
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn more about AT&T's fast mobile broadband network.
7.9K
I live in area code 37387, and there is a tower directly in front of my house putting off a very loud, high pitched sound. I can even hear the sound from inside my home. I would appreciate it very much if this matter could be resolved!
Questions
20
1
0
I’ve never had a problem with my service. In the last month or so it goes off so many times a day!! My phone goes to SOS. This is so frustrating. I’ve check tower outage in the area. Seems it’s all fine. This is not great for me. As we only have cell phones to use. No land line. What’s going on??!!
Questions
122
4
0
My wireless phone keeps kicking me off my mobile network. I can't make or receive calls, texts, or use the internet. Also in my sim card status in my phone settings keeps saying mobile network state disconnected. How can I fix this issue and restore my mobile network?
Questions
49
3
0
My iPhone 14 pro max has terrible reception since I switched to AT&T. I had Apple verify it isn’t a problem with the phone, what should I do? For reference, this is one of 4 lines in my family. I’m the only one experiencing issues.
Questions
51
1
0
Accepted Solution
Official Solution
Learn why Wi-Fi Calling may not be working and how to fix You would think setting up Wi-Fi means you automatically have Wi-Fi Calling. It does not. Wi-Fi and Wi-Fi Calling are two separate features. Wi-Fi Calling must be set up and activated before it can be used. Below you'll see an image of Wi-Fi
Questions
47
1
0
Back in 2022 I had 5G+ on my iPhone SE 2022 but there something wrong with it so i paid it off and got the iPhone 14 pro max and I haven’t see a 5G plus in 6 months I have reset my phone and everything and ask Att reps do they know what’s up. They said there was a new tower on main st. I thought it
Questions
70
8
0
My iPhone 14 pro suddenly stopped being able to call landlines. It can call and text other ATT cell phones, but cannot call or text landlines, not ATT cell phones. I can call anywhere I could not call before if I turn on Wi-Fi calling. I have done all possible Apple fixes. My home internet ph
Questions
22
1
0
I rely on texts from eDispatch to alert me to fire department calls. In January 2023, I stopped receiving texts for emergency calls. The tech team at eDispatch indicates that texts to my phone are being blocked by AT&T. Their servers monitor text status and texts to my phone are either delayed o
Questions
11
1
0
Hi - there is a large part of Pacific Palisades, CA 90272 that has not had cell service since last October. The area is north and south of Sunset Blvd; between Marquez Av and Muskingum Av. There are many, many posts on Nextdoor; as well as several neighbors who have spent hours on hold with
Questions
77
21
0
Learn how to setup or fix your device with step-by-step help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Ready to push the smartphone boundaries with the new Samsung Galaxy S23?
Out of nowhere, my cellular data stopped loading anything despite “5g” being in the corner with full bars. I can, however, send iMessages and whatsapp messages but that’s it. I’ve tried powering off my phone, resetting the E-sim (twice) in the store, nothing is working. I tried even upgraded my data
Questions
•
Wireless
2
0
0
They have been digging fiber optic in my neighborhood, last week they made a hole across the front of my driveway to my neighbors. They came back and put a thin layer of blacktop over it, but not enough now there is a ditch for water in front of my new driveway and all the way across to my neighbor'
Questions
•
Internet
3
0
0
I moved into a new construction home and on the date of my scheduled installation the tech said that the line had been damaged and would need to be repaired. This was on February 17, 2023. He said that it would be repaired within two weeks. I have yet to be contacted about this and I have called the
Questions
•
Internet
3
0
0
How do I submit a request to have the att green pole either removed or buried under ground? We possibly want to update our landscaping and this could cause an issue. Internet has already been established in the home. Thank you.
Questions
•
Internet
5
0
0
Hey guys ...so I noticed that the new S23 line of phones now has the RCS features provided by JIBE mobile on Google messages compared to the S22 lineup that had the RCS features provided by ATT themselves . I personally have the S22 Ultra and mine says provided by ATT and I still have issues to this
Questions
•
Wireless
2
0
0
hi;Online customer service, I want to help
Questions
•
Wireless
4
0
0
Accepted Solution
Official Solution
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
Questions
•
Internet
374
6
0
Accepted Solution
Official Solution
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
Questions
•
Internet
282
2
0
Accepted Solution
Official Solution
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
Questions
•
Wireless
230
1
0
Accepted Solution
Official Solution
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
Questions
•
Wireless
212
1
0
Accepted Solution
Official Solution
Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was
Questions
•
Internet
191
2
0