
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Discuss all the Samsung devices available from AT&T.
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I recently purchased a new phone which appears to be functioning normally except for one major issue - I cannot receive text messages. Although I am able to make calls, send texts, and connect to various networks including WiFi and Bluetooth, I have not received any texts, despite my husband sending
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I have had 3 lines with ATT for about a year. I decided to transfer to another carrier to take advantage of a promotion to have the remaining balance of our devices paid off. So i paid off the balance on all 3 of our devices and was told that after doing that I could get them unlocked so I can port
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AT&T Company Chat Transcript - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Reference Number: 16777670667224905 DATE/TIME: 2023-03-02 09:24:22 Good morning! Thursday 10:55 AM ***Connected to live agent*** ***Mindy is here to help!*** [Mindy] : Hi! My nam
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Just switched from Verizon to at&t. Some reason where we moved, the coverage is so much better and reliable with at&t. I work from home and Verizon just didn't work well. But, this phone switches between 4g and 5g pretty frequently. 4g works great. 5g doesn't work we
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Hi i have been trying to unlock my phone but its giving me this error"It looks like your device is on an installment plan and you haven’t paid it off yet. Follow these steps to pay off your installment plan early. Then, wait 48 hours before you submit a new request. If you pay off your device as par
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I recently traded in my phone (S10+) for the promo $1000 off and got the S23 Ultra. Since I activated the phone, the cellular data is not working and keeps disconnecting every 2 minutes. The 5G+ speed is really slow does't go beyond 100Mbs. My co-worker has T-Mobile 5G speed is exceeding 600Mbs. I c
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I pre-ordered the Samsung Galaxy s23 Ultra on 2/1 and it has still not even shipped. Keeps saying estimated shipping on 2/17, which was 4 days ago at this point and still no update. Any clue when my phone will actually ship or arrive? So frustrating, thought pre-ordering the phone would ensure I'd
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I've already tried the unluck at att and they denied my request. What info they need then to unlock this old device? I bought in 2017 s Samsung J7, only have the box but it seems none of my requests they accept, they denied a different phone ASUS. If helps, I'm no longer a customer.
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Hello when i try to turn on my wifi calling it says it cant connect right now. The other phone we have which is the same works fine. We have tried restarting the phone several times tried turning wifi and wifi calling on and off several time and tried resetting network connection several times and r
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Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Ready to push the smartphone boundaries with the new Samsung Galaxy S23?
When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?
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TV
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I can not get a single agent or response to help me know how long the outage will last in Madison Alabama 3/22/2023 9:08 It has been 4 days. No weather and local issues on why. I can understand and handle things happening but for ATT not to inform your customers about not being able to provide a ver
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Internet
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I noticed my bill was about $10 higher this month and looking into the details, it was due to my "Mobile Share Advantage plan 12GB" increasing from $57 to $69. Usually I get advance warning but checking my last 2 previous bills there was none. Checking the last rate change on their website, i
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Wireless
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Hi! I would just like to ask where can I upload the teacher id documentation? In which part of the app I can find that? I just applied this week and need to upload the required document. Please help! Thank you.
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Wireless
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HI, Has anyone had issues with this company? I was placed in this division of AT&T by mistake when they setup my business internet account. The bills were not even sent to the right place. I was told to pay the total balance to get service. Which I did, then had a run around with both ACC busine
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Internet
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The walls in my home block a wireless connection between the BGW 320 gateway and devices. Fortunately, I have CAT6 wiring the ends of my home where WiFi connection is spotty so I can add wired extenders. I do have 4-5 year old Netgear Orbi, which I was planning to use instead of the AT&T
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Internet
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Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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