Phone & Device Upgrades

I have a new iPhone 12 Pro Max but the SIM card from my iPhone 8 Plus isn't fit in the iPhone 12 Pro Max do I need to make an appointment to come in to get a new SIM card for iPhone 12 Pro Max do I need to buy one or free with no charges?

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

​​Hi,​​ ​​I recently traded in my iPhone 12 for an iPhone 14. I used the return label instead of the trade in package that comes later.​​ ​​I also swapped my 12 using apple care, so the phone I sent in is brand new and not in at&t’s system. ​​ Luckily, Apple’s return process is great and I h

Hello I'm considering getting a new iPhone 14 Pro Max with a trade-in promotion. The phone I'm trading in is still on the installment plan. Do I have to pay off first before the trade-in? I read the terms&condition, it says nowhere that the trade-in phone should be paid off first. So, is it

Hi, I have returned my Trade-in device on Oct 2022, till today(Mar 21 2023) ATT says its not recived , but back in November 2022 itself I got a mail saying Ptiney Bowes recieved the device, on talking to ATT, Ptiney Bowes is a system name. I have been following up with ATT since last five months

Hi, I upgraded 2 phones iPhone 12 pro max and traded in 2 old phones. But I sent the old phones using the return label by mistake. I see that these have been sent to return agent in Warrendale PA. How do I get these phones to the trade in facility?

Per the instructions that came with my new phone, I packed my old device in the device mailer that was in the package with my new phone. The included instructions said to use said mailer and return label inside to send the phone in. However, the day after I sent my package in, a separate mailer came

I availed my new S23 phone via Trade-in program but never received an email for the trade-in after placing the order. The new phone came with a return shipping label and a sleeve where put my old S21 phone, there's also a flyer in the box regarding the Trade-In program (e.g. Thanks for choosing to t

2 months ago, I purchased a new iPhone 14 Pro under the impression that I could trade-in my iPhone 12 mini in what seemed like a generous offer from AT&T. The new phone arrived within a couple of days with a label for return shipping that was unreadable and would not be accepted by USPS. I have

Here's the situation. AT&T was running an offer...Any Samsung Device, Any Age, Any Condition...Get a free Samsung S22. So, we go into the store to trade in my wife's S9. The gentleman there states that we qualify for an $800 credit for the trade-in. Perfect...The new phone was $800. We will get