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Additional DL questions or concerns.

1.6K

(1517)
Placing an Online Order

Over the last two weeks I've tried to purchase the iPhone 13 several times, and my order gets cancelled every time. I keep receiving this message: " For your security, we canceled your order. We couldn't confirm this order came from you. We'll release any pending charges within 3 business days. Want

Questions

4

0

0

ZTE won't connect to wifi

My Digital Life ZTE tablet won't connect to wifi. I cleared/reset it to try to resolve the issue but it still won't connect. All other devices in the household connect; this is the only device that won't. It scans and displays one of two of my networks but after entering the password, the screen say

Questions

2.9K

13

0

Accepted Solution

Official Solution

thinking of canceling my at&t security system. can yale door lock work with alexa if i cancel

i am thinking of cancelling my service but want to continue using the yale digital door lock.  i have alexa.  can i make it work with alexa?

Questions

447

3

0

Closed

Tech Damaged HVAC during Thermostat Install

During install of the Digital Life system, the tech failed to disconnect power on the HVAC unit prior to attempting install of the thermostat. This caused damage to the transformer and control board in our HVAC unit. Repair cost $850.  Attempting to file a claim with AT&T to get reimbursed for the r

Questions

428

4

0

I have purchased a home that has a DLC100 system. Can I transfer previous service?

I inherited a DLC-100 system when I purchased this home in May.  It has cameras on two doors and sensors on doors and windows.  The previous owner said that the system was operational, but she didn't have it monitored.  She apparently stopped the monitoring when her two-year contract ended... but sh

Questions

726

4

0

CO detector and smoke detector were 3 years old when installed.

Having issues with CO detector and Smoke Alarms not functioning properly.  Installed system on March 20, 2016.   Smoke detector is dated March 7, 2013.  CO detector is dated April 2013.  Half of my devices are going offline.  Tried to troubleshoot devices, the system said they would send a new CO de

Questions

1.2K

5

0

Closed

Transferring Digital Life Service

I was wondering if anyone could help me understand why it is that when you move and want to transfer your service you basically have to start over with a new contract and equipment? Can I at least utilize the old equipment in addition to the new? Thanks

Questions

1.2K

6

Bought a Home with ATT Digital Life Equipment

Is there a way to activate service to existing digital life equipment? The home I purchased has all of the equipment but I was told via a phone call that I would have to replace perfectly fine equipment just because I am not the previous homeowner? Does not make sense as technically I OWN the equipm

Questions

117

7

0

thank you to the CEO and his office

A couple of days ago, I made a post to this forum. At this time, I want to take the time to the CEO and his office for taking the time to assist. The issues dear to me were resolved in a timely manner.  Kudos.

Questions

92

1

0

Closed

Replacing 2 sliding glass doors

I’m replacing 2 sliders. How do I get new contact sensors for the new doors?

Questions

116

7

0

Closed

Insurane Form for Home Insurance

I have State Farm Insurance and they offer a discount for my Home Security.  How do I get the form sent to me.  I have called and it was to be sent and still have not receive it.  Maybe I called the wrong people???   If so who do I contact and give a phone number would be helpful!

Questions

267

3

0

Closed

Alarm Certificate

How do I get a copy of my Digital Life Certificate for my homeowners insurance company?

Questions

72

3

0

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