Cyber Monday: Get a FREE Samsung Galaxy S22 with eligible trade-in & Free Galaxy Buds2 - while supplies last!
Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

3.7K

Ask a question

Pinned posts

(0)
No conversations found!
(3674)
Portable hotspot need to add on I think.

I have the Turbo Hotspot 2 and I paid fifty bucks when I started it a week ago.. it's no longer working so do I need to add on more data with an prepaid card or what?

Questions

15

1

0

Problems using data last 2 wks

Hey y'all, I have a galaxy S21 5g and have been having issues connecting to anything on my data, no problem if on wifi though. It started the beginning of last week. Has anyone else had the same? I have actual data to use, it is turned on, not on airplane mode and I've reset the network settings. I'

Questions

99

9

0

8GB instead of 16GB for $300/yr prepaid plan

I am a primary care provider and have already had so much difficulty getting this service started after already spending a total of 5 hours both on the phone and in person, and after being told to present to an in person store and present my social security card to finally port my number and start m

Questions

401

11

0

pepaid plan for tourist (non-US-resident)

Hello i'm a tourist from Europe. I tried to get the AT&T prepaid for $300 by using my hotel adress in the US and my german email adress. Everthing was fine untill the end and I 've got an order number at last. But I didn't get a confirmation email so i could send a copy of my passport. I've got

Questions

24

1

0

Accepted Solution

Receiving Text Messages while International

Hi,I have the 35¢ / Minute Prepaid plan and I was wondering if there is any way to get my text messages while in the UK?/What add-on/plan upgrade would I need? I have a different UK phone number for most of my needs, but some confirmation texts are on my USA number and can't be switched.Thanks!

Questions

26

1

0

Black Friday deals questions not answered

@ATTHelp @ATTHelpForums  I am wondering why ATT offers free phones but you need to change your phone number in order to be able to get that deal. That does not make sense to me. If you are willing to pay for the service why do you need to change the phone number?  I hope a person

Questions

29

3

0

Accepted Solution

Official Solution

Can I use any at&t device on at&t prepaid

I need to buy a new phone and I've been looking into getting a Samsung galaxy a51 that is at&t locked, but I use at&t prepaid. Will any at&t locked device work with an at&t prepaid plan as long as I put an at&t prepaid sim card in it?

Questions

43

2

0

Accepted Solution

Official Solution

Data in Canada and Mexico

If I travel from the US to Mexico or Canada, does my 15GB data plan also travel with me. I know the text and talk does, but what about data use? Thanks

Questions

43

1

0

I bought a bridge pay add-on (1gb) and it did not reactivate my service

Hi, earlier this afternoon I bought the 1GB bridge pay add-on, and even though it posted to my account and shows in my account history, it did not reactivate my service. How can this be resolved?

Questions

493

14

0

Accepted Solution

There is no option two switch from 8GB plan to 16GM plan for loyal customers

It is ridiculous that loyal customers are still paying $25/month for the 8GB plan with $300 annual pre-pay, but new customers get double the data with a 16GB plan for the same price. There is no option on the web page for me as an existing customers to switch to the Double Data 16GB plan when I come

Questions

63

4

0

Be the first to reply

(78)
Problems with billing

I have a business account and have been over billed by ATT for the last 5 months, even though I called to dispute it and was given a confirmation number and told I would see adjustments in a credit and the correct amount billed going forward. Today I called to renew our plan and also dispute the

Questions

 • Home Phone

1

0

0

App won't work on phone when on cellular or oh PC with using phone as hotsport, but works on all different networks via WiFi

I have an older Security Camera system. It seems at some point in the past year or so I stopped bing able to use the viewer for the sytem when on cellular network via the app on the phone or the app on the PC when using the phone as a hotspot. I have tried connecting to it using both the DNS nam

Questions

 • Wireless

3

0

0

Logging into my account

I’m sitting in another country and awating an unlock on my phone. But i can’t lock into my AT&T account due to phone number security code, i can’t recive the code when I’m not in the US. Help to unlock my phone appreciated too, is it really true that you have to have you phone enrolled in a plan

Questions

 • Wireless

2

0

0

Mobile Data

When i am viewing my text messages on my bill sometimes there is no number just a date and time why is there no number? How do I find out who texted me on that date and time. It just says mobile data.

Questions

 • Wireless

6

0

0

What is necessary to get ATT Wireless to update CNAM.

We obtained a phone number in April 2022 that was previously used by a different company. We obtained the number through Twilio. We changed the CNAM at that time. Today (11/28/22), ATT Wireless customers still show the old CNAM while Verizon and TMobile show the new (correct) CNAM. What do we need t

Questions

 • Wireless

3

0

0

Retrenching private driveway (with utility having easement rights) - Who pays?

If a customer lives on a 300ft private driveway (3 residences are located along this driveway) of which the utility companies have easement rights, would att cover the cost of re-trenching the driveway to install fiber-optic, or would the property owners have to pay for the installation? Property

Questions

 • Internet

7

0

0

Trending Accepted Solutions

(260)

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

1.8K

33

0

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.3K

8

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

494

2

0

Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

359

1

0

Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

344

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

ONLINE ONLY

Get a bonus 5GB of hotspot data included

When you sign up online for our AT&T PREPAIDSM Unlimited plan—just in time for your holidays. Limited-time offer.

$50/mo.
After $15/mo. AutoPay discount. Reg. $65/mo.
Shop now
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.