
I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.
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88
2
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Help
I canceled my digital life service several months ago after talking with AT&T and being assured that the door opening beeps would still work. Things were working until a few hours ago when it appears AT&T screwed up everything. The chat function does not work. How can I get help
Questions
68
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Closed
indoor siren
I am getting a message indoor siren 30: offline. What does this mean and how do I fix it?
Questions
96
2
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Keyless door lock
My door lock is not functioning correctly. It seems the code is not recognized anymore. When I punch in the last code I get a sound that indicate my code is not correct. I have not chnaged my code, but it act as if I have changed it. In addition to that issue, I do not know how to reset master code
Questions
272
3
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Accepted Solution
Official Solution
unable to get Yale 220 lock to exit DL network (unpair)
how do i get my Yale 220 deadbolt lock to unpair with the DLC? i want to pair it with my Ring controller, but one first has to unpair with the DLC. i entered Master code # 7 # 3 # but it is not accepted. is the network module ATT 2.0 CP 2-5-3 proprietary?
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170
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