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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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Overcharges and dishonesty

I have posted this to BBB, I will be posting it to all other review sites as well. In September, my spouse and myself went to AT&T for Apple Watches. While we were in the store, I EXPLICITLY asked the sales agent AND store manager what fees would be associated with adding the watches on. I was

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I have ported my number out of AT&T and now I am unable to unlock my device.

I have ported my number out of AT&T and now I am unable to unlock my device. I have checked the unlocking criterion several times and made sure that my device is satisfying those criterion. But every time my request of unlocking is denied. And now I am not even able to submit an request as it is

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Why does it say I don’t live in Arizona and I do

Well it’s not correct and I can’t fix it

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Need a manager to unlock my phone asap

online portal doesn't work many phone calls with customer service since Oct.1 online chat in messenger unable to escalate the issue, stating that the department that unlocks phones have a lot of phones to unlock and there is a long waiting line. (not buying this excuse) case number: Cm20221001_

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SCAMMED by AT&T Trade In Program - even after PROMISE to give me correct CREDIT! WHY?????

I really need someone from AT&T to reach out to me and issue my credit due - this is ongoing for nearly two years now and I am counting the days until my contract ends to leave AT&T!!! In the meantime doing all I can to make sure people do not fall to the same SCAM ! WHY does it have to be

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Trade-in phone lost again ?!

I returned my old phone as part of a trade-in on Sept 24th using the box provided by ATT with a label provided by ATT. The returns agent for ATT is a company called Pitney Bowes so the label has a USPS tracking number and an additional tracking number below it for the shipment company which is the o

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Arbitration process

I am currently filing a claim against AT&T for fraudulently going into my account and doing things that they did not have permission to do. I went into details about it with the person who helps send claims to the AAA and AT&T responded only offering me less that 4% of what I asked for so I

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Misled by ATT store on BYOD and ability to upgrade after porting

I started the process of transferring 5 phones and 4 watches from Verizon to ATT due to bad call quality on VZW and wanting to take advantage of professional discounts w/ ATT. I switched two of the lines in-store to see if the service was reasonable at my home and work locations. The service

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Trying to carrier unlock phone... taking a long time...

So, I paid off my phone. I am trying to carrier unlock it.  I put the request in on 10/4.  It's still in progress.  It says on the website, the unlock can take up to 2 business days.  Well, it's been 4 now (3 business days).  Any idea what's going on?

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Corporate Phone Order Cancelled - 'Unable to confirm identity'

Completed the online order form using appropriate internal mailing address, employee ID, and business unit. I have received this message on multiple order attempts upon manager approval: "We were unable to confirm your identity with the information you provided on your order, so we've had to canc

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SSTNC-001

I keep getting this error when I try to accept the " Terms and conditions ". I'm bringing my own phone to ATT but I'm unable to. Please help!!

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 • Wireless

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Free hbo max stopped working

Free hbo max stopped working

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 • Wireless

3

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Forgot PIN

Forgot screen keypad PIN

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 • Wireless

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Sim card

I currently have the acp program with a different carrier that uses AT&T towers but it doesn’t work right and I can’t access my account online. My phone is unlocked and can be used with any carrier I just need a SIM card to transfer my number over to for AT&T without having to pay for a plan

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 • Wireless

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Carrier Visibility on ipad

Hello, I’ve called AT&T 3 times today to request the carrier visibility on for my iPad. No one knew what I was talking about and twice I was disconnected and no one called back.  Please help!!!!!

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 • Wireless

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Downloaded App

I downloaded an app a couple of years ago, at least, that kept your phone from ringing if the phone number was not in your contacts. But, it does show up as a missed call. This app was a feature that ATT provided. Now, I would need to remove the app but I have no idea how to find it much less remove

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

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 • Email

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Accepted Solution

Android 13 | One UI 5 | Samsung Galaxy S22

I have SM-S901U ATT unlock. When will the update come to my smartphone? Friends with SM-S901U1 ATT have already received Android 13.

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 • Wireless

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