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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Customer Service Line

I have no idea if my comments will reach anyone of importance and I do not want to wait for a survey - i tried asking for a manager but the person sadly told me their managers are too busy even for good news about their employees. i truly wish to be marked to take a phone survery - or talk to a mana

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AT&T Restocking Fee because we changed payment plan

We had a bad experience yesterday at an AT&T store. We were working with “J” in Virginia Beach, who said he was the Assistant Manager. I was upgrading my phone yesterday and saw the sign I could get $700 credit for my old phone.  We went through the purchase process and J asked if we wante

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AT&T stole my phone!!!

AT&T stole my phone!!! I sent them my IPhone 11 Pro to trade it in for Iphone 13 PRo. I went inside the Post Office to mail the package myself. I put my IPhone 11 Pro into the box that AT&T provided and put the label that they provided. Tracking shows that my package was picked up by their agent on

Questions

125

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Accepted Solution

Official Solution

I don't know how to use my new smartphone - Info from the AT&T Community

Learn how to use your phone and more! Getting a new smartphone can be intimidating for some. Luckily what you are getting is nothing like the image above. With AT&T's Device Tutorial Page, you can learn how to navigate, set up, and use your new toy. Not only that, the Device Tutorial page has g

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iPad mini 6 esim is locked to ATT, need help with ATT to unlock

Hi There I have iPad mini 6 which has ESIM locked to ATT and not allowing to get activated with any other carrier. When I try to enter IMEI in AT&T Unlock website its saying , not a AT&T device. Apple support says iPad mini 6 is locked by ATT and need to be unlocked  by ATT. &nbs

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Accepted Solution

Can I bring an unlocked Google Pixel 6 to an existing plan to replace my current device?

It is significantly cheaper to purchase the Pixel 6 directly from Google, and I presumably wouldn't have to risk having AT&T pre-installed applications on it that way. I need to know: Will going this route work for our current plan (Mobile Share Advantage 6GB)? Can I purchase the phone

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AT&T TradeIn Is A Scam Or Not?

It’s obviously NOT A SCAM because it was customer’s responsibility to ready each and every line very carefully which most of us won’t do and guest what AT&T sales persons at stores will not point it out because they know if they tell you that they will keep your paid off phone and will pay you b

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Returned Phone to Parcel Return Service and It's Not Been Received - AT&T Charging Me!

I returned my old Galaxy Z Fold on March 28, 2022 via the United States Postal Service. I have the receipt and tracking that I sent it off and it was accepted by the post office. Yesterday I received a text message and an email that I was being charged $329 because they had not received the phone.

Questions

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Only buy from Sam's Club AT&T - here's why

I currently work as an authorized dealer for AT&T in Sam's Club and am making this thread because of all the misinformation surrounding the Sam's Club program and wanted to educate potential buyers with accurate information and highlight the benefits you get when going with Sam's as opposed to y

Questions

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Trade in plan w/next up no boxes

In April my family and I decided to upgrade our phones using the AT&T next up program, we got the phones all set up and the technician said we should receive boxes in up to 10 business days. We never received the boxes, so we called AT&T trading support and they said we’d have to go to the s

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trade in promo credits

traded in 2 phones this last billing cycle. The lines still had trade in promo credits 14-30 due to be applied over the next 17 months.  Reviewed bill this morning and those two lines no longer have trade in promo credits applied.  I verified before upgrade (because I had lines with eligi

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Trade in help

I traded in my iphone for a Z flip 3 (worst trade in the entire world!!!) They gave me $1000 for my iPhone which I am getting credits every month for on my bill. I still owe like $550 on the Z flip 3. Is there a way to trade in the Z flip 3 for a different phone? I just want rid of this phone

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