Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

3.8K

Ask a question

Pinned posts

(0)
No conversations found!
(3754)

Accepted Solution

Official Solution

About Discount

When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.

Questions

50

2

0

Accepted Solution

Official Solution

International Day Pass

Hi, I am in Poland and I want to add International Day Pass but after clicking on get started button the following text will show up: Hmm… Looks like there aren’t any active accounts on this user ID. Try logging in with another ID. You can also add an existing account to this ID. For refer

Questions

70

3

0

Accepted Solution

Official Solution

Can I use Korean Samsung phone in the US?

I am currently in South Korea and going to move to the US next month. I have Galaxy A32, and I want to use the phone in the US. Samsung service center said I could use my phone in the US without unlocking the phone. Then can I use AT&T prepaid service with it?

Questions

16

1

0

Accepted Solution

Official Solution

Can I have Lifeline and ACP account at the same time?!

I was initially a Lifeline customer but then switched to the EBB program when it was initially offered. At the end of that program, I was automatically switched to the ACP program; however, I noticed that my Lifeline discount was terminated when I was billed this month. Can I call AT&T Prepaid a

Questions

1.3K

4

0

Add high speed data

I'm on the 65$ plan and it comes with 22GB of high speed data. I have ran out can I buy more data?

Questions

27

1

0

International service does not work

I traveled to Mexico under the assumption that the info about my plan having "unlimited messages in Mexico" was true. I have not been able to send messages except over wifi. I cannot connect to the network, make any calls or use my phone except via wireless. I even bought a $35 data plan that I was

Questions

35

1

0

Accepted Solution

Official Solution

Unable to purchase international daypass

I am on a trip oversea, and every time I am trying to purchase international daypass online, it tells me there is an error. I am a prepaid customer. So I try to speak to a customer service member, however, every time, when I finally make to the real human customer service and is told my waiting tim

Questions

34

2

0

Hotspot Ping Spikes

I use a prepaid hotspot for my connection since I live in a rural area where cable is not available. I also do a lot of streaming and gaming. While im playing a game I get random lag spikes where everything will stop moving and then a few moments later (Edited per community guidelines) to where they

Questions

556

4

0

Travel outside the US

I am traveling to Mexico. What add ins are available to purchase to use my phone in mexico

Questions

42

2

0

Overseas Data Roaming

I'm leaving for Canada this Wednesday and the plan I bought now is ¥65 unlimited Max monthly plan. Do I need to buy a new plan with overseas data to ensure that I can access the internet in Canada?

Questions

42

2

0

Be the first to reply

(124)
Broadband 1 flashing red

I have restarted the gateway many times and nothing had changed about the situation, issue has persisted for two days now

Questions

 • Internet

1

0

0

App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

Questions

 • Wireless

3

0

0

Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

Questions

 • Home Phone

5

0

0

Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

Questions

 • Wireless

11

0

0

galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

Questions

 • Wireless

5

0

0

No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

Questions

 • Wireless

6

0

0

Trending Accepted Solutions

(177)

Accepted Solution

Official Solution

Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

10.9K

122

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.5K

1

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

299

2

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

5

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

273

6

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

ONLINE ONLY

Get a bonus 5GB of hotspot data included

When you sign up online for our AT&T PREPAIDSM Unlimited plan—just in time for your holidays. Limited-time offer.

$50/mo.
After $15/mo. AutoPay discount. Reg. $65/mo.
Shop now
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.