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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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att trade in process is meh

The ATT trade in process is overall a mess: - In the package, the instructions contained stated to sent phone back with the included shipping label (which was actually a BRE label for returning the new device if you have buyer's remorse). - Had to request a trade-in kit, fortunately came quickly

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Upgrade discrepancy

I purchased an AT&T plan and phone( Samsung S20 FE 5g) in March 2022, in Sam’s club. I wanted a phone with longer battery life so I chose to upgrade early with my next up option, and chose the Apple iPhone 14 pro max, after I verified through AT&T’s website that I’m eligible for a $500 credi

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Remove a phone

My husband is disabled and doesn’t leave home unless he is with me. He uses 0gb of data, as when he does use his phone he is always on Wi-Fi. When he’s out he’s always with someone.  Can I remove him from our plan and he will only use Wi-Fi calling?  Our phones are both paid off.

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Received my upgrade phone but phone number is not syncing so I cannot make calls

My phone got stolen so I suspended the service. Luckily, I was up for an upgrade so I ordered a new phone and it just arrived. I reinstated service and received a confirmation email saying that the reinstatement order had been completed. However, the service on my new phone is not working and I cann

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iPhone 6 does not make or receive calls following 3G shutdown

I have an unlocked iPhone 6 model number MG4P2LL/A. PureTalk is the carrier / MVNO on ATT's network, H2O Wireless is the Network. The iPhone supports VoLTE. The iPhone 6 is tested and approved for the AT&T network here: https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Netw

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Upgrade Cancelled for unknown reasons

HMM well, its 2022 and I have to say there still are problems with AT&T. I put in an upgrade for the iPhone 14 pro on Sept 14. By Sept 15th I happened to log in and wanted to know what the status was for shipping and if you possibly moved up sooner. Once I got there I got a surprise. The order w

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Order Canceled Without Notification

After multiple attempts to place an order online to upgrade my iPhone 6 Plus it was discovered that the find my iPhone feature was turned on. This prevented the ability to process an upgrade order. Once this was turned off, my order was placed with and estimated shipping date 10/21-10/28, about 6-8

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eSim - Two way transfer

Under the 5 phones/lines that we have in our account, we'd like to switch two phones. We recently upgraded one line to an iPhone 14 and now that is activated and working fine, we'd like to switch the line with another phone (iPhone XR). In the past I've done it by switching the physical sim cards, b

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Phone plans

Hello, I wanted to switch to AT&T and I have the four people I want to start up the line with in mind already I was wondering if all four devices need to be present when I start up the activation ??

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Pushy Salesperson

Did anyone go into a store to ask about upgrading and get such pushy sales that they left? We went in and asked about switching to unlimited data and upgrading phones to the Iphone 14. The sales girl wanted to chat for 20 mins first (you could tell they had all been directed to do so because it was

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CARE CODE: 201 [LU100]

Christ! This keeps happening.  Do something AT&T!

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What happened to my Note 10 in Pocket?

Hello,During a hiking trail with Note 10 (temp sleep, desktop showing last) in my Rt Frt Pocket, I declined an Unknown Number phone call 3 times and finally answered -- to speak with the 911 Operator who asked if I was OK.What is the mechanism for a Note 10 to dial 911 when it is just sitting in my

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 • Wireless

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Outage in Mississippi

Internet down 18 hours

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 • Internet

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Gateway on and off line Help!!

Every day my gateway goes off line and I have to restart the network. Then it comes back on line only to go off again. What is going on?

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 • Internet

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My messages are not sending

I recently purchased my att prepaid and I noticed my messages are not sending, non delivery to my friends. But I can receive messages and calls 

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 • Digital Life

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URGENT : REVISE INVOICE

Dear team AT&T, Please help to revise invoice 2200001342 because doesn't any reply or feedback from your colleague in billing team and please setting schedule for this meeting with our team.

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 • Email

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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ANDROID 13 UPGRADE

Greetings: I have a locked AT&T S-21 Ultra (Build G998USQS5CVIG) that as of 11/28/2022 have not received the Android 13 Upgrade. Kindly appreciated your assistance. Regards Wilfredo L. (Edited to remove personal information)

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 • Wireless

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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