*ALERT* - April 1, 2023 the Digital Life Community will be shut down. For questions please call 855.288.2727
Other
Additional DL questions or concerns.
1.6K
Pinned posts
(0)
No conversations found!
(1516)
Accepted Solution
Official Solution
Customer service
Why is your customer service so bad?I have tried over the last month to cancel the services to a home I no longer own. Yet I still get calls the system has been tampered with or that someone has broken into home or disconnected certain devices. I do not live there.I also have tried to move that serv
Questions
6.2K
9
Smartlabel returns tracking
Smartlabel Return parcel was placed in USPS dropbox on 01/08/2020, I have attempted to track package and it show label created but not in system. Who do I contact?
Questions
308
2
RESTORE DELETED VIDEO?
Hi, I unintentionally deleted recorded video. Can I restore? Thanks.
Questions
40
2
0
Accepted Solution
Official Solution
Future of Digital Life?
Hi, For kicks, I just looked at the ATT website for new Digital Life purchases. I see they are now offering just a basic security package, no cameras or automation/sensors, etc. My local ATT stores no longer offer Digital Life either. What does the roadmap for Digital Life look like?Any new functi
Questions
4.4K
4
0
Customer service
I have been with DigitalLife since it came to my area in 2013. Has any one else noticed a decline in customer service since they sent the jobs overseas? I didn’t call for any help since 2017 and magically 3 years later when I was having an issue with the system I was noted a problem customer in thei
Questions
68
3
0
Customer service
Why is your customer service the worst that i have ever dealt with?? The lying and incompetence is just off the charts.
Questions
181
1
How on earth do I cancel Digital Life?
I’ve been to the AT&T store (they can’t do a thing about it), I’ve called and been on hold forever to no avail, I’ve freaking MOVED and the service is still there and I’m still being billed. I have never been through such a frustrating “customer service” situation. Please help me!
Questions
346
5
0
End Digital Life service
I need to end my Digital Life service. I have pretty much had nothing but trouble over the 5 years of having this system and I am done trying to get it to work properly. I no longer can get alerts to my phone for programs Ive created and the video playback has always been hit or miss, usually miss!
Questions
113
1
0
Critical device not operating (defective equipment) and the lack of customer service, support and prioritization
I am very disappointed with the Digital Life Service. Although the monthly fee includes full warranty service and replacement of defective equipment, I just experienced poor customer response when a critical device is not working. My home thermostat stopped working today (I have two in the hou
Questions
92
10
0
Missing smart devices offered before
Why are there no smart devices available any long (cameras, digital door key pads, and garage openers)?
Questions
39
1
0
Be the first to reply
(198)
Phone incorrectly disconnected
I have a small business plan. I signed up to renew a contract last October. However ATT didn't implement the new plan and started charging me more than double. I called in about 2 months ago and was told by the agent that it shows my plan was confirmed but not implemented. I will have a new plan wit
Questions
•
Home Phone
2
0
0
Poor customer service
We have been with your company for at least 8 years and pay over $200 a month. In that time we have always had the next up plan where we can trade in our phones after a year and upgrade. When we upgraded our phones last year we did not change anything on our plan. When we went to our local ATT store
Questions
•
Wireless
1
0
0
How to use U-verse tv with Xfinity internet
How do you connect the Xfinity modem to the U-verse gateway and WAP to be able to use Xfinity internet for U-verse tv
Questions
•
TV
1
0
0
Cannot stay logged in to iPhone AT&T Uverse App
I seem to be required to log into the iphone AT&T Uverse app every time I open it, even though I specified that I want to stay logged in.
Questions
•
Wireless
2
0
0
App content designation
What designation would Spotify fit for content blocking?
Questions
•
Wireless
2
0
0
Telephone pole relocation
Hello, We currently have an AT&T telephone pole at the end of our driveway in St. Louis, MO. It lies directly between our driveway and our neighbor’s and we are both in the process of remodeling our driveways. The contract company has let us know that there is an issue with the pole and they
Questions
•
Home Phone
5
0
0
Trending Accepted Solutions
(350)
Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
Questions
•
Home Phone
625
4
0
Accepted Solution
Official Solution
High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
408
6
0
Accepted Solution
Official Solution
U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
315
2
0
Accepted Solution
Official Solution
Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
Questions
•
Internet
304
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
275
1
0
Frequently Asked Questions
Expand all
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Whether your gift was bought from us or is a compatible and unlocked device, we can help you set up that new gift and get you connected!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
We can help you manage your account, transfer billing responsibility, understand your bill, and more.
We have the answers to most of your frequently asked questions.
Not finding what you're looking for?
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.
How can we help you today?