Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

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My phone

Saying no network

Questions

30

1

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8gb instead of 16gb

I got the 300$ pay up front plan for 16gb but i can only see 8gb in and i don’t see anything about bonus data. what do i do?

Questions

325

15

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300$ Annual Plan 'RENEWAL' & 5G SIM

My Annual Plan is due for renewal in January 2023. A 'local' AT&T mentions that my 300$ Annual Plan is now a 16GB per 30 day period and unused 'rolls' to next 30 day term if NOT used. I DO NOT SPEAK - I'd like that confirmed in some fashion (PM/DM) and I received a 13Pro MAX today for Christmas.

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45

3

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Switching from SafeLink to At&t

Can I change my phone number from SafeLink to At&t? And if so how do I do it?

Questions

1.2K

3

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Change plan back

Last month I was unsure whether I was going to keep my service with AT&t or not so I got the cheapest plan available the 30 plan. Plan so I entered the pin number for a $40 plan because it was a plan I've always had but it didn't switch the plan for me! What do I do cannot answer,. L

Questions

71

11

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Help! Activation not working, Phone number shows reserved status

Facts:1. I ordered an 8GB Prepaid Promo Plan online and provided all the details to port my number from Google Fi to AT&T.2. Status of porting number shows as 'confirmed' on the ATT page.3. I have an iPhone 6S.4. Sim card arrived, inserted the sim card and did the *123.. for the $50 for activationPr

Questions

2.2K

5

Closed

Accidentally opened prepaid

What do I do if I accidentally opened a prepaid account today, and currently already have an active plan with my parents? Funds haven’t been paid since I haven’t received the SIM card, but I do not need this service, is there anyway to cancel before I get charged?

Questions

76

4

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Annual plan double data promo for existing customers

I see AT&T is offering double data on its $300 annual plan: 16gb a month instead of the usual 8gb. Will customers already on the annual plan start getting the extra data too? If not, can they switch to it at renewal somehow?

Questions

1.7K

31

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About Discount

When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.

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50

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International Day Pass

Hi, I am in Poland and I want to add International Day Pass but after clicking on get started button the following text will show up: Hmm… Looks like there aren’t any active accounts on this user ID. Try logging in with another ID. You can also add an existing account to this ID. For refer

Questions

70

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(128)
Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

Questions

 • Home Phone

6

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Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

Questions

 • Wireless

7

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Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

Questions

 • Wireless

10

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Paramount+ and Showtime to Merge

https://tvline.com/2023/01/30/paramount-plus-with-showtime-rebrand-cable-network-name-change-explained/ It seems that everyone who pays the $10/mo for Paramount+ will get Showtime included. The names of the linear Showtime channels will be renamed. Content should stay very similar. What doe

Questions

 • TV

11

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Log in

Need help logging into my account

Questions

 • Wireless

10

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AT&T 2G Service with BGW320-500 5G port - 5/2.5/1 support with ASUS AX11000 2.5G Primary WAN port?

Hello, 1: Had AT&T 1G service connected to AX11000 for years now. (uVerse Residential router) 2: Upgraded to AT&T 2G service (BGW320-505) with 5G port (5/2.5/1) connected to ASUS AX11000. 3: The ASUS Primary WAN port is 2.5G. Can't get this to connect as 2.5G. It ONLY works as 1G 4: Is

Questions

 • Internet

8

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9K

108

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Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.2K

1

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Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

267

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0

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

 • Wireless

252

2

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

250

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