Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
ATT Trade-in a huge scam
In December 2021 I upgraded my device online through the ATT store. I had to select as an option for my trade-in that they send my the materials to send back my phone. I waited almost a month and called that I had not received my materials to trade in my old device. They said they would put me at th
Why is AT&T so deceptive in their promotional practices?
I fell for the latest scam and purchased a new iphone 13 under the expectation of receiving $800 in statement credits if I returned the older Xs. I filled out all paperwork, returned the Xs and waited for the statement credits. After six months, I finally chatted with a Live Agent who tells me that
Remote access attack by unknown devices.
It started with a download in which an assistant from the webpage was assigned to assist with. The aftermath revealed remote access of my laptop, 3 mobile devices, and very vital controls of my vehicle such as shifting gears and steering. The program used duplicated of files and apps already install
Sent trade in phone to wrong address
Just got a Note 20 and did the trade in for the promotion and sent it to the wrong address due to it was the address AT&T provided to me. About a day or 2 after I sent the phone I got a package in the mail saying I need to use this to send my phone back. Will I still get my promo for the trade i
ID Confirmation for phone order
I had to submit a photo of my picture id for my phone upgrade order. How long will it take them to confirm it?
No return label included
I received my new device today and was instructed to return the old device in the same box. However the return label was not provided… called customer service but they close before I even get home from work…. I had a similar issue last time I upgraded…. This process should be easy… any advice? A 24
Credit check for upgrade?
Does AT&T run a credit check when you’re to upgrade? I’m confused. If they do, is it soft pull or hard pull?
Correct phone number, wrong new phone listed as choice to activate
Trading in old Iphone 11 for new Iphone 13 (128GB, blue); when attempting to activate online the only option for a phone to activate associated with my phone number is an iphone 13 (256GB, midnight). We ordered 4 new phones for our 4 phone lines; the Iphone 13 256GB mindight is NOT the phone I orde
Atnt trade in is a scam !
Traded my brand new iPhone 12 for the 800 dollars off iphone 13, switched carriers from T-Mobile to atnt on a unlimited plan did everything I was supposed to and now there saying they can’t find my iPhone 12 that I traded in when literally a consultant took my old phone and gave me my new one and tr
Transferred from AT&T to another service before upgrading my phone with AT&T.
If I returned to AT&T and renew my service using the same phone and phone number that I have been using with them for a few years, would I still be eligible to upgrade?
Check order or trade-in return status
Did you just order a new device or trade-in your old device through our online process? Find everything you need to know about your order or return on the order status page. (Note: If you initiated your trade-in in store or through an AT&T representative, you can check your trade-in stat
Just bought a phone with AT&T.
I’m also a new customer so i can’t access my account yet.I would like to change my shipping adress.
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