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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

6.2K

(6062)
Charge replacement

I bought a 10ft AT&T lightning cable at the end of May and it has already stopped working. There is no physical damage to it, but it doesn't consistently charge my phone. Is there anyway I can get a replacement since I haven't even had it for 6 months?

Questions

23

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IFWA-40 Replaced WF720

I received from AT&T an IFWA-40 to replace my 3g WF720 in January 2022. The only way to get it working was to take it to the local AT&T store for activation.  I retained my old number, but also received another number which I was told was assigned to the unit.  Now, I am being cha

Questions

27

5

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Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######" Now the old phones are in transit, but they

Questions

21

1

0

AT&T Trade in promotion - stuck/lost/stolen?

AT&T Help, Hi there. So i traded my previous phone for the new iphone using the running $1000 promotion. I sent my phone back to the La Vergne site (i see a lot of complaints/scam notices on here for that site). This was sent using the AT&T box, with padding etc via paid for USPS service.

Questions

38

1

0

Accepted Solution

Official Solution

iPhone 14 Pre-order status says “ON HOLD” Why?

I pre ordered the iPhone 14 pro and Apple Watch ultra. The ultra says waiting to ship. The iPhone says on hold. Why would that be?

Questions

8.1K

26

0

Accepted Solution

How long does a phone number sit in cold storage?

Long story short, when my grandma got a new phone, she changed her phone number but failed to update any information and is now locked out of her media (mainly her email) because her 2SV's are being sent to a dead phone number. We've tried calling ATNT but they said it's been 2 months since the phon

Questions

46

2

0

Accepted Solution

Official Solution

How to print the Device/Accessory Return Terms & Conditions

I am trying to return the previous phone after I was sent a new one, but I can't find the "Device/Accessory Return Terms & Conditions" form. Is there any way to print a new one?

Questions

24

1

0

Accepted Solution

I have ported my number out of AT&T and now I am unable to unlock my device.

I have ported my number out of AT&T and now I am unable to unlock my device. I have checked the unlocking criterion several times and made sure that my device is satisfying those criterion. But every time my request of unlocking is denied. And now I am not even able to submit an request as it is

Questions

48

2

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Unlock Phone Confirmation Email Not Sent

Hello, I have a phone that needs to be unlocked. My family and I have switched networks from this one and got new phones, so I gave my friend my old one from this network and it needs to be unlocked. We went to the website to get a network unlock code and put all the appropriate information in,

Questions

27

1

0

Accepted Solution

Official Solution

Shipping date correct on iPhone 14 Pro Max?

Is the estimated ship date hard fact? Or is there some awesome chance that the iPhone 14 Pro Max may ship sooner???

Questions

65

1

0

No return label for one phone

It was a trade in offer. Recieved the new phone without a return label in the box to send back old phone (it said "NO RETURN LABEL REQUIRED") or without the white kit to insert old device. How do we send the old device back? Do we have to request a new kit?

Questions

24

1

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Unlock device Failed

Hi. I have Samsung galaxy s10+ locked in At&t. I already have the unlock code provided by at&t but it failed. I request again and they gave me the same unlock code from the previous one. I tried 3x but still got the same error. Im afraid my phone will locked up if I failed 5x. Thank you.

Questions

30

2

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