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Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

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How do I re activate my plan until I have to money to upgrade

I changed my plan but don't have the money to pay for the new plan yet why won't it let me continue to use the plan I already paid for until I get the money for the new plan

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How to cancel Unused Prepaid plan Add-On bought accidentally

I have a Prepaid plan account. I accidentally bought an International Travel (Roaming) Add-On assuming the country of my travel is supported. It has been just one day since I bought it and I haven't used the Add-On (I've never been to countries where prepaid roaming is supported since I bought it).

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Prepaid phone service under 10 dollars

Looking for a prepaid phone service under 10 dollars

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48

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Upgrade my prepaid phone

If I upgraded my phone will I lose my minutes? Can they be transferred over

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50

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Phone activation blocked by retailer

Prepaid activation blocked by retailer. Phone was purchase from target.com I bought a moto g power 2022 online from target put in my prepaid existing sim as per instructions of phone for pre-existing customers and it does not have service and when a call is attempted I get a recording that s

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78

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ATT.NET website

Does AT&T Wireless offer cell phone plans on an ATT.NET website? Is the ATT.NET website legitimate at all?

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56

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AT&T Stole half my data!

I bought the $300 year of service deal. Followed ALL instructions. When I tried to activate I got an error message. Web would NOT activate my phone. I called in for support. Took them 20 minutes but they figured it out and activated the phone. THEN - I see I'm only getting 8GB of data instead of

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97

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Ported my number into the 16gb $300 plan, lost bonus data.

As the subject say, ported my number into the 16gb $300 plan after completed online activation with a temp number, and lost bonus data. Called 611 and chat, they both confirmed that porting after successful activation forfeits bonus data. I asked multiple time to be shown this in the plan details

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Closed

Suggestion for Business Opportunity and new market for ATT - Virtual Cell phone number

There are a lot of people who are former residents of USA and are now no longer living in USA. These people continue to have financial accounts and non financial accounts in the USA and these institutions are sending MFA - Multi factor authentication numbers to US cell phone numbers via text messag

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Can't receive SMS authentication text from foreign bank

Hi all I see lots of other people reporting similar problems over the years so I guess I'm just adding one more. I am in the USA but cannot receive the SMS text for authentication from my bank in New Zealand. I can receive other texts without problem, including from my brother in New Zea

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No longer showing read receipt in text

HI, My boyfriend and I both have the Samsung Galaxy S22+.  After he did the upgrade this weekend, neither one of us see or have the notifications of Delivered, read, etc.  We have not changed our settings, and they all show that we should be getting them 

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 • Wireless

5

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D
email account hacked

My email subaccount ([email scrubbed]) has been hacked. I know this because several people have received emails supposedly from me (that I did not send), asking them to buy gift cards on my behalf.  I have not received any emails for the last 2 days on this subaccount.    I have alre

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 • Email

21

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Fraudulent Billing, adjustments,doctoring of my bill to charge me unnecessary fees

I made a payment in August off a debit from a account not on my autopay and paused autopay. Auto pay still attempted to get payment and was declined over funds not in acct (that had been paid on another debit not eft) this sent me to arbitration which I won and a credit of 600 something was given a

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 • Internet

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Missing SENT mail for several years

Several years of SENT mail is missing from our email. Inbox messages those same years are available How do I access the missing Sent mail?

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 • Email

6

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unlock lg cu515

i want to unlock lg cu515 its american phone currently is in india  but it show invaild smartchip  i want to unlock this phone at any cost 

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 • Home Phone

7

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No AT&T user ID associated with my very old sbcglobal.net email. Unable to access my old email account

Hello, My very first email, in 2001, was an SBCGlobal.Net email. I have not accessed the account since that timeframe (at least 2005). I am trying to regain access. I have already tried resetting my password, entering a "User ID" (which I don't have), and gaining access by entering a Billing zip

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 • Email

10

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

212

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

181

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

161

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

141

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Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless