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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

6.2K

(6076)
device upgrade delivery - incorrect status

I went through the upgrade process for one of our devices. The delivery date says September 12th between 8am and 8pm which was yesterday. We did not receive any contact from ATT. The order status page has not updated. I attempted to contact a person for customer service but the only options are auto

Questions

33

3

0

Given less than the trade value of my iPhone 12 128G

I have been with AT&T since 2019 and haven't had any issues since the last 2 years in regards to upgrading my phone. Today I received some upsetting information that after turning in my phone I'm only receiving $375 as a credit despite receiving an email that $559.99 will be added to my bill for

Questions

37

3

0

ATT BRICKED MY PHONE WITH UPDATE - AGAIN + OTHER ISSUES

I have an old Samsung Galaxy 3. AT&T pushed thru an update after I had said no several times.   The phone went into an optimizing loop. I spoke with several AT&T techs and we could not event get to the phone to factory reset.  I thought my phone was backed up  to Goo

Questions

92

10

0

Contact Samsung

Could someone please help me contact Samsung to get my MCK code they tell me At&t has it as I've been in contact with At&t I know they don't have it. Samsung is wanting me to send in my phone and pay the 107.00 to enter my MCK code in which is ridiculous Im already owner of their product I d

Questions

46

5

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Accepted Solution

Official Solution

Does a trade-in phone have to be paid off first?

Hello I'm considering getting a new iPhone 14 Pro Max with a trade-in promotion. The phone I'm trading in is still on the installment plan. Do I have to pay off first before the trade-in? I read the terms&condition, it says nowhere that the trade-in phone should be paid off first. So, is it

Questions

204

3

0

upgrade to newest iphone?

hi, I wanted to upgrade to the newest iphone when it comes out but do i have to preorder it or should i just go to my nearest at&t store when it comes out?  my phone is already paid and i’m ready to upgrade whenever i can. thank you !

Questions

33

1

0

bad experience

last week and today my data was flucuatimg in and out i contact at&t via phone call and text messages they changed the provisions  on my phone and the updated the phone but it still doesnt work well  i recontacted at&t today thru texting  and i was blown off after i gave the

Questions

10

0

0

If Verizon offers $800 trade-in, and ATT zero, why shouldn’t I switch

Hello All, Looking to trade in my iPhone XR.  Verizon is offering $800 for a cracked screen.  One ATT store offered zero, another one offered $350 trade in.  I’m confused at the ATT difference, but other than that, any reason why I shouldn’t switch to Verizon?g. Thanks!

Questions

67

4

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Closed

Trade In Phone Stolen By AT&T

Hello, I agreed to AT&T trade in program when I upgraded my phone in June. I was told to mail my trade in device back in the box there new device came in. Well, a week after I did that I received a trade in packet in the mail that it seems the trade in phone was suppose to be mailed back in. I

Questions

1.8K

36

iPhone 14 upgrade no paying plans, only full payment?

Going into my account. And checking to upgrade any of my 3 phones I only get full payment option.  No financing of any kind.  No tarde in options either.  But if I check to buy a new line.  Then I get options to to trade in for the $1000 advertised.  How is this possible? &

Questions

86

8

0

Trade in

Hey I traded in my iphone 11 for 13 pro 4 months ago and I was supposed to get 700$ offer meaning I only had to pay 8 dollars per month , but I am still paying full 27$ monthly bill for my phone for last 4 payments . I don't understand how this works can someone explain

Questions

40

1

0

Account Error trying to upgrade

I have 4 phones on my account and one of the phones shows it's an iPhone 7 Plus but it's supposed to show that I have an iPhone 11 Pro Max instead. Is there some way to fix this? Customer support is taking too long and I'm trying to upgrade to a 14 Pro Max.

Questions

24

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