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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

Questions

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Trade in shipment

Sent my trade in on September 17 and last update on September 23. Saying your package will arrive later than expected. Did contact usps and they said packages sometimes don’t get scanned. Your cell phone provider will need to contact HYLA MOBILE (third party recipient) to investigate internally. Ple

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Horrible customer service

Ordered my wife a new Galaxy 5 watch on September 20, 2022. Couple of days later I got a notice it had shipped. Waited a few days and checked the LSO website with the tracking number and it showed up in their system as data received...... Today is October 3rd. and emailing LSO ( AT&Ts shipper) t

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Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######" Now the old phones are in transit, but they

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att trade in process is meh

The ATT trade in process is overall a mess: - In the package, the instructions contained stated to sent phone back with the included shipping label (which was actually a BRE label for returning the new device if you have buyer's remorse). - Had to request a trade-in kit, fortunately came quickly

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Upgrade discrepancy

I purchased an AT&T plan and phone( Samsung S20 FE 5g) in March 2022, in Sam’s club. I wanted a phone with longer battery life so I chose to upgrade early with my next up option, and chose the Apple iPhone 14 pro max, after I verified through AT&T’s website that I’m eligible for a $500 credi

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Remove a phone

My husband is disabled and doesn’t leave home unless he is with me. He uses 0gb of data, as when he does use his phone he is always on Wi-Fi. When he’s out he’s always with someone.  Can I remove him from our plan and he will only use Wi-Fi calling?  Our phones are both paid off.

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Received my upgrade phone but phone number is not syncing so I cannot make calls

My phone got stolen so I suspended the service. Luckily, I was up for an upgrade so I ordered a new phone and it just arrived. I reinstated service and received a confirmation email saying that the reinstatement order had been completed. However, the service on my new phone is not working and I cann

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iPhone 6 does not make or receive calls following 3G shutdown

I have an unlocked iPhone 6 model number MG4P2LL/A. PureTalk is the carrier / MVNO on ATT's network, H2O Wireless is the Network. The iPhone supports VoLTE. The iPhone 6 is tested and approved for the AT&T network here: https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Netw

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Upgrade Cancelled for unknown reasons

HMM well, its 2022 and I have to say there still are problems with AT&T. I put in an upgrade for the iPhone 14 pro on Sept 14. By Sept 15th I happened to log in and wanted to know what the status was for shipping and if you possibly moved up sooner. Once I got there I got a surprise. The order w

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Order Canceled Without Notification

After multiple attempts to place an order online to upgrade my iPhone 6 Plus it was discovered that the find my iPhone feature was turned on. This prevented the ability to process an upgrade order. Once this was turned off, my order was placed with and estimated shipping date 10/21-10/28, about 6-8

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Free hbo max stopped working

Free hbo max stopped working

Questions

 • Wireless

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Tv input using s30 remote.

Hooked up Roku streaming box to an older Sharp non smart tv. I can program the Roku remote to go right to the correct output by touching any button. But to get back to my cable box I have to use the actual tv remote. To top it all off, when I bring up Roku, the volume is about 25% louder and I can’t

Questions

 • TV

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SLINGBOX NEEDED ASAP

Dish disconnected Slingbox servers on Nov 9, 2022. I don't have a way to watch Uverse recorded programs while away from home. If AT&T Uverse had any sense, they would pick up Slingbox technology and provide it to life long customers of 20 years or more. How do I watch my recorded programs while

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 • TV

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Forgot PIN

Forgot screen keypad PIN

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 • Wireless

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Sim card

I currently have the acp program with a different carrier that uses AT&T towers but it doesn’t work right and I can’t access my account online. My phone is unlocked and can be used with any carrier I just need a SIM card to transfer my number over to for AT&T without having to pay for a plan

Questions

 • Wireless

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Carrier Visibility on ipad

Hello, I’ve called AT&T 3 times today to request the carrier visibility on for my iPad. No one knew what I was talking about and twice I was disconnected and no one called back.  Please help!!!!!

Questions

 • Wireless

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Trending Accepted Solutions

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

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8

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

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