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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

6.2K

(6062)
Love the service but the support is making me consider other options

I lost my phone in the river so I need a new one. I ordered a phone got the one I wanted ordered s22 ultra 256GB paid $87 for the tax. I logged into check order status and it said I needed to upload my ID to verify I made the order except I did not have such an email. I contacted support they then a

Questions

16

0

Accepted Solution

Official Solution

Closed

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iPhone 11 Pro’s for free and cut your bill to 160 by switching over to Att&t. I said what’s the catch, he says just port over your lines and trade i

Questions

23.7K

136

Accepted Solution

Official Solution

How to contact att for some support relating to unlock device without any account

I have iphone7 which I want to unlock and have no att account or phone number and it says balance to be paid. But the phone was already upgraded and there is no balance payment to be made

Questions

50

6

0

Unlock request denied

I am not sure why my device is unlocked I meet the requirements. Here is my IMEI number(Edited as per community guidelines) and NUL67175954242.. I've purchased this phone for prepaid service for AT&T and I was dissatisfied with the customer service experience that I've had with them and wanted t

Questions

22

1

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Wrong phone sent

Good Evening,been trying to contact att as I was sent the i phone 8 and not the 8 plus. Clearly a misunderstanding that I want remedied asap please. Thank you

Questions

484

5

0

Return Device lost in the mail.

My husband returned an old device via prepaid shipping label, after purchasing a new smartphone. Apparently, the old phone never reach returns processing and was lost in the mail. There is no record of the prepaid label’s tracking and my USPS receipt has long been thrown away since it’s been over tw

Questions

5.3K

11

My friend is not receiving my text

He isn't receiving them but on my phone it shows I sent it. But then on his phone he gets nothing.

Questions

26

1

0

AT&T in 8 days cannot simply add an addt'l line as promised and I've been billed. FCC, FTC & IL-AG complaints re: AT&T fraud.

Kwame RaoulIllinois Attorney General Thank you for contacting the Office of the IL Attorney General online regarding your consumer complaint against AT & T . We have received your online complaint (and, if applicable, attachments of supporting documents) and will be reviewing it over the nex

Questions

25

0

0

Accepted Solution

Official Solution

AT&T Trade in Program Estimated Value Discrepancy

Hello. I'm looking to trade in my old iPhone but I'm getting 2 different estimated trade in values for my phone. On this website when I select iPhone X as the trade in device, it gives me an estimated value of $700 to trade it in for the iPhone 13 (even if the back glass is damaged). But on the trad

Questions

605

8

I ordered an Apple Watch that I didn’t receive

i ordered an Apple Watch ⌚️ It says it’s been delivered but I can’t find the package anywhere I’ve looked high and low.. I didn’t sign for it I assumed it was just left on my door step not sure what to do about this I have an installment plan so I’m gonna have to pay for it soon plz help

Questions

23

1

0

3G covert game cameras

Covert is telling me they will no longer work due to 5G!!! Can ATT send me a new 5G SIM card for my cameras? Covert now says I have to buy a NEW CAMERA. This is not fair to the consumer. Please help me!

Questions

96

2

0

Accepted Solution

Official Solution

Transferring a deactivated straight talk number to an active att service

Straight talk was my current carrier , they sent me a sim card for me to start using their Verizon / straight talk service , so they deactivated my current sim card , without permission . So I purchased an ATT phone and service card , but I'd like to keep my straight talk number . What do I do ?&nb

Questions

81

4

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