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Customer Service Line Busy For 2 Years Straight
I've been having technical issues with my Digital Life service for roughly 700 straight days now and your chat service has been perpetually busy, your phone lines don't work anymore, and the one reliable resource I could count on time and time again (your Content Hub) has disappeared. Does Digital L
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For new and prospective customers.
I’ve been with digital life for 8 years now. The security and home automation is rock solid. Honestly tell me one vendor that has an end to end solution. From security to home automation. Every other vendor either lacks something as simple as a motion sensor or provides security but no home automat
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My new system just cost 299.00 for a locksmith to break in my house. ATT couldn't help
We arrived home after a week on the road and the door lock would not unlock. Nothing happened. The website showed that the battery was low and the lock had jammed numerous times in the last week. I called digital life and the said they could not get a tech there for three days. This was Wednesday
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Return old DLC Battery
I recently received a new DLC battery but there was no return label in the package. Does this mean I do not have to return the old battery?
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How do I install more surface window sensors to my existing system?
How do I install more surface window sensors to my existing system? I also want a sensor for my garage door.
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Can we still use Digital Life after switching to Spectrum internet?
We changed internet providers to spectrum can we still use DigitalLife?
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How do I change the entry code on doorpad?
How to chance the entry code on doorpad
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Is possible to recover deleted activities on device logs?
I would like to know if it is possible to recover deleted activities on device logs? I've notice that some activities have been purposely deleted on my system. Thanks
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Contact sensor
I got a new door and they threw out the contact sensor with the old door. How do I get a new one? Please don’t tell me to call the Digital Life number and choose Option 3. Already tried that. All they do is give you a link and no place to order a sensor. I need to talk with someone who knows someth
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Will my home security still work if we lose power?
I'm new to security system w/AT&T. Will my home security still work if we lose power? I'm concerned also if the keypad for the door will still work.
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Credit
Just placed an order for new service and 2 phones was turned down!! Said something in my credit history! I carry an 810 score with a clear credit history!!! What the heck! Makes me never want to do bussiness with AT&T wireless.
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Wireless
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Not getting notice of call waiting
My phone doesn't give any sound or notice of calls waiting when I am on the phone talking.
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Wireless
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Phone incorrectly disconnected
I have a small business plan. I signed up to renew a contract last October. However ATT didn't implement the new plan and started charging me more than double. I called in about 2 months ago and was told by the agent that it shows my plan was confirmed but not implemented. I will have a new plan wit
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Home Phone
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Poor customer service
We have been with your company for at least 8 years and pay over $200 a month. In that time we have always had the next up plan where we can trade in our phones after a year and upgrade. When we upgraded our phones last year we did not change anything on our plan. When we went to our local ATT store
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Wireless
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Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
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Wireless
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App content designation
What designation would Spotify fit for content blocking?
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Wireless
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Trending Accepted Solutions
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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