*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
Other
Additional DL questions or concerns.
1.6K
Pinned posts
(0)
No conversations found!
(1516)
Closed
AT&T digital life
I purchased a house in June of 2017 it has att digital life security already installed before I purchased the house. The service was turned off when I bought the house. Now today I have spent 5 hours so far trying to get my security system activated. A technician Came out to activate it but when he
Questions
920
5
0
Accepted Solution
Official Solution
New Security Key Fob
Need to order new key fobs as my parents aren't comfortable with using their devices. Is there no where online to order them?
Questions
72
4
0
Cannot log in to digital life on PC. Getting: Connection Lost: attempting to reconnect message
I can connect to digital life on the app on my smart phone but am never able to on my PC. I constantly get this message: Connection Lost: attempting to reconnect. Spinning circle is there constantly. I can see the home page shaded out in the background but cannot make a connection. This has gone on
Questions
86
3
0
Closed
Networking H24
So I get this email from DirecTV saying my receivers are not connected to the internet. They are connected to my LAN and my LAN connects to the internet just fine. I have documented that each of the 3 H24 receivers I have on my network are constantly making DHCP requests of my gateway as logged on m
Questions
90
1
0
Cannot cancel Digital Life
I tried to cancel the home security system that we have used for 4 years. I called the ATT store to see if they would do it in person. The agent said it can only be done online. Then I reached out to the online chat. The agent said it can only be done via a call. So I called and pressed "6" which
Questions
300
2
0
Closed
Cancelling Digital Life
I called ATT and requested cancellation of our digital life service. The girl would not quit trying to talk me out of it so I finally had to hang up on her as I was at work and the call was taking too long. I sent ATT my pro-rated payment to 8/31. Does anyone know the alarm monitoring number I ca
Questions
385
2
0
Closed
Activate service for new homeowner
I just moved into a house with all the digital Life equipment installed. How do I simply activate the service?
Questions
1K
19
0
water sensors
I have been trying for a year and a half to get a replacement for a defective water sensor. I was told 3 times, including yesterday that they were out of inventory. A year ago I was given a case number. Yesterday the rep would not own up to knowing about any previous complaint but offer
Questions
114
6
0
Need to stop the system from beeping while I'm waiting for a battery replacement
Need to stop the system from beeping while I'm waiting for a battery replacement
Questions
111
1
0
Closed
really - 15 days to get a technician out?
2 outside cameras totally not workinginside camera - records, but no live feed - due to low bandwidth and it takes 15 days to get a technician out?totally disappointed
Questions
304
2
0
Be the first to reply
(195)
Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
Questions
•
Wireless
2
0
0
App content designation
What designation would Spotify fit for content blocking?
Questions
•
Wireless
2
0
0
Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
Questions
•
Home Phone
4
0
0
Not Receiving Emails
Dear Forum, First, why does AT&T/yahoo NOT have a customer service help email address? It would be better than having an open forum. Recommend having a customer help email and Frequently asked questions section. Also, drastically need to update the trouble shooting section as it is
Questions
•
2
0
0
former employee discount
What discount and pricing options are available for former employees?
Questions
•
Internet
4
0
0
no land line phone service for the past 2 days
I am sending this message for me blind 92 year old mother. We are trying to find out if her land line problem is wide spread or just to her neighborhood zip code 94110. I do not live with her and we need to have this issue resolved asap due to her health issues,
Questions
•
Home Phone
7
0
0
Trending Accepted Solutions
(350)
Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
625
4
0
Accepted Solution
Official Solution
High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
408
6
0
Accepted Solution
Official Solution
U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
315
2
0
Accepted Solution
Official Solution
Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
•
Internet
304
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
275
1
0
Frequently Asked Questions
Expand all
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
We have the answers to most of your frequently asked questions.
Not finding what you're looking for?
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.
How can we help you today?