Network Coverage

Network Coverage

Learn more about AT&T's fast mobile broadband network.

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Outage?

I activated 3 lines earlier today and they still aren’t working. 2 of those lines are for elderly people. Please advise. 

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Does the Active Armor VPN work overseas?

I'm going to Europe and need a vpn. I am happy with the vpn on my phone at home, but will it work in the UK and Europe? Do I need to pay for a different VPN service?

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4G/5G/4G&5G CA/5G ENDC?

Which 4G Bands and CAs does AT&T support? Does AT&T support which 5G Band/CA/ENDC?

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Phone use in Cancun

I have a Iphone and pay for unlimited...can I send texts or make phone calls from Cancun? I live in the U.S. Thanks!

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IDP activation in the US Virgin Islands

I do not think I should be charged the IDP charge when I am in the US Virgin Islands. How do I avoid it?

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Usage in Mexico

I have the retired Unlimited Plus plan am I able to use unlimited talk, text and data while in Mexico at no additional price?

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I am planning to Launch AT&T's services through out India

Hi Team,  Greetings for the day. I am Srinivasan Sundaram Founder CEO , Upstem Technologies Pvt Ltd. its an 11 year old IT consulting firm based out of Chennai,Tamilnadu,India. we have plans of Launching wireless Internet Services through out India. Along with Wireless Internet servi

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Mobile Troubleshooting - Solutions & Tips to Resolve Signal, Messaging Issues & More

Welcome to the Mobile Troubleshooting Hub! Learn how to easily fix most service issues!    Service loss can be a pain! Not getting text messages or pictures, even worse!  What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some

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Network Error message

Initially, I noticed any picture/media messages from iPhones were getting stuck in a wheel of "loading" and would never receive. Next, I noticed that I could not send out media without my device also stalling on loading forever and minutes or hours later receiving a "message failed" notification. No

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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Need Help Resolving an issue with ATT and CenturyLink Directv

​CenturyLink Directv installed 10/24/2019​ ​CenturyLink closed internet, home phone and Directv on 6/28/2022​ ​CenturyLink paid in full on 11/4/2022​ ​ATT - was only used for wireless. We closed that account 6/21/2022​ ​Received notice from Collection Agency that ATT is trying to get paid a

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How long does a transfer of billing responsibility take?

I’m getting conflicting answers on how long it should take to get the emails to accept billing responsibility. First we were told 24-48 hrs then when we asked after that time had pasted we were told a week.  We are almost at a week and no email.  

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All 3 different upgrade orders got cancelled, even with Ready to Pickup email.

Tbh, the service with ATT still good until I want to do a phone upgrade on 1 of 5 lines account. Did all 3 attempts on ATT website. The 1st one got cancelled after 2 hours, that's fine. The 2nd one, got cancelled after 1 week of waiting. The 3rd one, got a Ready to Pickup email from ATT, drove to th

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Whats the address of where I send a phone on the next up program after upgrading?

So, I upgraded to the s23 ultra and currently have an s21 ultra that I need to return back. But where do i send it and do I need to include anything when sending? Like, any account info or a slip of some sort. Please help. thanks!

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Removal of old equipment / lines - business site

We are currently working on a new project located at 6335 & 6365 15 Mile Road. We are in the process of having the electrical pole removed in the middle of the site and we understand that you may have service currently to this site.   We would like to have any existing service removed

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they dug a huge hole in front of my driveway and did not properly fill it

They have been digging fiber optic in my neighborhood, last week they made a hole across the front of my driveway to my neighbors. They came back and put a thin layer of blacktop over it, but not enough now there is a ditch for water in front of my new driveway and all the way across to my neighbor'

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Downgraded and forced to return BGW-320 for 210

Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was

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