
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Thanking members of the Military Community with exclusive AT&T savings & discounts.
Accepted Solution
Official Solution
Is recurring Passport the only option for active military personnel on deployment?
Questions
6.9K
10
0
I was told I could get the military discount for my deceased spouse. Now they are telling me I can’t because his name is not on the account, and they knew from the start that he was deceased. Any help out there to figure this out?
Questions
64
1
0
I am trying to sign up for the military signature program. I signed up back in July and got a confirmation email welcoming me to the program. It is now October and still have not been added to my account. I tried to sign up again yesterday as the agent told me but they got me locked out with the sys
Questions
49
1
0
Hello, anyone else have trouble with filing a complaint. I had the worst service at the 1015 5th avenue hammond IN store and tried to call someone at At&t and was hung up on. I didn't curse or do anything to warrant just being hung up on. Then I tried using the Chat on at&t, once I was on wi
Questions
63
2
0
Is anyone else having these problems? Website provides the following error when I attempt to submit my deployment cancelation and hold request: "Uh-oh. Your request didn't go through. Wait a few minutes and try submitting again." This error message has consistently appeared over the last couple
Questions
202
5
0
I am active duty army and I’m stationed in South Korea. Prior to coming here, I emailed the military support email that I needed to cancel service and hold my phone number. No action was taken. I continued paying my bill after arriving to Korea in October until February. ATT has canceled my account,
Questions
165
2
0
My son has an ATT phone and plan and is active duty currently deployed in Europe. He is paying close to $300 a month and is paying for the international plan. I told him I’m sure there is something available for him to get help with. He is having a hard time paying and him and his wife aren’t able t
Questions
112
1
0
Do prepaid plans get grandfathered? My plan was the 55$ for 100gbs but it's now 90$ for 100$.. but my account still says 55$... How long will this last or is it an error? And if it's an error will the price be worth 100gb? When I first got it I had no issues but now at places I used to have absolute
Questions
103
9
0
I purchased a new phone at a military base (Tinker AFB) and they had a promo going on that you would get you up to $800.00 for a trade in. I went with the deal however the box to return the phone never was received and I had to ask for another. This meant that the phone was returned outside o
Questions
66
4
0
Accepted Solution
Official Solution
Hello, my son in law is deploying soon, and still has a balance due on his phone. He was told that his remaining balance would be paid off and the phone will be unlocked for him to use while overseas. Is there anyway to get more information on that?
Questions
1.2K
6
0
Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Ready to push the smartphone boundaries with the new Samsung Galaxy S23?
I do not receive some of my emails that have attachments. The sender does not receive a “not delivered’ message, and the message is shown as sent in their email. The emails do not appear on my apple devices or on my hp laptop. Two of the senders are sending from gmail accounts; the other is using an
Questions
•
3
0
0
My father has an sbcglobal.net account. We tried accessing the account and it keeps indicating his user id, which is his email address is not correct. We tried to reset it, it asked for his email address and we input it. We received an error message saying his email does not exist.
Questions
•
7
0
0
I've tried three times with no success. One answer was to restart my phone which I did. It didn't help. I don't know what else to do. I have an iPhone 13 Pro Max
Questions
•
2
0
0
How can I upgrade my current Modem/Router to WIFI 6e device/service? Can I buy my own? Is there a device compatibility list? Do you provide device/service? Thanks in advance.
Questions
•
Internet
1
0
0
The subject says it all. I've tried three times to get the code and it doesn't send it to my phone even though the phone number listed
Questions
•
2
0
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
391
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
302
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
251
1
0
Accepted Solution
Official Solution
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
Questions
•
232
2
Accepted Solution
Official Solution
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
Questions
•
Wireless
226
1
0