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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

6.2K

(6062)
End of December Trade In

I opted to trade my iphone xs in for 800 credit that was in amazing shape for the iphone 13 pro max. I got the phone in the mail January 5, and imediately followed the instructions in the box to factory reset the old phone, put it in the box, use the premade shipping label, and brought it to the pos

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39

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Order on hold. 1 of 2 has shipped

I order 2 IPhone 14 Pro Max . 1 order has been shipped the other is on Hold. They shipped the purple 14 pro max but the silver pro max is on hold. I owe a 0 balance and been a customer for over a year. This is a business account also.

Questions

69

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Accepted Solution

Official Solution

Looks like we're already processing a request for this IMEI

I made a ticket to request the unlocking of a terminal but I misplaced the email, more than 48 hours have passed. from the request but I get the following message "Looks like we're already processing a request for this IMEI"I need help

Questions

67

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Purchase of Harman Spark gets stuck on step 3 of 5

I'm trying to add a Harman Spark to my account and purchase a data plan, but when I get to step 3 of 5, nothing loads on the right column, but a bunch of gray bars that keep flashing. I had it sit this way for 10 minutes once.  I've shut off ad blockers, used different browsers, etc., but noth

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20

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Accepted Solution

Official Solution

Acceptable screen crack size for trade in

I'm eligible to trade-in my iPhone 11 and it's in excellent condition EXCEPT one very tiny crack on my screen. It is so tiny (maybe less than 2 mm) and it's hard to see unless you look at it very closely.  I know full-trade in value for iPhone 11 is currently $800 and with cracked screen, it's

Questions

40

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Unable to cancel next up upgrade

I became a new AT&T user on Jan 2022 by enrolling a trade-in installment plan. I was aware there was a $5 monthly charge for "next up upgrade" added to the installment plan. I don't need that add-on so I tried to remove it. Then the nightmare begins. I've called AT&T to remove that feature e

Questions

2.2K

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iPhone 14 pro preorder says “cancelled due to technical glitch”

I’ve tried ordering my phone 2 times with you and both times I get the identity verification and do that then the next day I get another email that says there is a “technical glitch” and to call ATT, I do that and then they say they can’t see what the “glitch” is but do see a shipping date. Will I b

Questions

215

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HELP: Two iPhone 14s Marked Delivered, But Never Arrived

I pre-ordered two new iPhone 14s for me and my wife which were shipped to arrive today - September 16th. At 10:25am, both phones were marked delivered, but a FedEx truck never came (I've been home all day). From my my video doorbell, I see that no delivery truck has entered my cul-de-sac all day

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30

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New phone

I currently have a plan, but I have a prepaid phone, and I want to stay with this current decision. Most at&t stores do not have the phone that I want. Am I able to out source to Walmart for the phone, but under the At&t logo, and connect it to my current plan?  Also will their be a c

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22

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Phone locked, no response to unlock request, FCC contacted

I will be honest, I am enraged. It has been two weeks and there has been no response about my unlock request, whether approved or denied. I have not gotten a single email about it. I have contacted the FCC and also an employee at the AT&T office of the president. It has been 5 days since then

Questions

35

2

Accepted Solution

Official Solution

Looks like we're already processing a request for this IMEI. Check your request status for more info.

I would like to unlock the device. I got email for confirmation but as I did not checked email for 1-2 days. It is expired. Now whenever I try to submit new request, I get message "Looks like we're already processing a request for this IMEI. Check your request status for more info." How to ca

Questions

240

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Upgraded 2 phones and ATT stole the turned in phones!

AT&T Community Forums Have you received a suspicious text message? Learn more Tips for asking a question... Title - Make it descriptive. Description - You can include images and links. Category/Topic - Choose where your question will live. Do not post personal info (i.e. name, addres

Questions

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