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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

6.2K

(6062)
iPhone 14 upgrade no paying plans, only full payment?

Going into my account. And checking to upgrade any of my 3 phones I only get full payment option.  No financing of any kind.  No tarde in options either.  But if I check to buy a new line.  Then I get options to to trade in for the $1000 advertised.  How is this possible? &

Questions

83

8

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Trade in

Hey I traded in my iphone 11 for 13 pro 4 months ago and I was supposed to get 700$ offer meaning I only had to pay 8 dollars per month , but I am still paying full 27$ monthly bill for my phone for last 4 payments . I don't understand how this works can someone explain

Questions

38

1

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Account Error trying to upgrade

I have 4 phones on my account and one of the phones shows it's an iPhone 7 Plus but it's supposed to show that I have an iPhone 11 Pro Max instead. Is there some way to fix this? Customer support is taking too long and I'm trying to upgrade to a 14 Pro Max.

Questions

23

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iPhone 14 pro max snag hit

Payed my 11 pro max off so I could trade in on the 14 pro max but the order is saying it’s hit a snag. Anyone else with the same issue? I’ve paid the taxes and what not on it.

Questions

85

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Accepted Solution

Official Solution

Swap iPhones on plan

I currently have an iPhone 12 Pro Max with 9 installments left on it. A family member on the same plan has an iPhone 11 Pro that is paid off. Am I able to order an iPhone 14 using the family members line...take that phone for myself and give them my iPhone 12?

Questions

48

5

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Trade In not showing up/No emails regarding Trade In

I purchased an Iphone 13 in August with the trade in program. I traded in an Iphone 11. The new phone came with instructions in the box how to return the trade in phone with the label provided in the box. I packed it up with the agreement signed that came in the box for the trade in/return. I mailed

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39

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Accepted Solution

Official Solution

Can I buy iPhone 14 from anywhere by upgrading and financing without doing a trade in yet but then decide to trade in my old phone a week l

Can I buy iPhone 14 from anywhere by upgrading and financing without doing a trade in yet but then decide to trade in my old phone a week later for credit if I decide to in a AT&T store ?

Questions

191

4

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Accepted Solution

Official Solution

Next up Upgrades with new phone promos

I’m eligible for early upgrade, why is it not adding the new phone promo with trade in?

Questions

76

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Online order for pickup saying order placed but supposed to be canceled.

I was adding two lines to my account and on my way to the store I recieved and email saying to call “we’ve hit a snag” I call and the rep just tells me he’s cancelled the order. And would not explain why or what happened when I kept asking for an explanation. Normally when an online order is cancele

Questions

38

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Phone

Lg23AC wanted to know if my phone is compatible with new service

Questions

10

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Someone sold me this phone and told me it was unlocked

I have a qlink sim card and I bought this phone from a lady and apparently the device is locked and now I'm screwed. Is there anyway I can unlock this device?

Questions

18

2

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Moving to a New Carrier with Balance Still Owed on Current Phone

Hi, I've actually been curious on this: - I have been debating on porting my number over to another carrier. - Still have a balance owed on this phone, now I know I lose the installment plan if I move my number over to another carrier. - My question is: if I did move my number to another carri

Questions

26

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