Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
iPhone 14 upgrade no paying plans, only full payment?
Going into my account. And checking to upgrade any of my 3 phones I only get full payment option. No financing of any kind. No tarde in options either. But if I check to buy a new line. Then I get options to to trade in for the $1000 advertised. How is this possible? &
Hey I traded in my iphone 11 for 13 pro 4 months ago and I was supposed to get 700$ offer meaning I only had to pay 8 dollars per month , but I am still paying full 27$ monthly bill for my phone for last 4 payments . I don't understand how this works can someone explain
Account Error trying to upgrade
I have 4 phones on my account and one of the phones shows it's an iPhone 7 Plus but it's supposed to show that I have an iPhone 11 Pro Max instead. Is there some way to fix this? Customer support is taking too long and I'm trying to upgrade to a 14 Pro Max.
iPhone 14 pro max snag hit
Payed my 11 pro max off so I could trade in on the 14 pro max but the order is saying it’s hit a snag. Anyone else with the same issue? I’ve paid the taxes and what not on it.
Swap iPhones on plan
I currently have an iPhone 12 Pro Max with 9 installments left on it. A family member on the same plan has an iPhone 11 Pro that is paid off. Am I able to order an iPhone 14 using the family members line...take that phone for myself and give them my iPhone 12?
Trade In not showing up/No emails regarding Trade In
I purchased an Iphone 13 in August with the trade in program. I traded in an Iphone 11. The new phone came with instructions in the box how to return the trade in phone with the label provided in the box. I packed it up with the agreement signed that came in the box for the trade in/return. I mailed
Can I buy iPhone 14 from anywhere by upgrading and financing without doing a trade in yet but then decide to trade in my old phone a week l
Can I buy iPhone 14 from anywhere by upgrading and financing without doing a trade in yet but then decide to trade in my old phone a week later for credit if I decide to in a AT&T store ?
Next up Upgrades with new phone promos
I’m eligible for early upgrade, why is it not adding the new phone promo with trade in?
Online order for pickup saying order placed but supposed to be canceled.
I was adding two lines to my account and on my way to the store I recieved and email saying to call “we’ve hit a snag” I call and the rep just tells me he’s cancelled the order. And would not explain why or what happened when I kept asking for an explanation. Normally when an online order is cancele
Lg23AC wanted to know if my phone is compatible with new service
Someone sold me this phone and told me it was unlocked
I have a qlink sim card and I bought this phone from a lady and apparently the device is locked and now I'm screwed. Is there anyway I can unlock this device?
Moving to a New Carrier with Balance Still Owed on Current Phone
Hi, I've actually been curious on this: - I have been debating on porting my number over to another carrier. - Still have a balance owed on this phone, now I know I lose the installment plan if I move my number over to another carrier. - My question is: if I did move my number to another carri
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