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During install of the Digital Life system, the tech failed to disconnect power on the HVAC unit prior to attempting install of the thermostat. This caused damage to the transformer and control board in our HVAC unit. Repair cost $850.  Attempting to file a claim with AT&T to get reimbursed for the r

I inherited a DLC-100 system when I purchased this home in May.  It has cameras on two doors and sensors on doors and windows.  The previous owner said that the system was operational, but she didn't have it monitored.  She apparently stopped the monitoring when her two-year contract ended... but sh

Having issues with CO detector and Smoke Alarms not functioning properly.  Installed system on March 20, 2016.   Smoke detector is dated March 7, 2013.  CO detector is dated April 2013.  Half of my devices are going offline.  Tried to troubleshoot devices, the system said they would send a new CO de

I was wondering if anyone could help me understand why it is that when you move and want to transfer your service you basically have to start over with a new contract and equipment? Can I at least utilize the old equipment in addition to the new? Thanks

Is there a way to activate service to existing digital life equipment? The home I purchased has all of the equipment but I was told via a phone call that I would have to replace perfectly fine equipment just because I am not the previous homeowner? Does not make sense as technically I OWN the equipm

A couple of days ago, I made a post to this forum. At this time, I want to take the time to the CEO and his office for taking the time to assist. The issues dear to me were resolved in a timely manner.  Kudos.

I’m replacing 2 sliders. How do I get new contact sensors for the new doors?

I have State Farm Insurance and they offer a discount for my Home Security.  How do I get the form sent to me.  I have called and it was to be sent and still have not receive it.  Maybe I called the wrong people???   If so who do I contact and give a phone number would be helpful!

How do I get a copy of my Digital Life Certificate for my homeowners insurance company?

Hi. I bought this house which had ATT DIGITAL life. Due to high subscription cost, I stopped using it. I am using ring doorbell and security, with kasa wifi and smartthings controller, all integrated using Google assistant and IFTTT. The question is my att digital life had the following things - at