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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Questions

304

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Existing customer with Mobile Share Advantage plan wants to know what he can do to get a Zflip4 for free with only 2 lines?

I have been an AT&T customer since they were Bell South Mobility in the 1980's. I need only two lines and I am eligible for an upgrade. I currently have a  Mobile Share  6GB plan with Rollover Data. I would like to take advantage of the free Z fold 4 deal but I don't need 4 lines. How

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31

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Existing customer upgrade with unlocked phone

As current ATT customer, I want to upgrade my Samsung Galaxy to the Fold 3. I can purchase the unlocked phone from Samsung at a considerable discount when comparred to ATT new phone trade in.  How will that work?  Do I just take the new unlocked phone to the ATT store?    Will t

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2.3K

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AT&T Early Upgrade SCAM - broken systems and customer service

This situation has been so bad we are switching to TMobile, plus they pay off your device upto $800, and have ultra wideband 5G that kills ATT 5G speed because it is 2-3x faster and more reliable. No lose situation when you read below. We did the $5 plus early upgrade plan on 2 lines, so $10 more

Questions

150

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locked into a next program with a bad device and poor customer service

I have an account in good standing: This is my third or so phone from this company (not sure because i have lost track of how many phones i have had with AT&T). last july i went into your store because i was having a hardware issue with my LG g3.  they set me up with a new phone the HTC one m9  whic

Questions

735

16

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Automatic updates, bloatware, etc.

Why..... why drive away a 18+ year customer because you refuse to make it possible to turn off automatic updates... This is the first phone in 6 years that I received as a AT&T phone and it has all of this bloatware and useless software that can't be uninstalled without a whole lot of extra step

Questions

26

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Very long wait time for shipping

Back on September 20, 2021 I ordered an upgrade to my phone - going from an iPhone 8+ to an iPhone 12 Pro Max. I was not told of any order delays before committing myself to the order. Once my order was complete, it was given a shipping date of November 8-15. That is a lag time of 7 to 8 weeks. Had

Questions

1.9K

14

S22 is the worst phone EVER

Have you ever owned a phone that turns off in the middle of the night while on charger?? How many purple rely on their phone for their alarms to get up for work?? Well if you want to keep your job don't count on the S22 to stay on and wake up you. I just lost my job because the replacement S22 (I wa

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13

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Customer Service Line

I have no idea if my comments will reach anyone of importance and I do not want to wait for a survey - i tried asking for a manager but the person sadly told me their managers are too busy even for good news about their employees. i truly wish to be marked to take a phone survery - or talk to a mana

Questions

24

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AT&T Restocking Fee because we changed payment plan

We had a bad experience yesterday at an AT&T store. We were working with “J” in Virginia Beach, who said he was the Assistant Manager. I was upgrading my phone yesterday and saw the sign I could get $700 credit for my old phone.  We went through the purchase process and J asked if we wante

Questions

39

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AT&T stole my phone!!!

AT&T stole my phone!!! I sent them my IPhone 11 Pro to trade it in for Iphone 13 PRo. I went inside the Post Office to mail the package myself. I put my IPhone 11 Pro into the box that AT&T provided and put the label that they provided. Tracking shows that my package was picked up by their agent on

Questions

164

15

Accepted Solution

Official Solution

I don't know how to use my new smartphone - Info from the AT&T Community

Learn how to use your phone and more! Getting a new smartphone can be intimidating for some. Luckily what you are getting is nothing like the image above. With AT&T's Device Tutorial Page, you can learn how to navigate, set up, and use your new toy. Not only that, the Device Tutorial page has g

Questions

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