Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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Sim card

I have a new iPhone 12 Pro Max but the SIM card from my iPhone 8 Plus isn't fit in the iPhone 12 Pro Max do I need to make an appointment to come in to get a new SIM card for iPhone 12 Pro Max do I need to buy one or free with no charges?

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

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AT&T Trade In Problem

​​Hi,​​ ​​I recently traded in my iPhone 12 for an iPhone 14. I used the return label instead of the trade in package that comes later.​​ ​​I also swapped my 12 using apple care, so the phone I sent in is brand new and not in at&t’s system. ​​ Luckily, Apple’s return process is great and I h

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Does a trade-in phone have to be paid off first?

Hello I'm considering getting a new iPhone 14 Pro Max with a trade-in promotion. The phone I'm trading in is still on the installment plan. Do I have to pay off first before the trade-in? I read the terms&condition, it says nowhere that the trade-in phone should be paid off first. So, is it

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Returned Trade-In device not received by ATT

Hi, I have returned my Trade-in device on Oct 2022, till today(Mar 21 2023) ATT says its not recived , but back in November 2022 itself I got a mail saying Ptiney Bowes recieved the device, on talking to ATT, Ptiney Bowes is a system name. I have been following up with ATT since last five months

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Trade in Sent using wrong labels

Hi, I upgraded 2 phones iPhone 12 pro max and traded in 2 old phones. But I sent the old phones using the return label by mistake. I see that these have been sent to return agent in Warrendale PA. How do I get these phones to the trade in facility?

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I packed my trade-in in the box my new phone came in

Per the instructions that came with my new phone, I packed my old device in the device mailer that was in the package with my new phone. The included instructions said to use said mailer and return label inside to send the phone in. However, the day after I sent my package in, a separate mailer came

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Trade In without Confirmation Email

I availed my new S23 phone via Trade-in program but never received an email for the trade-in after placing the order. The new phone came with a return shipping label and a sleeve where put my old S21 phone, there's also a flyer in the box regarding the Trade-In program (e.g. Thanks for choosing to t

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Trade-in Kit label unreadable - 6 calls/chats to support with NO resolution

2 months ago, I purchased a new iPhone 14 Pro under the impression that I could trade-in my iPhone 12 mini in what seemed like a generous offer from AT&T. The new phone arrived within a couple of days with a label for return shipping that was unreadable and would not be accepted by USPS. I have

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AT&T Not Honoring Samsung Trade-In Offer

Here's the situation. AT&T was running an offer...Any Samsung Device, Any Age, Any Condition...Get a free Samsung S22. So, we go into the store to trade in my wife's S9. The gentleman there states that we qualify for an $800 credit for the trade-in. Perfect...The new phone was $800. We will get

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Certain e-mails to my swbell.net e-mail domain being rejected

For the past several weeks, certain e-mails to my swbell.net e-mail account are being rejected. One of my contacts is using a msn.com e-mail address and these are being rejected. More notably e-mails from my bank, using a chase.com e-mail address, are being rejected. I can not duplicate this bounce

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Is it a standard of service to be down

I’m reading through all the topics about AT&T internet being down. Obviously I am experiencing the same issue. A large section in my area is down.  It is intermittent at times.  This has been happening since February and progressively got worse and now 3 weeks into March it’s been com

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text about new account

I got this text: Hi MY NAME Registering your new account ending in NUMBER is a requirement for order completion. Click here LINK to complete registration, Thanks AT&T. I have had this account for years and This account number is different than what I already have.

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Delayed notifications and issues with Apple phones in AZ!!

​​Continued Issues with Apple phones in AZ. Delayed notifications, no FaceTime calls received unless phone is unlocked etc.  Apple Store has even confirmed they get several att customers every day having the same issues and it’s only AT&T. Seems to be something with our cell towers in AZ b

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Requested unlock my iphone, case still pending since 3.9.23 device paid off since february.

​I tried the app, I tried support tech, I tried customer service, the case is still pending, but the money of the device was “taken” from bank acct. Nobody knows nothing about it, they said “just wait” and I have more than 2 weeks waiting 😒​

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Visual Voicemail stopped working on Galaxy Note20

At the end of February my Visual Voicemail randomly stopped working. It gives an error message 9999 and says to call a phone number which goes to Verizon. I have NEVER had Verizon service, but I tried the number anyway and they couldn't help me as I don't have an account with them. I called AT&T

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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