Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

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Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

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why didnt my plan renew

i put in the 65 dollars for my account and it says i owe nothing but my plan was cancelled

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Lost phone

OK I lost my phone and got a new one and would like to keep my old number but I don’t have a 4 digit passcode that they said I sit up but I didn’t not

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Prepaid data shorted 2 refills in a row

I get prepaid data 250meg at a time; I usually use wifi. So Feb 20th I got 250 more, which expires March 21; 30 days, correct. according to both my phone & acct history used 105 meg through Mar 19th. But when signed into my ATT account Mar 19, it says I have no data -- 2 days before it expires.

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AT&T eSIM & AT&T SIM cards on same device getting conflated

I have a Samsung SM-G991U1 (S21 factory unlocked) with an eSIM that I use personally and a physical SIM for work, both AT&T prepaid lines on different accounts. I typically leave the personal eSIM off for several days at a time and only enable it when traveling between work assignments. In th

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Data not working

I recently activated a Prepaid SIM, but I cannot Seem to get the Mobile Data working. Does it Take time or is there a Trick to get it to Work?

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Post business landline to cell phone?

I am getting ready to retire and close my business. I have had the same ATT phone number for 30 years. I want to disconnect all line except the first main line and move it over to a cell phone to conduct the last bit of business like collections, etc. I would likely only need for one year and then h

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My Samsung s23 ultra just one day said network not registered on device.

I woke up one day and my phone is saying not registered to a network and I can't make calls or send texts.

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Prepaid is not processing payment even though there is enough money in the account balance

Att prepaid affordable connectivity customer with autopay. I added funds to my account two days in advance of the due date. Never had a problem before. Now my phone is disconnected even though it shows, Due now: 0.00 dollars. Any help would be appreciated.

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why are you shipping esim to me surely the qr code should just be emailed

new to att, got plan and esim online, but my order says shipping, why are you shipping an esim?, it should just be an email with QR code and details.

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Will AT&T Tech Install Equipment Anywhere?

Fiber optic cable will come into my basement however, I want their equipment installed in a first floor office room. Will the technician take care of threading the fiber optic cable from my basement up into the wall of my office to be connected to their equipment? I'm converting from coaxial cable w

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Flashing red broadband, but internet is working.

BGW210-700 Flashing red broadband, but internet is working. I use dsl connections. Learn the meaning of your Wi-Fi gateway lights - Status Light broadband - Solid Red - No signal on a line.  how can this be?

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Lost my SEC+ stream

I lost my SEC+ a few days ago. I rebooted my att.com login thinking I might have to reboot. But I’m still not able to pick my SEC+ back up. I do have my ESPN + stream. Any help is appreciated.

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Not Found on Accelerator

When I log into my sbcglobal account I can't access my emails and am directed to a page which notes, " Not Found on Accelerator: Description: Your request on the specified host was not found. Check the location and try again. I've followed the advice I've found on other threads such as clearing o

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sbcglobal.net email account

For several days now I can't login to my sbcglobal email account on my computer. I thought it might be because I was having internet problems, but every other website works fine. I keep trying to login in at mail.yahoo.com and it starts to go and then signout.att.net pops up for a second and then it

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New Phase - New House - No Internet

Moving into a new home in a new phase in a master planned community. All other phases are serviced by AT&T and there is an AT&T pedestal near my house. However, when searching for the address/availability of service, I receive a negative (no service is available). I already filled out a veri

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible