Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

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I accidentally changed my plan and my service is cut off now

I was trying to add one more line on my prepaid plan but my plan was changed and I don’t have service anymore. I paid like a few days ago so is there anyway I can bring it back? I contacted customer service but couldn’t get the phone call thru my number so I don’t know what to do now..

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Does ATT&T prepaid 16gb plan allow me to make calls to and from Mexico

I would like to know if my ATT&T Prepaid 16GB plan allows me to make phone calls from the US to Mexico and/or from Mexico to the US without further charges. Or must I purchase international calling? Thank you

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How can I activate the Sim card with prepaid card?

I bought Sim card and also "Prepaid $40 good for at&t prepaid wireless service 90-day expiration". I wanted activate the sim card but there's only option to choose connecting my credit card for paying every month. So I tried in "att.com/myprepaid" and "*888*pin number#" but both didn't work.

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Refund of international add on

I purchased the international add on before traveling over Christmas (to France, which is on the list of covered countries) It truns out not ALL of france is covered and the insular territories like Guadeloupe and Martinique are not covered despite being legally, parts of France. So when I arrived

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Prepaid SIM card plans with international data

Do any at&t prepaid SIM card plans offer international data ?

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Prepaid data plan vs post paid data plan

We recently switched from post paid to prepaid and noticed a degradation (cutting out) and throttling (slow). Is this normal? Given we were no where near the data limit, this seems surprising and annoying.

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379

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Roaming in Argentina

I live in Argentina most of the year and don't use my AT&T phone there. Occasionally I need to receive a text message from my bank to confirm operations. If I turn on the phone just for that occasion, is the roaming already established and charged until I return to the USA ? Thanks for your hel

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How soon do I have to activate the 12 month plan?

I want to buy this plan and switch to ATT prepaid but have a couple of months left on another plan. How soon is activation required?

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Geolocation problem

Hi i just got At&t prepaid plan sim in canada but from the time im using this sim in my phone. My phone location setting completely changed its showing united states instead of canada. I tried everything possible on internet to correct my location settings but in app store it says united state

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prepaid data plan change left me without service

Hi I changed a prepaid data-only plan from the 15GB to 22GB/unlimited data plan yesterday. I paid $65+tax - and my 4GLTE service on my device shut off. I have called the phone number 5 times and every time it gets to a point that says ' your wait time is'. and then hang up. how do I actually find s

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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Need new Fiber ground box & cover

I've been waiting for months for AT&T to send someone to put in a new box for the Fiber internet. The green box that goes in the ground and covers the Fiber cable line in my front yard is broken and doesn't have a cover. AT&T has sent an internet technician twice, but I don't need a tech to

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 • Internet

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caller id on outgoing phone call

would like to change caller id for outgoing phone calls to a name

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 • Home Phone

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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 • Wireless

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Question about business accounts and paperless bills

Hello there, we are a global company with a US branch, currently utilizing T-Mobile for our 5 US employee phone lines. However, T-Mobile has been unable to provide bills as PDFs via mail, what is needed for our finance department. We are seeking a new provider, and have considered ATT as an option.

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

280

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

274

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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